Nothing

Food was good. Clean, we got our room upgraded so it was not a big deal when they missed our welcome drink. Amazing staff they were so helpful especially the guy at the dead sea beacg who helped my elderly mum sit by the beach. Generally. It was a great stay.

Stayed in May 2024

The level of cleanliness was believed to be what i expected. The room super clean, however, the bed fitting was not clean as well as the towels and smelled dusty

The location is wonderful! The accommodation was great. The staff were friendly and very welcoming. And the guest relations manager was very considerate of my comments.

Stayed in May 2024

Nothing much but just a little thing, they should do some room renovation to reach to the 5 star standards.

Good breakfast and dinner. They offer us room upgrade at a discouted price.

Stayed in April 2024

Most of The food not freshed specially the juices and the bread and croissant

Easy Access to the Dead Sea

Stayed in April 2024

The TV was not working. The massuese at the spa was very good but the spa facility as such is quite underwhelming. Variety for breakfast is limited.

Really liked the staff and overall stay at Holiday Inn.

Stayed in April 2024

Everything

Stayed in April 2024

All was good. Only suggestion will be change your television. It’s look like Stone Age TV and remote. Rest was nice.

Everything was so good

Stayed in March 2024

some times there is cart sounds in the night and the early morning but its not that big deal

the staff was really helpful and super friendly they upgraded our room to pool view room, the hotel have heated pools and play area for kids, the breakfast buffet was delicious and varied. they have nice beach with nice view for the sunset. Mr. Mahmoud Al-Masri and Mr. Haitham was really cooperative and made our stay more comfortable, also chef Murad and Mr, qusai from the restaurant was really nice and they gave us complementary drinks for the kids.

Stayed in March 2024

Nothing

Very well

Stayed in January 2024

The stuff was very nice

Stayed in February 2024

Choolice of vegan and vegetarian food which was also missing labelled and contained fish and chicken

Facilities and friendly staff

Stayed in January 2024

In the Middle East it is common to have a luggage check and scan when entering a hotel, we appreciate this as a level of security. After extensive travels this was the first time that personal items were questioned and confiscated for the duration of our stay. We found this to be invasive and ridiculous - far from a warm welcome. In our case we were travelling with Bluetooth speakers which we (as 50 year olds) only use to play music in our room. These were taken away until check out. Also our camera was initially withheld until we showed them it was not a drone (as they assumed and were about to confiscate without even checking). Also there is a finesse that was lacking with charging items to the room - to be asked several times during dinner and breakfast the room number was a little jarring.

We liked the setting which leads straight down to the Dead Sea. The main pool was closed as it was December and the hotel seemed to be on skeleton staff. The restaurant and bar area were ok. Many of the staff were lovely.

Stayed in December 2023

I advise to look again of the price of the dinner as it is not reasonable and guests choose to go to other restaurants and not to dine in because of the high prices.

As am a golden Member am used to be in Holliday inn and used on the atmospher and I ready feel home , and if I find something not the way I am used to I ask and immediately it is there. Thank you for the efforts and especial thank you to Mr. Mohammad khaled from front desk and to hassan from the pool and the crew in the main restaurant belline Maria Baker maohammad and the whole staff and also to Chief Murad al hasanat.

Stayed in December 2023

There are a lot of flies, even to open the door is dificult if you want to avoid let them in.

The Hotel has a perfect location, with an own beach to dead sea. Most of the staff is kind and helpful. Rooms are nice, clean and well equiped. The cuisine is also good and variable. They provide mineral water for free.

Stayed in October 2023

I had requested through booking.com for a late check out to be arranged. I was told that could only be arranged upon arrival. Upon arrival, I was told it was not possible and need to check in the morning. I explained i am happy to pay the additional charge or at least give me 1- 2 hours free extension, but they did not accept. In the morning i checked again and was told the hotel is full. I said it is not the season, parking is empty and pool is empty. They said they are opperating at low capacity. I did not feel valued as a customer.

Stayed in November 2023

The actual room itself did not quite satisfy 5* standards, and a couple of defects were clearly discernible inside the room, which included staining around the bathroom area.

The resort has its own private beach for accessing the Dead Sea, which is staffed by extremely helpful, attentive lifeguards. Upon arrival to the hotel, a great first impression is gleaned by the interior of the well-kept lobby. Furthermore, the breakfast buffet served a wide variety of items to satisfy every kind of palate. Local attractions are easily accessible from the hotel including the rather spectacular Mount Nebo.

Stayed in November 2023

We opted for a spa which was a complete waste of time and money. And the spa manager was not even willing to accept the feedback for poor quality.

The property was amazing with great views , friendly staff and a nice beach. The breakfast buffet was elaborate and delicious and the staff were always available in case of any extra requests

Stayed in October 2023

No gluten free bread or bakery available. No soya milk available.

Resort in front of the Dead Sea.

Stayed in September 2023

Very corporate feel

Good location - corporate hotel. Liked the facilities to swim in the Dead Sea / mud bath was on the door step - staff very helpful!

Stayed in October 2023

Great variety of food, several pools therefore there’s always plenty of space, mud at the dead sea

Stayed in September 2023

Their prices have been going up without improving the quality and the staff is a disorder : saying the bill was not paid , it was on 22 September through booking .

It is pretty, the food is good , it is nice

Stayed in September 2023

Great place to relax

Stayed in July 2023

The bathtowels were dirty, the food was not that good and the drinks are western priced

The hotel is directly at the Dead Sea. The room is good.

Stayed in September 2023

The food was terrible. The fruit were stale and tasteless, the desserts were the same. The food tasted package bought and cheap. It put me off actually WANTING to eat.

I loved the easy private access to the Dead Sea and the beautiful view of the sunset.

Stayed in September 2023