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Reviews of Club Esse Palmasera 4 stars

Via Del Bue Marino Snc, 08022 Cala Gonone, Italy

#25 of 26 hotels in Cala Gonone

Guests' Choice

Review score

Based on 176 hotel reviews

6.9

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    8.4

  • Facilities

    7.0

  • Staff

    7.4

  • Value for money

    7.1

  • Free WiFi

    5.4

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Showing 1 – 25

  • Reviewed: 30 May 2024

    7.0
    Good value for money
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Think it was a bit early in the season as not many options for food were available that suited our kids so had to walk into town everytime for meals. Went to get sun beds on beach and told we had to rent as only b&b which was fine but told we had to go to reception to pay which was a 15 minute uphill walk away - not possible with young kids so we just sat on our towels instead which was fine.

    Nice hotel, lovely big pool, friendly staff, good breakfast.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    On Saturday night they had blaring music in the lobby which sounded like sleeping beside a night club which went on well past 12pm. It was so hard to sleep. Also odd that there was no room phone to call the lobby to ask for extra towels. I found it odd we had to pay for parking and the parking gates didn’t work well, I had to keep running from my car to the lobby to tell them to open the gates, no one explained how to line my car tires up. The lighting from the beach to the hotel were not light up so wasn’t great especially since there are stairs. Also I find it silly that the pool is closed from 1-3 in a tourist hotel.

    I liked that the beach boardwalk led to the restaurants in the main area! Was very convenient.

    Stayed in May 2024

  • Reviewed: 19 November 2023

    8.0
    Great resort to explore Supramonte and enjoy swimming
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights

    There was no kettle or coffee machine in the apartment. Opening hours of the swimming pools were limited, couldn't go for a swim early or late in the day. Since it's a large resort, the buffet restaurant is also large and therefore a bit chaotic and noisy.

    We got a room in the Exclusive area of the resort, with its own swimming pool, which was amazing. The room was huge. We didn't book a rate that includes dinner, but could still decide in the morning to have it at the resort (25 euro for adults, 15 euro for kids, including drinks). From the resort there was a great view on the coastline. A few minutes walk from the resort (at the parking of the beach) there are electric car chargers.

    Stayed in September 2023

  • Reviewed: 20 October 2023

    7.0
    IT SERVED OUR PURPOSE FOR A NIGHT AND THE ROOM IS VERY NICE. MANAGEMENT WEAKNESSES LET IT DOWN.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    AS WE SAY ABOVE WE STAYED IN MANY HOTELS ON THIS TRIP AND WHILST THIS ONE WAS UP THERE FOR FACILITIES THERE IS SOMETHING THAT MAKES YOU FEEL THE PLACE IS RUN FOR THE CONVENIENCE OF THE STAFF AND NOT THE GUESTS. THE UNFRIENDLY BREAKFAST WOMAN MAKES YOU FEEL UNWELCOME AND IF YOU ASK FOR ANYTHING THE REPLY (LIKE THE MANAGEMENT REPLY TO ANY NEGATIVE COMMENTS ON THIS WEBSITE) IS UNHELPFUL AND DEFENSIVE. INSTEAD OF TRYING TO JUSTIFY EVERYTHING THEY REALLY SHOULD LISTEN TO WHAT THEIR GUESTS ARE ACTUALLY SAYING. BY THE WAY THE FUSS THEY MAKE ABOUT OBLIGATORY SWIMMING CAPS IS FOLLOWED UP BY ZERO ENFORCEMENT. WE WERE THE ONLY IDIOTS WEARING THEM IN THE WHOLE POOL,

    WE TRAVELLED THE WHOLE ISLAND STAYING AT 10 HOTELS AND IN TERMS OF FACILITIES THIS IS RIGHT UP THERE. ONE OF THE NICEST ROOMS WE STAYED IN. WORTH PAYING THE LITTLE EXTRA FOR THE UPGRADE THAT GIVES A POOLSIDE ROOM, UPGRADERS ONLY BREAKFAST AREA AND UPGRADERS ONLY POOL. IF YOU DO NOT EXPECT TOO MUCH THEN THE BREAKFAST IS FINE AND HAS ALL THE USUAL COMPONENTS THE SCRAMBLED EGGS ETC WERE VERY COLD BUT NOT NICE ANYWAY SO GO CONTINENTAL! THE HOTEL COULD WELL TAKE A LESS IS MORE APPROACH AND IMPROVE THE QUALITY BUT IT IS ACCEPTABLE. THIS RESORT IS LIKE MOST HERE BUILT INTO THE MOUNTAIN SO THERE ARE A LOT OF STEPS TO GET DOWN TO (AND UP FROM) THE BEACH AND PROMENADE BOTH OF WHICH ARE VERY NICE ALTHOUGH THERE IS NOT MUCH IN TOWN. WE'D RECOMMEND THIS PROPERTY FOR A COUPLE OF DAYS REST IF YOU LIKE TO USE THE POOL AND PLAY TENNIS AND ARE REASONABLY FIT AND EASY GOING.

    Stayed in September 2023

  • Reviewed: 16 September 2023

    8.0
    Nice hotel
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    It says free parking, but only for 10 cars. Possibly to drive into the hotel area and park for 8e a day. All entertainment in the Italian language, so make sure to pick up some Italian before you go 😉. There's a strange system for buying the drinks from the bar. We wanted to get some drink but because of complicated systems we didn't use. Why not just order and pay at the bar 🤔

    Perfect location. Very close to the beach. The room size was good and cleaned every day. There's not much to choose from the breakfast, but it was okay. Definitely will come back for location and value.

    Stayed in September 2023

  • Reviewed: 15 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Bedroom. Separate mattresses

    Location

    Stayed in September 2023

  • Reviewed: 9 September 2023

    8.0
    Satisfied overall
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    For us the evening entertainment until 12.30am some nights was too loud. If you like evening music by the pool then isn’t a problem.

    We stayed in a nice apartment - clean, comfortable with large terrace. For us - the 2nd pool in il borgo part of the complex was very nice much quieter only adults away from the main pool. Pools and facilities very good I would say. Breakfast is ok A value for money stay and walking distance to the town 10-15 minutes

    Stayed in September 2023

  • Reviewed: 2 September 2023

    7.0
    Fun, clean and an Italian experience!
    • Leisure trip
    • Family with young children
    • Superior Quadruple Room
    • Stayed 11 nights
    • Submitted via mobile

    Very steep steps down to the beach and to walk into town, lots of people stopping to catch a breath halfway up (and we are in our 30’s!). Parking is 8 euros a day which given the price of the hotel we felt was unfair and should have been included. Everything and everyone is Italian, which is wonderful, but if you are from England (or anywhere other than Italy) and hoping your kids will make friends around the pool I would say it’s unlikely. Coffee from the machines at breakfast, like everyone else has said, is absolutely dreadful, but there is a proper bar with real coffee next to the breakfast room which is great, and included for “Borgo” guests. Only two plug points (either side of the main bed) which was frustrating for the other 2 guests (we were in a group of 4).

    We stayed in the “Borgo” area and so had use of a private pool in addition to the main one which great. The life guards are amazing and I felt my 7 year old was completely safe. Kids club and entertainment are amazing, but is only in Italian - so if you are from England like us you won’t be able to make use of it. Rooms are cleaned every day with beds made and fresh towels if you want them. There is a hut by the pool where you can book boat trips (highly recommended!) and if costs the same as the booths in town. Town is a 10 minute walk with lots of lovely restaurants (Banjo was our favourite!).

    Stayed in September 2023

  • Reviewed: 1 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night
    • Submitted via mobile

    the breakfast could be better and the smell in the room was pretty awkward

    the price and last minute availability

    Stayed in August 2023

  • Reviewed: 1 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was extra: beach towels, beach chairs, parking, overpriced bar menu. Pool closes at 7pm, I believe is a little early!

    -Big room -Great resort entertainment

    Stayed in August 2023

  • Reviewed: 1 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 7 nights

    Location

    Don’t have Wi-Fi and the reception don’t have help for information

    Stayed in August 2023

  • Reviewed: 22 August 2023

    8.0
    Great place for family trip
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Beds are not great, breakfast is nothing special.

    Beautiful location, very good and spacious rooms. Traditional interior but everything worked and was very clean. Great pools and easy access to the beach

    Stayed in August 2023

  • Reviewed: 15 August 2023

    8.0
    Average
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Checkin time too late 4pm, and still my room was late by 1hr. Not good if you’re only staying there for one day.

    Beachfront

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    if your room is back side ( road side ) like us, you will have no window or balcony, you have to keep up with doors glass.

    Stayed in July 2023

  • Reviewed: 4 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was really not nice and the breakfast was so bad

    Nice location in a pretty village. Great pool and beaches

    Stayed in August 2023

  • Reviewed: 19 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast: cold eggs, cold bacon, cold sausage. Parking and beach beds should be included not overpriced. Loud music outside late at night.

    Location, pool.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    6.0
    Just ok, too many fees
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was extra: beach towels, beach chairs, umbrellas, parking, you name it. Plus you have to pay a daily resort fee! Was ok overall but probably wouldn't stay there again.

    Close to the port. Beach was pretty

    Stayed in July 2023

  • Reviewed: 12 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Rooms could be better maintained and mold removed

    Location

    Stayed in July 2023

  • Reviewed: 14 June 2023

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The room smelled as it was not aired long time. Staff was helpful only with the facility info, they didi not help us with anything outside the hotel. Parking was bad experience - we had to go to reception each time to enter as cameras for ramp did not work, parking was far away to the room.

    Stayed in June 2023

  • Reviewed: 10 June 2023

    7.0
    it’s pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The coffee it’s terrible, and the food very oily.

    The structure off the place

    Stayed in June 2023

  • Reviewed: 18 October 2022

    8.0
    Something for everyone
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Distance from the restaurants and the hill climb back to bed at night ,but that's me being unfit.

    Comfy beds, lovely pool area,value for money at the bar. All staff were very helpful even though we hadn't a word of Italian. Entertainment by the pool bar every night was great.

    Stayed in September 2022

  • Reviewed: 1 October 2022

    7.0
    Good for the price for short time stay
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There should be mentioned, there are steep stairs to the sea. The hotel doesn’t respond to 4*. we didn’t like the plastic cups for breakfast.

    Nice location, close to the centre, good breakfast - for the out our season price

    Stayed in October 2022

  • Reviewed: 28 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A very pleasant stay. Excellent value for money

    Stayed in September 2022

  • Reviewed: 27 September 2022

    7.0
    Good for one night
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No WiFi in room ! And breakfast package...omg

    Nice location and room

    Stayed in September 2022

Showing 1 – 25

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