37 Via della Mercede, Spagna, 00187 Rome, Italy
#195 of 926 hotels in Rome
Guests' ChoiceBased on 481 hotel reviews
8.7Cleanliness
9.0
Comfort
9.1
Location
9.7
Facilities
8.7
Staff
9.5
Value for money
8.6
Free WiFi
8.1
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End of dialog contentReviewed: 27 April 2024
Mylene
United StatesPretty noisy early in the morning. My room was right next to the breakfast room and it was noisy at 6:30 am.
Great staff and the location was perfect. Very good breakfast and I loved the terrace.
Stayed in April 2024
Reviewed: 22 April 2024
Giorgio
United KingdomIt was great, no issues
Good location, good price, great host
Stayed in April 2024
Reviewed: 19 April 2024
Andrew
United KingdomRooms are small - but always the case in Rome unless you pay a premium.
Staff are fantastic
Stayed in April 2024
Reviewed: 17 April 2024
Serene
Saudi ArabiaThe pillows were too firm and not very comfortable, however when I asked for new pillows they immediately provided it right away. The shower head needs maintenance or replacement as the water comes out very little and splatters preventing an enjoyable shower after a long day.
I liked the reception service. , very friendly and helpful. We stayed in the second building, and the coffee and snacks bar in the hallway was lovely to have when needed. One night, I. wanted to order room service, yet even after the kitchen had closed they still provided some bread & cheese. Thank you! Location is superb! Would definitely recommend to others to stay here and I would stay here again.
Stayed in April 2024
Reviewed: 5 April 2024
Mark
South AfricaThe hotel started on the first floor and the lift was only big enough for 1 bag and the occupant so it took 4 trips for us to get all our bags up to the reception! We were on the Grand Tour! The staff were very helpful though so it was not an issue. On one day staff training was being done in the breakfast area during breakfast which was a bit off putting.
Location was wonderful. Taxi could get to the front door, Trevi fountain is about 2 blocks away. Main shopping centre started at the end of the road. Room was in excellent condition and led off to a small courtyard. Light in the room was good. Breakfast were comprehensive and good value. Loved the pastries!
Stayed in March 2024
Reviewed: 29 March 2024
Colin
United KingdomRoom was close to the eating area and we were woken at 6:30am every morning whilst setting up for breakfast.
Location was great and the reception staff were really helpful.
Stayed in March 2024
Reviewed: 28 March 2024
Roberta
CroatiaCleanless of room, bathroom, especially floor and corners
Beautiful small hotel with great breakfast in amaizing garden! Close to Fontana di Trevi, Pantheon.. Very friendly and helpfull staff especially young girl on reception (Julia)!
Stayed in February 2024
Reviewed: 14 March 2024
Nei
BrazilElevator too small
Breakfast Staff location
Stayed in March 2024
Reviewed: 11 March 2024
Tanya
United KingdomBathroom was a bit dated but perfetly functional and clean.
Really nice room that felt quite luxurious. Our room backed on to the courtyard and there was a very relaxing sound of a trickling water feature which was calming. Great breakst out on an interal terrace. Very comfortable stay very close to the Trevi Fountain and Spanish Steps.
Stayed in March 2024
Reviewed: 29 February 2024
Chris
United StatesLoved everything
Very kind and helpful team, very nice place to stay. The room is quite large and the view of street was great to people watch. The hotel is super clean and want to stay again
Stayed in February 2024
Reviewed: 28 February 2024
Anna
United KingdomThe lack of closet and drawers made it super difficult to take everything out of the bag, especially since the room was super small. But other than that, everything was great.
Location is excellent, clean room provided everything what was needed
Stayed in February 2024
Reviewed: 28 February 2024
Julie
United StatesThe Internet didn’t work for about half the stay. I am seated this was not the fault of the hotel but the phone/internet service provider. When I needed to do a business Zoom call they found me a quiet location to have my call which I greatly appreciated.
The location was close to all major attractions such as the Spanish steps. The breakfast sands snacks available throughout the day were exceptional. The outdoor area with our room and the area outside the dining areas was a perfect place to relax and enjoy conversation. The staff and owners were exceptional in their professionalism, service, and willingness to go beyond our requests. I highly recommend this hotel. You’ll enjoy the experience immensely!
Stayed in January 2024
Reviewed: 24 February 2024
Sarah
IrelandGreat location for sightseeing everything within walking distance. Our room was very clean and comfortable. There was great variety of food for breakfast, something for everyone.
Stayed in February 2024
Reviewed: 20 February 2024
Dan
IsraelNoisy street
Stayed in February 2024
Reviewed: 17 February 2024
Rachel
United KingdomSuper helpful friendly staff
Stayed in February 2024
Reviewed: 3 February 2024
Ebony
United StatesThe small elevator and stairs
The free snacks
Stayed in January 2024
Reviewed: 23 January 2024
Loredana
MaltaExcellent location and friendly staff
Stayed in January 2024
Reviewed: 15 January 2024
Genya
IsraelSome of the rooms are located in an adjacent separate building, for those rooms any access to the hotel facilities requires going outside the building. But it wasn't really much of a problem for us. .
Loved the location (nice neighborhood, near the spanish stairs, and near the trevi fountain) Staff was friendly and we always had snacks, coffee and tea available for us on the terrace and in the hallway. The room was spacious, warm and clean (winter time).
Stayed in January 2024
Reviewed: 12 January 2024
Maria
BulgariaNo wifi connection (due to some short-term problem) and no connection/ coverage of the phone except in some specific parts of the room
The staff was very nice, great service, perfect location. Nice welcoming surprise.
Stayed in January 2024
Reviewed: 6 January 2024
Vincas
LithuaniaRoom and reception in different buildings Noise from the street at night.
Location, Free snacks and water; Welcome drink for booking com genius members.
Stayed in December 2023
Reviewed: 1 January 2024
Murad
JordanNothing!
The service and the staff are truly AMAZING
Stayed in January 2024
Reviewed: 23 December 2023
Liana
Armenia-
Favorite hotel in Rome! I stayed here for the second time. The rooms are new and clean, and the staff is friendly. Loved the terrace with all-day coffee and cookies. Highly recommend!
Stayed in December 2023
Reviewed: 21 December 2023
Kristine
PhilippinesNothing
Just like their hotel name, it is truly charming. From their hotel rooms, facilities and superb breakfast selection, their staff are warm, friendly, helpful. The location is conveniently near every tourist attraction and shopping areas. I would definitely stay here again. Thank you Booking.com for the Genius treats! I was so surprised to find it on our room. It was lovely.
Stayed in December 2023
Reviewed: 14 December 2023
Suzan
QatarNothing
The hotel is beautiful, central location, amazing helpful staff. Definitely my go to next time in Rome
Stayed in December 2023
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