It felt like the air conditioner shut off at night, so the rooms became hot and stuffy.

I loved the location and the decor. The staff was friendly and helpful, The breakfast was very good and the breakfast staff were excellent.

Stayed in June 2024

Crowded breakfast room

Location was great. Very close to all important sites .room was very nice . Breakfast was very good,however the breakfast room itself was small ,and we had to wait for a table . However the wait wasn’t very long

Stayed in May 2024

there was a lift up to reception but then there was a little spiral staircase to the room. sort of like an attic room. very cute but a pain to navigate every time you leave and come back to room.

Very nice hotel. The suite was massive. we had a separate sitting area and a large bedroom. great location. 10 minute walk from train station. Lovely breakfast was included. had a little balcony that you could see the top of the Dome from.

Stayed in April 2024

Its location is convenient - though this makes it a bit noisy if your room faces the square 🫠

The hotel is a 3-star one but feels almost as a 5-star hotel The rooms are big and comfortable. There was a TV, a small fridge and a safe. The mattress was excellent. They clean the room every day and they leave fresh towels by default. When soap or toilet paper is running out, they will leave spare ones by default as well The staff goes above and beyond. People at the reception speak Italian, Spanish and English for sure. Everyone at the front desk knows about you and if you’ve made a special request The day after arriving we had to leave way before breakfast time and they offered to prepare a breakfast box for us. It had a bottle of orange juice, a fruit, a croissant, a yogurt, cutlery and napkins. We could also prepare coffees to go! In the lobby area there is orange juice, hot and cold water + a wide variety of teas and instantaneous coffee at your disposal 24/7. And in the morning they also add filter coffee and some amazing cookies too! Breakfast is served ok site and there are a million of things to choose from: - Coffee, tea, milk, Nesquick and water; orange and pineapple juice - Various types of hams and cheeses, and homemade breads; scrambled eggs and bacon - Strawberry, blueberry and peach jam; Nutella; peanut butter; regular butter; and cream cheese - Tomato, cucumber; a great variety of fruits - Cereals and granola; regular and Greek yogurt - You can have an espresso or cappuccino upon request - There are gluten free options available by default (the whole-grain gluten-free is amazing!)

Stayed in May 2024

Great location, friendly helpful staff, clean and very comfortable.

Stayed in May 2024

The views from the room were outstanding of the square in Centre Florence 😍

Stayed in May 2024

Location was great. Our room had a view of the piazza. Staff was extremely helpful and parking our car was handled very efficiently. Would highly recommend.

Stayed in May 2024

Nothing

Great hotel in a wonderful location. The rooms and bathroom were very clean. The beds were comfortable. The breakfast was delicious and plentiful with a big variety of dishes.

Stayed in May 2024

everything!

Stayed in May 2024

Nothing

Hospitality,location

Stayed in May 2024

Great breakfast included in booking price and we loved the location. We were able to walk to everything we did and would highly recommend this hotel to anyone visiting Florence. Great value for the price!

Stayed in May 2024

Nothing

Loved everything location , rooms hotel very charming old world style but so unique loved it made Florence feel even more special. Staff was kind and breakfast was amazing and so was the breakfast room such old charm. The staff even made cappuccino for us to go and a to go tray to take to our room. Loved this hotel and would stay again ! Perfect gem

Stayed in May 2024

Location 10 Staff very efficient Breakfast excellent

Stayed in May 2024

The location was all that we hoped for. Easy to reach out to anywhere in Florence

Stayed in May 2024

None except that the room is a little tired looking.

Location is great and the staffs are very warm and friendly especially the breakfast crew. They make the effort of remembering our request for hot hot coffee. There’s a 24/7 beverage station where you can help yourselves to free coffee, tea, water and juice.

Stayed in April 2024

Front desk staff can be more hospitable.

Location is great. Family run hotel with lots of history. Great breakfast.

Stayed in April 2024

We have stayed at the Pendini several times . The front desk staff along with the breakfast staff are very attentive. The location of the hotel is excellent. Overall we had a very good stay.

Stayed in May 2024

Having a few desks in the lobby for work would be great. Many laptop-friendly cafes are close to the hotel, so it wasn't a big deal for us.

We stayed 4 nights in a hotel and everything was perfect. It is just a few steps away from many attractions in the city center. It was easy to check in - and check out. The room and lobby look wonderful with authentic style. Wifi worked well and breakfast was good as well. We would come again.

Stayed in May 2024

Charming hotel with an excellent location, right in front of renowned shops and delicious restaurants and just a few minutes from the city's attractions. Excellent breakfast and attentive staff. I would definitely come back.

Stayed in February 2024

The only improvement would have been for there to be some tea/coffee facilities in the room. But there was free tea/coffee & juice available throughout the day in the drawing room/lounge.

Lovely grand hotel in a really central location. Staff were friendly and helpful at reception and also at breakfast - cappuccinos come with a little smiley face on top! We enjoyed Florence & the hotel so much we booked to stay an extra night.

Stayed in March 2024

There was scaffolding outside our room window which meant we didn’t have the view over the piazza which would have been beautiful I’m sure. However, this wasn’t an issue for us as we understand work has to be done and these things can’t be helped.

Our room was very spacious and beautifully furnished, with a stunningly painted ceiling. Everywhere was so clean and comfortable, and there was even tea and coffee making facilities in the lounge for guests to help themselves. The breakfast was delightful and the staff couldn’t do enough to accommodate us. We had a lovely cappuccino with our breakfast each morning that was topped with a smiley face. 🙂

Stayed in April 2024

Not applicable

Location is very good, staff was.nice, room is nice and comfortable breakfast was great loved this hotel would recommend to all my family and friends 🧡.

Stayed in April 2024

Perfect Central location, Great breakfast, good size room, lovely staff

Stayed in March 2024

We had one of those showers that you can't get the right temperature, when you go cold it goes hot and viceversa. The staff at our arrival was not very friendly. We required the valet service for our car and it seemed that they were doing us a favor.

Location was just perfect. The breakfast was also very nice, delicious croissants. The staff at the breakfast room was very nice and helpful.

Stayed in April 2024