main courses a bit sparse

breakfast very good. evening meal was ok salad bar vey good

Stayed in March 2024

I thought I shall have a breakfast included but it wasn’t. I don’t know it’s apartments and which are not in the same building. If I wouldn’t add more money and the hotel wouldn’t give me the option to change the room it probably would be a bad experience

Close to the train station and buses, nice swimming pool and the team were nice and assisted me

Stayed in March 2024

No proper lockers for ski boots etc.

Great breakfast and spa facilities.

Stayed in March 2024

Location in easy walking distance to the town center but also private. Extremely helpful and friendly staff/ hosts as well as friendly town altogether. Good variety of breakfast choices Easy access to ski bus

Stayed in February 2024

Towels to the spa not changed. the service was not enough at the full restaurant.

Location very close to the skibus, lovely personal in the hotel.

Stayed in February 2024

Staff was amazing and the food was five star

Stayed in January 2024

No small pantry corner in the room.

It’s historical background of the hotel that makes it classic.

Stayed in January 2024

Lots of lovely shops, good food, clean town, friendly

Stayed in December 2023

The view was amazing! We really enjoyed the relaxing and lovely atmosphere

Stayed in October 2023

Every type of breakfast was catered for here. All fresh or freshly cooked. The location is second to none. This is our fifth time coming here! There’s great connectivity to other places and the cable cars can have us on the mountain top in minutes. Wonderful place to relax and unwind or for hiking, biking, swimming. Great for young and old alike. Owners and staff are friendly and helpful too.

Stayed in September 2023

the staff seem to be either inexperienced or overworked, thus sometimes a little confused

the garden with the swimming lake are beautiful, the breakfastis is delitious, the location (good position for trips, next to bus and train stop

Stayed in July 2023

Noise

Mountains

Stayed in May 2023

Nothing comes to mind.

The hotel has a variety of facilities and is conveniently located in the town. I had a wonderful time and the staff were welcoming during my stay.

Stayed in April 2023

was quite difficult to get served drinks at the bar or table

character hotel - traditional and modern, lovely comfortable spacious rooms, very good food, lovely pool & spa area.

Stayed in April 2023

breakfast & dinner in the restaurant was fabulous, in great surroundings.

Stayed in February 2023

Our only gripe would be that you are paying premium for this hotel and for half board we would've liked the tap water to be free of charge and perhaps some other drink options included in the price of the package. Furthermore, coffee making facilities would've been a great touch!

We absolutely loved Neuhaus, incredible hotel with an authentic Austrian feel. It is in the perfect location with the ski shuttle bus right down the road at Mayrhofen Bahnhof, the breakfast was amazing, our room was cleaned every day and the staff were friendly and accommodating. Would definitely come again!

Stayed in February 2023

hot tub in the spa area is too small for such a big hotel. no bartender behind the bar. food evening was average but good service

property is great . we loved our upgraded room and the facilities.

Stayed in January 2023

The room was exceptional and one of the nicest rooms we stayed in on our trip. The staff were incredibly friendly and helpful, nothing was too much trouble for them. The breakfast team were also excellent. Really enjoyed the hotel and if I am ever back in Mayrhofen I would have no hesitation in staying here again.

Stayed in November 2022

Nothing

central hotel with friendly staff, lovely gardens, large outdoor natural pool and good food. easy to get to by train and only minutes walk from the station.

Stayed in September 2022

unfriendly staff at times. Not helpful to someone with limited mobility issues. Very poor menu choice on HB. Nothing else offered, if set meal did not suit. Had to eat out one evening as menu was not to our taste.

Position in village. Music in the evening!

Stayed in September 2022

Some staff appear completely disinterested at reception and should not be working in a hospitality role. Half board was pretty reasonable value but very weird having to sit at exactly the same table each morning and night, looking at the same people, especially as a single guest. Seems very inflexible. One waitress only to serve entire outdoor area. Needless to say, had to wait ages for service and to even pay the bill!

Nice location. Live music each evening when I was there. I was moved to a very modern beautiful room on the second night of my stay, as my original booked room was overbooked. Gorgeous view from rooms. One particular male waiter was very friendly and helpful in restaurant.

Stayed in September 2022

I booked a double room with balcony, but were given a room which had a balcony with very limited view.

Good breakfast Excelent location. Music every evening.

Stayed in August 2022

Bar area never open in the evenings. Catering for allergies - limited . Apart from that - nothing.

Food was excellent. Waiting staff were friendly and helpful. The only complaint I would have is the inside bar was never open and we could never get a table outside. Seating around the back was plentiful but there was no bar or waiting staff. In the evenings we would end up going to another hotel for a drink. It wasn’t a problem but I think this hotel are missing out on business!

Stayed in August 2022

The staff at Check in were appalling. So rude and dismissive. The lady at breakfast making omelettes was extremely rude also. Generally the staff at this hotel were not great. The old part of the hotel at the front is quite old and dated. It absolutely needs to be spruced up. The hotel is a good kilometres walk from the Cable car so I would definitely not stay here in Winter for skiing. Also you wouldn’t have access to the outdoor pool and garden area in Winter and that’s the nicest part. The food at Dinner was only average. We ate here the first night and then had much nicer meals in other hotels.

The breakfast was great. The outdoor pool and gardens were lovely as were the grounds in general. The new part of the hotel and the new restaurant have been built and decorated to a really amazing quality. Beautiful place to sit for breakfast every morning. Beautiful part of the hotel the spend time in generally.

Stayed in August 2022