Piazza San Firenze 3/A, Uffizi, 50122 Florence, Italy
#27 of 375 hotels in Florence
Guests' ChoiceBased on 142 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.9
Facilities
9.3
Staff
9.9
Value for money
9.0
Free WiFi
9.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Joseph
NetherlandsLocation and staff were excellent
Stayed in May 2024
Reviewed: 13 May 2024
Helen
SwitzerlandNothing
Loved this hotel, it was my birthday and they happily provided us a room with a view and what a view!! Clean, great staff, fabulous breakfast, really comfortable and nothing was too much trouble!
Stayed in March 2024
Reviewed: 8 May 2024
Dana
Czech RepublicGreat location in the very center of Florence. The reception staff was excellent - very friendly, helpful and helpful with restaurant recommendations and reservations. The friendly atmosphere was really above average compared to other hotels.
Stayed in May 2024
Reviewed: 13 April 2024
Leslie
United StatesLoved everything
Perfect location. Beautiful room and extremely comfortable beds! Would stay again!
Stayed in April 2024
Reviewed: 7 April 2024
Coronel
United Stateseverything was perfect
What a great hotel. From the moment I arrived the gentleman at the desk was very friendly and kind. Such a great attitude and welcomed us with a beverage. We arrived very early, so we left our bags with them and walked around. Location is so perfect. It is literally walking distance to everything. We had a great view and we loved waking up and looking out the windows. The staff was so nice and very clean hotel. They clean twice a day your room. They offer umbrellas when it rains, and breakfast was great as well. I can't get over the location and views. My son loved the big tub and just a great room. They left treats for him for Easter, very thoughtful of them. A definite must stay and when we return, we will be back here.
Stayed in April 2024
Reviewed: 30 March 2024
Carmela
PhilippinesI liked everything, the location and the staff was exceptional!
The place was at the center of everything, food museums and shopping!
Stayed in March 2024
Reviewed: 26 March 2024
Daliv
LithuaniaLocation is perfect. Near all attractions. Nice room and the stuff was really competent.
Stayed in March 2024
Reviewed: 25 March 2024
Laurent
FranceThe first night was a bit noisy because of proximity to the street and that’s when the personnel managed to change our room to accomodate.
The location is perfect, and above all the personnel was of utmost « gentilezza ». Very welcoming very professional, with a real sense of customer service. We found our home in Firenze.
Stayed in March 2024
Reviewed: 28 February 2024
Laura
United StatesThe location is perfect for walking to all of the museums, churches, and shops. The room was well appointed with a comfortable bed and plenty of storage closets. The bathroom was lovely. Our room had a view of the Bargello Museum! The breakfast was fantastic. The absolute best part of this property is the friendly staff who went out of their way to welcome us!
Stayed in February 2024
Reviewed: 20 December 2023
Julie
AustraliaThe location was great right in the middle of everything and the staff couldn’t do enough for us. While I was telling one staff member I would need a taxi the next day the other was straight on the phone organising it before I had finished. Awesome service. Wish I had time to use the spa. I also loved the shampoo and conditioner which made my hair so soft. I need to know the brand :)
Stayed in December 2023
Reviewed: 7 December 2023
Sanaa
United KingdomNothing.
The location of this hotel was amazing, you were basically a 10-15 minute walk from everything. Loads of nearby restaurants and bars. But the best thing about this hotel has got to be the staff, they were all so friendly and accommodating, giving us great suggestions for restaurants and event calling to book tables for us.
Stayed in December 2023
Reviewed: 6 December 2023
György
HungaryThe staff was very kind they cleaned the room every day some times two times ! Many thanks !!!
Stayed in December 2023
Reviewed: 4 December 2023
Maryam
GermanyThe staff were amazing, kind and very helpful.
Stayed in December 2023
Reviewed: 3 December 2023
Anna
United KingdomNothing!
Location was excellent. Staff incredibly friendly and helpful. Rooms brilliant, well sized, clean. No complaints.
Stayed in December 2023
Reviewed: 30 November 2023
De
SpainLocation and cleanliness
Stayed in November 2023
Reviewed: 22 November 2023
Virginia
AustraliaOur room was near a staff storage area and it was a little noisy early in the morning.
The location was great, the staff were very friendly and helpful, and the breakfast was good.
Stayed in November 2023
Reviewed: 9 November 2023
Martin
Israellocation
Stayed in October 2023
Reviewed: 30 October 2023
Taran
United KingdomBoth the staff and the location were fantastic. The little details made all the difference from the complimentary drinks to the private couples spa you can book to use. We would absolutely return and have already started planning to do so!
Stayed in October 2023
Reviewed: 15 October 2023
Barry
United KingdomNothing
Luxurious, in medieval centre
Stayed in October 2023
Reviewed: 9 October 2023
Eric
United StatesGreat staff. Everyone was very helpful and great about communicating.
Stayed in October 2023
Reviewed: 27 September 2023
David
United StatesLoved everything from location, room to staff…
Stayed in September 2023
Reviewed: 26 September 2023
Dayanara
United StatesThis hotel was centrally located and close to many attractions. The staff was very nice and went above and beyond to answer your questions. Breakfast had a large selection and was delicious. I would stay here again. Rooms were big and clean.
Stayed in August 2023
Reviewed: 16 September 2023
Victoria
CanadaNot applicable.
The location is perfect. The hotel facilities are fantastic, clean and comfortable.
Stayed in August 2023
Reviewed: 9 September 2023
Hussein
Saudi ArabiaThe breakfast experience can be slightly improved
Amazing experience. The hotel has a great location. We were first greeted by an amazing reception team, very helpful. They were great throughout the whole stay. The room was spacious and comfortable. The bathroom and its amenities were great.
Stayed in July 2023
Rome, Italy
Mayrhofen, Austria
Portariá, Greece
Lido di Jesolo, Italy
Lima, Peru
Shenzhen, China
Columbus, USA
My Tho, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content