250-0407 Kanagawa, Hakone, 二ノ平1230-60, Japan
#1 of 73 Holiday rentals in Hakone
Guests' ChoiceBased on 26 hotel reviews
9.1Cleanliness
9.4
Comfort
9.3
Location
8.5
Facilities
9.1
Staff
8.9
Value for money
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 7 December 2023
Binyuan
AustraliaHost was very nice. Place was very clean and everything has been thought of
Stayed in December 2023
Reviewed: 4 December 2023
Jia
Malaysia1. The location is located quite deep from the train station and bus stop, you just have to walk quite a distance.
1. Everything as described by the host is superb and spot-on 2. Clean and awesome house 3. Very well-maintained house with all fully equipped facilities (Needless to say heated flooring?) 4. Tatami flooring for the bedroom is a smart touch to get you a modern feel of the traditional Japanese home Just sad that I could not spend more time here.
Stayed in November 2023
Reviewed: 7 November 2023
Jeremy
AustraliaLow doorways. Forgot to duck a couple of times. Only an issue for tall forgetful people.
Great stay at Hakone, highly recommended. Excellent accommodation, nice quiet location close to the train, 2 days not enough time to see the area AND make use of the facilities.
Stayed in October 2023
Reviewed: 18 October 2023
Sarocha
ThailandNeed more bathroom
Great and comfortable
Stayed in October 2023
Reviewed: 8 October 2023
Hsin-jui
TaiwanNothing
Everything
Stayed in October 2023
Reviewed: 18 September 2023
Concinnity
AustraliaA few communication issues with the owner.
Property was beautiful and clean. Location was perfect for what we had planned in Hakone. Walking distance to the amazing open air museum.
Stayed in September 2023
Reviewed: 9 July 2023
Lori
United Statesan uphill trek from the train station
very clean, well designed
Stayed in April 2023
Reviewed: 1 May 2023
Melissa
United StatesSauna was a little hard to use due to bugs, but it's understandable due to the area.
Super detailed instructions by Hosts. Very clean and modern with a touch of old school Japanese style. Loved the TV projector, the kitchen, the barbecue and all. Great floor heating
Stayed in May 2023
Reviewed: 14 April 2023
Lachlan
AustraliaIt is so refreshing to stay in a whole house, while in Japan. Spacious, comfortable, and authentically Japanese. There is a 7-11 just nearby to buy food and drink; there is a gyoza restaurant also just nearby (for eat in or take away). The bus stop is close enough, but the Chukokunomori train station is closer. The Hakone Open Air Museum (totally worth a visit for an hour or so) is also just a short walk away. It was a refreshing experience.
Stayed in April 2023
Reviewed: 5 March 2023
Clara
AustraliaIf you are looking for a chic and modern take on a traditional Japanese stay, mysa Hakone is your go to. The property is beautifully designed and comes with the most thoughtful amenities to make your stay as comfortable as possible. We enjoyed the projector as we got to enjoy movies and YouTube whilst we spent time together. The owners of the property have spent a great deal of time curating the space and you can tell their level of commitment to their beautiful property.
Stayed in February 2023
Reviewed: 1 January 2023
Genevieve
AustraliaKitchen amenities very sparse - not even able to make a cup of tea on arrival . Access from train is uphill or upstairs which was ok for us but not clear at time of booking
Great space for a family - 4 single beds upstairs in a lovely space & more downstairs as needed . Good location if you are fit & mobile - suited us - quicker way to train via large set of stairs . Nice old Japanese style house
Stayed in December 2022
Reviewed: 18 December 2023
Maya
United StatesIt was very cold at the upper floor. This location is far from attractions if you are using public transportation. It is good only if you have your own car.
Private home
Stayed in December 2023
Reviewed: 29 July 2023
Craig
United StatesFront bedroom has no or not functioning air conditioning, air upstairs was satisfactory, no coffee and coffee maker problematic, ice maker not functioning,
Good space, stocked wine & beer fridge for purchase was a thoughtful addition, as was functioning Netflix etc. .
Stayed in July 2023
Reviewed: 8 April 2024
Máximo
MexicoThere are no comments available for this review
Stayed in April 2024
Reviewed: 2 April 2024
David
JapanThere are no comments available for this review
Stayed in April 2024
Reviewed: 20 March 2024
Fabio
SwitzerlandThere are no comments available for this review
Stayed in February 2024
Reviewed: 20 November 2023
Jin
SingaporeThere are no comments available for this review
Stayed in November 2023
Reviewed: 16 November 2023
Carlos
SpainThere are no comments available for this review
Stayed in October 2023
Reviewed: 8 August 2023
Shira
IsraelThere are no comments available for this review
Stayed in August 2023
Reviewed: 25 July 2023
Lindsey
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 26 June 2023
Amanda
Hong KongThere are no comments available for this review
Stayed in June 2023
Reviewed: 5 June 2023
Yongjian
United StatesThere are no comments available for this review
Stayed in May 2023
Reviewed: 21 May 2023
Suppasit
ThailandThere are no comments available for this review
Stayed in May 2023
Reviewed: 19 April 2023
Amy
United StatesThere are no comments available for this review
Stayed in April 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content