105-0004 Tokyo-to, Minato-ku Shinbashi 6-4-1, Japan
#32 of 1,384 hotels in Tokyo
Guests' ChoiceBased on 815 hotel reviews
9.2Cleanliness
9.6
Comfort
9.6
Location
8.5
Facilities
9.5
Staff
9.6
Value for money
9.2
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 March 2024
Katherine
United KingdomWe were sad we hadn't stayed longer!
Our whole experience here was so comfortable. The spaces were immaculately clean and well designed. The room felt spacious with space for luggage and to sit for a cup of tea in the room. The bed was great and we slept very well. The staff were so pleasant and helpful, and the breakfast was delicious. The amenities in the room were perfect; everything has been thought of. We also appreciated that we could return to a calmer street in the evening, but still be located a short walk from stations and dinner options.
Stayed in March 2024
Reviewed: 16 March 2024
Nia
United KingdomOne side of the bed was against the wall which made getting in and out difficult. No real wardrobe space to hang up clothes. Location isn't great, long walk to Shinsaibashi station.
Free artisanal tea in the room, modern gadgets and nicely decorated. Cozy room.
Stayed in February 2024
Reviewed: 15 March 2024
Rowan
United KingdomThis hotel was very conveniently located in a buzzy area with a lot of good food at night. Despite the bustle of Tokyo, the hotel was very quiet once inside and the complimentary tea service offered moments of pure zen. Really appreciated the quick check out service via tablet when we had to leave for the airport at 6am.
Stayed in March 2024
Reviewed: 15 March 2024
Marley
United StatesTheir closest train station, Onarimon doesn't have the easiest access for a tourist who travels via Narita airport. We dragged a suitcase from Tokyo Station to Onarimon (about 10-15 min walk from Tokyo Station) which wasn't easy. We had to lift heavy suitcases on stairs at Onarimon Station. The station didn't have the escalator all the way :-( Luckily a stranger helped me carrying it. Next closest train station is Shinbashi. You can catch a cab from there if you want to take a train from Tokyo Station. We ended up calling a cab everyday to go to Shinbashi station.
Amazing staff. Amazing breakfast. Amazing clean room. Amazing amenities. I am happy I found this place.
Stayed in March 2024
Reviewed: 14 March 2024
Merenia
AustraliaNetflix etc doesn't work unless you get the firestick. Sometimes a little noisy.
Really nice tidy decent sized rooms and soothing atmosphere to building. Location close to local stations (about 30min walk from Tokyo station). Breakfast and lunch options downstairs and nearby. Teas during day. Good internet. Would be nice if there was an actual restaurant for dinners at attached Cafe/ restaurant but it closed each day by 5pm. Staff all friendly and seemed to understand English which was appreciated. Note: room doesn't initially come with chromecast or netflix etc but you can hire an Amazon fire stick from reception and sign in via that. If Netflix has error, we found hot spotting off phone helped. No smoking rooms.
Stayed in March 2024
Reviewed: 14 March 2024
Vanesa
IndonesiaGood concept for a hotel, nearby a couple of metro stations, direct train to haneda airport from station but a bit of a walk, quiet area
Stayed in January 2024
Reviewed: 13 March 2024
Jb
SingaporeLocation of the hotel was a bit further from metro or train lines that we often take. The Mita line, which this hotel is near, is not frequently used by us or most tourists. Hence expect to pull your luggage for a longer than the usual distance/time to get to and from the hotel.
Design of the room was very good and the space was well utilised. King-sized bed was comfortable.
Stayed in March 2024
Reviewed: 13 March 2024
Barbara
United KingdomN/a
Great location. Easy walk to the subway. Friendly, comfy and clean.
Stayed in February 2024
Reviewed: 12 March 2024
Alex
United StatesClean, comfortable, quiet, green tea vibe is soothing and delicious
Stayed in March 2024
Reviewed: 12 March 2024
Ana
ColombiaNothing
Everything. The room was very good with water bottles and tea everyday. Clean room was fine everyday and was very comfortable to stay. Breakfast was the best ever with variety everyday and very good service. Absolutely come back for a future stay in Tokyo. It is available three main stations nearby, two of them are 10 minutes walking but it is fine and secure and the other one is a limited subway line but will take you to the Tokyo station.
Stayed in March 2024
Reviewed: 11 March 2024
Lei
ChinaThe place is a bit far from the major train station, have to walk 15 minutes to get there with heavy luggage. a complimentary shuttle bus offering pick up and drop off would be great.
Nice and helpful reception staff. Easy check-out procedure in your room.
Stayed in March 2024
Reviewed: 10 March 2024
Seït
SwitzerlandThe room was quite small with a lack of storage units and the bed is hard for european standards.
Super location, nice breakfast and service. We could leave our baggage before and after check-in.
Stayed in March 2024
Reviewed: 10 March 2024
Riya
New ZealandExceptional customer service. Love the daily breakfast over here. This place is a hidden gem.
Stayed in December 2023
Reviewed: 9 March 2024
Nicole
AustraliaLocation isn’t great. Not much open close by on a Saturday.
Beautiful decor. Great service. Nice touches like matcha tea service and pyjamas in room. Lovely breakfast
Stayed in March 2024
Reviewed: 9 March 2024
Leo
United KingdomThere could have been a few more vegan options at breakfast :) They had a lovely laundry service, but a weirdly public way of counting the items at the front desk 😅
Beautiful, calming, relaxing - fairly central and easy access to a range of great areas, whilst being slightly out of the way itself - was so wonderful to end the chaotic days of exploration at a place with such beautiful interior design and tranquility Clearly marked vegan options at breakfast
Stayed in March 2024
Reviewed: 7 March 2024
Poublanc
FranceSmall room, however, remains acceptable and well arranged
The convenient facilities and friendly staff
Stayed in February 2024
Reviewed: 7 March 2024
Emma
AustraliaThe mattress was quite hard but everything else was perfect!
Stayed in March 2024
Reviewed: 7 March 2024
Aleksandra
United KingdomNothing, it was great.
Literally everything! It’s a lovely little hotel, super clean, with amazing, kind staff and well located.
Stayed in March 2024
Reviewed: 6 March 2024
Christopher
United StatesThe motion sensor lights for the coat storage would turn on as you went to use the bathroom. Potentially disturbing sleep for my partner.
The staff was very accommodating and attentive. The breakfast buffet was very delicious and relatively inexpensive. The room was exactly what we needed.
Stayed in March 2024
Reviewed: 6 March 2024
Hoi
AustraliaThey didn't mention much
Booked for my brother & his wife as an wedding gift. So far only good feedback has been heard.
Stayed in March 2024
Reviewed: 6 March 2024
Brian
AustraliaThe bed was super hard and the pillows were not great (based on personal preference)
Super clean, staff were friendly
Stayed in February 2024
Reviewed: 4 March 2024
Christopher
United KingdomNothing to dislike in any way
Modern room, with excellent in room facilities for the modern traveller. Secure access to lobby and lifts. Very helpful staff. Excellent breakfast on site. Walking distance to many attractions and well placed for local transportation
Stayed in March 2024
Reviewed: 1 March 2024
Jessica
United KingdomNothing!!
The style is so modern with traditional features. The room was a great size and very comfortable. The staff were so friendly and made me feel really welcome! Would highly recommend.
Stayed in March 2024
Reviewed: 1 March 2024
Melissa
United KingdomThe room was small, with the bed against the wall, with little room for luggage
Very functional, clean room
Stayed in February 2024
Reviewed: 29 February 2024
Ruth
AustraliaLoved this. It was fantastic to stay in Hotel 1899. Close by 2 train stations and near to lots of food options. Perfect for when you are staying for a longer period of time. We stayed for 6 nights and it felt like we where in a local suburb. It is a 10min walk from the train stations so be aware when carrying luggage. But we didn't mind at all.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content