The staff are friendly enough although in the restaurant they keep pushing you to complete the satisfactory survey and this is totally annoying, you really need to ask many time for them not to stick it under your nose. Please leave your customer alone.

This is a resort, we liked it because it was quiet but if it was hight season I guess it would be totally different. Hotel is very clean and lots of pool facilites probably amazing for kids in hight season. Reception staff were really helpful and king and housekeeping also very sweet and always willing to help.

Stayed in February 2023

At check in the member of staff checking us in Hamza was incredibly rude and tried to give us a single bed room. I showed him the description of the booking is quite clearly of a double room and every picture has a double bed of some form. All he kept going on about was a king bed rather than listening that it didn't matter if it was a queen bed but we had not booked single beds for myself and my wife. The matter got resolved but the member of staff continued to argue and not listen. Maybe staff should be trained to use their ears and not their mouth at times. Breakfast was a buffet and was very bad. The hot food was very cold so this gave concern has to how long or fresh it was. We were asked about breakfast during check out and advised the above (much to the annoyance of the check out staff). Do not ask for feedback if you do not want to listen or take it on board. If I had paid for breakfast we would have asked for a refund. Bathroom is dated and needs a good clean lights are dirty in the bathroom and splattered with some black substance. Bath and shower is grimey. The extra latch lock at the top of the door leading to the hallway was snapped so could only rely upon the normal lock for shutting the door.

Location is good and private beach to dead sea. Most of the hotel is nice and clean. We ate in the Al la carte restaurant in the evening and had a good meal. Staff in the restaurant were friendly.

Stayed in April 2023

Room was on the ground floor. So we did not open windows at night. Flies and mosquitoes would come in and room smelled grossly in the morning.

Own beach. Free mud mask offered all day long on the beach. Large rooms. Mohamad from the reception was really friendly and supportive.

Stayed in April 2023

The Hammam was broken, so we couldn't enjoy the Spa. There were no bottle of water in the rooms when we arrived, but the staff helped us to get some. The mountain view is not so nice as you see plastic and garbage from the window.

The private beach to access easily to the Dead Sea. The Swimming Pool, the showers just after the Dead Sea. You can also borrow some towels. The dinner and breakfast are very good. The rooms are spacious. The view is very beautiful. The staff is very helpful : my daughter hurt her foot and they helped her a lot.

Stayed in April 2023

there was a very very bad small (cat urine) in all open area. it rained during our stay and it was impossible to get to our room without going under the rain and there were various water puddles on the way

nice location, nice dinner and breakfast, nice beach on the Dead Sea

Stayed in April 2023

Not many sport amenities

great pools and nice music

Stayed in April 2023

I think with all the space they could have more amenities. Table tennis, dart boards. The swimming pool was a bit chilly. It could have one of them heated. It was hard to get in it even though the temperature outside was quite hot at the beginning of April. To be fair, many of the pools we visited in other hotels were not heated also. Shame really, as this would put their hotel ahead of the rest!

Location right on the Dead Sea with buckets of mud!

Stayed in April 2023

The furniture is a bit outdated.

The room was big and cozy, we even got a free upgrade. All the amenities were very nice, many pools, the garden is well maintained. Breakfast was good, a high variety of both sweet and savory dishes.

Stayed in April 2023

Our room was facing the pool - which meant that the music was so loud we couldn't sleep. We had to call reception multiple times as they didn't stop at 11pm as they should have. The balcony door didn't close very well so a strong smell of smoke welcomed us when we came back from dinner (probably from the balcony next door? We asked for a non smoking room!) Food at the breakfast buffet wasn't great. Towels in the room were small and very poor quality. Anything that is not included in half board is INCREDIBLY expensive, even non alcoholic drinks. In fact we had to pay 3.90 JOD for a bottle of water!

Perfect position by the sea and great beach. Beach Towels and water bottles provided by the hotel when on the beach. Comfy bed.

Stayed in April 2023

The buffet is large but an average food standard offering. The breakfast is the same. The steak we had in the 939 restaurant however, was excellent. Staff service a little 'hit and miss'

The location and outlook of the hotel is excellent. We had great fun floating in the dead sea and covering ourselves in mud to experience the skin smoothing benefits. The pool area is excellent. We had a great sea facing room with lovely large balcony.

Stayed in March 2023

At night there was a terrible smell. Not sure what it was and if the hotel can do something about it, but after dusk it was impossible to be outside. Food choices could be a little bit improved, specially the breads and the desserts which were good, but were all more or less the same.

I really loved this hotel and the facilities. The staff was very friendly and helpful. It's a beautiful hotel with excellent views to the Dead Sea and the beach is very well equipped. Wifi was excellent.

Stayed in March 2023

the standard room 312 has a very bad view on trash

the Dead Sea beach

Stayed in March 2023

There needs to be more and better signage off of the main highway. Drove past three times before finding access road. Not the ideal start to a break.

Excellent selection on buffet breakfast and dinner. Good vibe about the place. Attentive staff.

Stayed in March 2023

the staff at the dead sea were so helpful. generally a very comfortable stay at the dead sea

Stayed in February 2023

We were told the gym was accessible 24/7 but when we went there in the evening it was closed. Unfortunately, only one of three pools were open and my 12 year old was not allowed in the jacuzzi. Since this and the gym were the reasons we chose the hotel, and we weren't able to use it despite there hardly being any guests there, this became a huge disappointment. Also, there's nothing to do in the evening as there's nothing in the surrounding area.

Nice and clean room, friendly staff on the beach, beautiful property and good ala carte restaurant with the sweetest waitress. The breakfast tasted bland, but the staff were friendly and made an effort to serve.

Stayed in February 2023

High prices Only two pools were working

Very beatiful hotel with great personal. Food delicious. Room big with excelent bathroom. Dead sea has no mistake and heated pools are great too.

Stayed in March 2023

NA

very good resort with private Dead Sea beach happy hour in the bar with half price drinks

Stayed in March 2023

close proximity to Dead Sea

Stayed in March 2023

big boulders on the beach

friendly staff

Stayed in March 2023

Lack of al carte at dinner

Stayed in March 2023

easy access to Dead Sea, overall friendly and welcoming staff, a nice place to stay!

Stayed in February 2023

Couldn't get a massage as booked up, but I didn't plan in advance.

Proximity to the Dead Sea, luxury of the hotel, buffet breakfast and dinner. Availability of dead sea mud too.

Stayed in February 2023

We were coming in the low season, some of the pools were empty, yet it looked a bit abandoned. The infinity pool and the whirpool were a nice bonus. Definitely worth a visit, when you are planning a night or two in this area.

Breakfast, dinner, the hotel facilities were great. Beds were comfortable, bathroom clean. Nothing to complain about. The mud buckets were available on the beach, all absolutely perfect.

Stayed in January 2023

Little to complain about except some door handles and locks look tired and need to be changed

Sprawling property with beautiful decor, nice staff and large rooms with high ceilings, mini bar, adequate bathrooms and very clean sheets and towels. Huge windows with lots of daylight Sumptuous breakfast in massive hall with excellent service. Additionally there is private beach with towels and shower provided after your mud bath in the Dead Sea. Very good value for money. Highly recommended

Stayed in February 2023

Great hotel, nice rooms, and easy access to the beach with mud, which was fun to put on before swmming. Food was great for breakfast and dinner. One pool was working and heated during February but that was enough for us. Very friendly stuff.

Stayed in February 2023