Via Bagnara 11, 84085 Mercato San Severino, Italy
#7 of 15 hotels in Mercato San Severino
Guests' ChoiceBased on 102 hotel reviews
8.7Cleanliness
9.1
Comfort
9.0
Location
8.6
Facilities
8.9
Staff
9.1
Value for money
8.7
Free WiFi
8.6
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End of dialog contentReviewed: 10 April 2024
Buonincontro
Italyla spa impressionante
Stayed in April 2024
Reviewed: 20 February 2024
Ilir
AlbaniaVery welcoming staff. Free parking. Very good food, breakfast and dinner.
Stayed in January 2024
Reviewed: 7 January 2024
Mario
ItalyStaff cortese e disponibile.
Stayed in January 2024
Reviewed: 6 January 2024
Sarah
CanadaBreakfast wasn't expensive but it would have been nice if it was included in the price.
We had a lovely birthday stay, thank you so much to the wonderful staff. There was an outstanding spa, professional, courteous, and welcoming staff, and a very clean and spacious room. We enjoyed exceptional pastries with gluten-free options, fresh juices, and fresh quality ingredients for lunch.
Stayed in January 2024
Reviewed: 16 November 2023
Johan
MaltaNothing
Excelent especially staff and the food
Stayed in November 2023
Reviewed: 3 October 2023
Theodoros
CyprusHotel restaurant need more selections of food and also the breakfast was poor
The room was perfect, staff was excellent also the place was amazing ,cleaning excellent and the spa amazing
Stayed in September 2023
Reviewed: 16 August 2023
Patience
NetherlandsWe are a family of 4 staying at two different rooms, superior and deluxe separately. The rooms are comfy with everything we need and clean, especially the Deluxe room is very spacious and welcoming. It was a warm welcome by the reception staff, Julia , from the first moment we did check-in. After a week in Naples, we planned to come here to relax. So most of our time we just relaxed at the rooms after breakfast and then at the pool for swimming or sunbathing/reading. It is a good surprise of pool staff serving a round of watermelon every afternoon at the sunny pool side. Very warm and attentive gesture! Restaurant quality is good, both breakfast and dinner for their good quality and service. I like that the breakfast with lot of choices of croissants and pastries. Restaurant staff are very friendly especially the managers who always carried smiles. Overall, we had a very pleasant stay through we think that the usage of sunbeds and parasol at the pool should not be charged extra. And a last tip that you definitely need a car if you stay there. Otherwise you have to rent a car like what we did, or spend splendid expenses by taxi to go anywhere to or from the hotel. However, there are a few restaurants and a supermarket in the neighborhood (within 10mins walk) If you want a relaxing stay, I highly recommend this hotel.
Stayed in August 2023
Reviewed: 15 August 2023
Athanassios
CanadaWarning at reception that you need to pay 2 euros for a bathing cap to use the pool would have been nice, instead we only got the info by rude clientele and pool staff.
Salt water pool was nice. Great breakfast! Nice room!
Stayed in August 2023
Reviewed: 11 August 2023
Gtsatint
LuxembourgSpa is no t’included in room and is at height price 36 Euro For few hours They could minium offer 1 free entrance for each 2-3 nights reserved Pool need to pay for chair it is ripoff
Free parking
Stayed in August 2023
Reviewed: 6 August 2023
Rosalia
United KingdomThe receptionist at the hotel could have been more precise regarding spa etiquette considering I have specifically asked how it worked, in the end after i turned up at the spa booking, the lady made me do a double trip to my room and go change in the spa kit unneccesarily as i had everything with me and there were change facilities there. Also very minor but for such a good spa facility, i would have expected the hotel room to have at least a body cream kit.
Without a doubt the SPA facility, the best i have ever been ever 10/10! Truly truly recommend! Some of the staff is very welcoming, shout out to Moreno who kept me company during my solo dinner! The room is spacious and the bath tub was amazing and very confy.
Stayed in August 2023
Reviewed: 22 July 2023
Gulusan
TurkeyThe pool was not clean enough.Even though there were families everywhere some young couples were really doing disgusting things in the pool. The attendant was trying to be careful about warning people but i think the number of attendants should be higher. I think it wasnt necessary to pay for the pool, the hotel customers should be able to use it for free.
The rooms were very clean and wide. The breakfast was perfect. Everyone was friendly.
Stayed in July 2023
Reviewed: 7 July 2023
Linh
United States- At first, we received a very terrible room: next to a highway, very noisy, and there’s a light switch right over our headboard which caused us accidentally turned it on during the night. Of course I and my bf couldn’t sleep. So I told the receptionist to change the room. And she’s very rude and showing attitude. I had issue with this girl not only once. She always looked unhappy to talk with customer and not understand English well. And when I wanted to change the room, she argued that our room was one of the best ones. But the other girl was very nice, she showed us the other 2 options to change the room and always smiling. It happened the same with the waiters. One day I got extremely nice servers. The other day they didn’t understand what I said and didn’t bother to find out or bring what I needed. - I love the spa but it seems like they’re so short of staff. I couldn’t book an appointment for my mani/pedicure. Hope there will be more staff in the future. - The hotel is in the highway so you can’t really walk around. Driving to other places is near, but people there have no respect to traffic laws so expect to be extremely stressed to drive.
- After changing our room, we had a breathtaking view. - The services in the spa are top-notch and various. - The breakfast is very cheap (5 EUR) but good quality. - Dinner deal 25 EUR has great options with 2 courses of meal, a side dish and a dessert with a bottle of water. Everything is included. And the menu is changed everyday.
Stayed in July 2023
Reviewed: 27 June 2023
Raluca
RomaniaI can't think of anything wrong😁
Everything was perfect. Spotless cleaning, incredible pastry at breakfast, awesome views and a great location if you come by car. We stayed for 5 nights and we were sorry to leave. I made a reservation for 3 rooms for my family and everyobe was super happy with my choice😁 Keep up the good work!
Stayed in June 2023
Reviewed: 4 June 2023
Adi
IsraelNothing to dislike. Place is wonderfull.
We had car break down on the road between Salerno and the hotel. Along a dark road. We called the hotel for assistance. An angel from the hotel reception saved us by assisting and calling for immidiate road assistance. We cherish your humanity and care. The morning after, same angel.lady at the reception assisted again in trying to contact our remtal company and ordering a taxi for us. This is all in addition to nice clean wonderfull hotel. A wonderfull place to stay. THANKS AGAIN FOR EVERYTHING.
Stayed in June 2023
Reviewed: 21 May 2023
Gerald
United Statesthe spa!
Stayed in May 2023
Reviewed: 4 November 2022
Andrew
United KingdomCharging €36 euros for use of the indoor one for a couple of hours was a bit expensive.
staff were amazing, bar had a great atmosphere, and outdoor pool was great - although a little chilly!
Stayed in October 2022
Reviewed: 14 October 2022
Guy
IsraelWe came with high expectations from this 4 star hotel and were disapointed as it felt like an old fashioned hotel. Unlike in the pictures the standard rooms require refreshing !
Spaciuos rooms Very freindly staff Nice Breakfast Didnt use the spa. Very good value for money if you dont mind the extra driving to major locations. Has few restuarants around in couple minutes drive
Stayed in October 2022
Reviewed: 11 October 2022
Katie
United KingdomShower in bathroom very small. Bed could be more comfortable. Rooms sparse very basic furniture.
Lovely staff. Nice pool and outside space. Good breakfast. Good size rooms.
Stayed in September 2022
Reviewed: 26 September 2022
Iamandreat
Italytutto perfetto
Hotel business completo di tutto.
Stayed in September 2022
Reviewed: 29 August 2022
Joanne
United KingdomEven as a guest you must pay a fee to use the swimming pool and pay to hire the poolside chairs.
We chose this hotel as it represented great value for money, whilst being an easy drive to all the major attractions of the area. The deluxe room was large and comfortable. Breakfast was exceptional. We used the spa facilities which were fantastic. We took dinner a couple of times, the menu was good and service very good.
Stayed in August 2022
Reviewed: 14 August 2022
Hayet
Francet’as
la piscine propreté de l’hôtel
Stayed in July 2022
Reviewed: 22 July 2022
Maarja
EstoniaBreakfirst finished at 10 am, which was too early in weekend as most of the guests went there around 9:30.
Delux rooms are very clean and nice. Standard rooms are a bit old. However, whole hotel is clean. Hotel has a spa and pool outside.
Stayed in July 2022
Reviewed: 12 June 2022
Barbara
United KingdomSee above
The service was excellent and the food delicious. However there was very little shade in the garden and hardly any space on the balconies to have an evening pre dinner drink. The bar area had seating but someone was watching football on the tv which was loud and intrusive for other guests. We were in room 103. We had to close the curtains completely to get privacy making it dark in the room with little air. I say all this to be constructive. We enjoyed our stay
Stayed in June 2022
Reviewed: 25 May 2022
Holly
United Kingdomhandy location for what we needed. staff especially front desk were very helpful. lovely pool area
Stayed in May 2022
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