This was the best hotel. The beds were so comfortable and the staff were so friendly. The rooms were very clean.

Stayed in March 2024

nothing as close to other restaurants and bars. short walk to the slope so all positive.

nice rooms and facilities like onsite bar, restaurant and onsen that was very well used after a great day on the slopes.

Stayed in March 2024

Nothing, we will be back again.

There is a lot….just so comfortable… we loved the helpful staff most of all. A building has no life without good staff and managers. Lisa especially made our stay most comfortable, but all the staff were just happy . Also we love the beds. After a full day boarding it was soo nice to have comfortable beds. But lastly it is also location!! We had powder days right at our door!!!

Stayed in March 2024

Did not understand that parking would have been free at ski area lot if told attendant staying at hotel.

Walking to ski area.

Stayed in March 2024

Going home.

The lot.

Stayed in March 2024

Staff were super friendly and helpful. Really loved the communal spa

Stayed in February 2024

Nothing. Everything was perfect.

Exceptional staff. Lisa and her team always went the extra mile to make our stay comfortable. The accessibility to the ski field, restaurants and rental hire are all just a short walk. Beautiful hot breakfast each morning. Delicious dinner if you choose to dine in. Comfortable beds. Bonus was the fabulous onsen downstairs which was very welcome after a day of skiing. Highly recommend staying here.

Stayed in February 2024

Location is great

Stayed in March 2024

Breakfast great Snow was great Room was great

Stayed in February 2024

Very comfortable property in great location with fantastic staff. Will definitely come again.

Stayed in February 2024

Our recent stay at Active Life Madarao was the absolute highlight of our snow trips this season. What truly sets Active Life Madarao apart is its warm and welcoming atmosphere. From the moment we arrived, the staff, especially the managers Lisa and Stuart, went above and beyond to ensure our comfort and enjoyment throughout our stay. When they noticed that it was getting later in the evening and we hadn’t checked in, they initiated communication and even waited for us to arrive after hours to ensure we got settled in comfortably, understanding the challenges of a 4+ hour drive with kids. As a family accustomed to the spaciousness of most U.S. accommodations, the room was HUGE and provided us with more than enough space for a family of five to unwind and relax without being on top of each other, which is RARE in Japan. Breakfast was delicious, and our kids looked forward to the pancakes each morning. There is a small bar and an activities area for the kids. Location-wise, Active Life Madarao couldn't have been more convenient. Situated just across the street from the lifts, it made our days a breeze. We definitely were able to maximize our time on the mountain, even with bringing the toddler back to the room for a break. There are plenty of food options in the area, and the staff made great recommendations. Our experience at Active Life Madarao exceeded all expectations, offering the perfect mix of comfort, convenience, and hospitality. For families seeking a comfortable snow trip in Japan, we wholeheartedly recommend Active Life Madarao as the perfect accommodation for family fun and relaxation.

Stayed in February 2024

Amazing location - great staff - awesome facilities

Stayed in February 2024

The internet

Stayed in February 2024

Hope they can fix their dryer in laundry area! A microwave option in rooms would be great.

Very warm and helpful staff, cozy feel, clean modern rooms. Simple and yummy breakfast. Restaurant onsite is great. Very kid and family friendly.

Stayed in February 2024

This is our second winter stay at Active Life, Madarao. The managers (Lisa and Stuart) and the rest of the staff were very helpful and friendly. We really liked the small onsen with outdoor view. Excellent location only a few minutes walk from the slopes and restaurants. The hotel bar and restaurant is great if you don't want to venture outside. Highly recommend!

Stayed in February 2024

Service was 5 star!

Stayed in February 2024

When Lisa wasn’t in the room

Lisa

Stayed in January 2024

The walk to the lift (3 to 5 minutes) is on a bit of a slope, but totally manageable.

I would like to express my sincerest gratitude to Lisa and Stewart for their exceptional customer service during our time at Stay Active. From the moment we arrived until the day we left, they went above and beyond to ensure our comfort and satisfaction. Their willingness to assist with the installation of tire chains and in finding a VERY convenient parking space truly exceeded our expectations. Moreover, Eric and Vanessa also contributed to making our stay exceptional through their attentive service and unwavering dedication. Despite many centimeters of powdery snowfall, Eric kept access to the hotel clear, which made getting around on foot no problem. Vanessa consistently provided us with delicious food and beverage recommendations, ensuring that we had a delightful culinary experience throughout our stay. Getting a reservation at nearby restaurants was more difficult than during the height of Covid travel restrictions in past years when most of the area restaurants were empty. That said, Vanessa made sure we got a seat at every restaurant we wanted to try in the area. The level of service we received from the hotel staff was nothing short of exceptional. They are the epitome of hospitality, and their genuine care for customers shines through in every interaction. Thank you for going above and beyond to make our stay a truly remarkable experience.

Stayed in February 2024

The managers (Lisa and Stuart) were extremely welcoming and accommodating. They went above and beyond to make us feel comfortable and help with our plans, which made it felt more like a B&B than a hotel. Active Life is in a great location close to the mountain. The room was a good size and there were plenty of communal spaces to hang out. We’d definitely stay at Active Life again for future trips to Madarao!

Stayed in February 2024

What a lovely find. The hosts Lisa and Stuart cannot do enough for all the guests. Most comfortable beds. Large spacious areas . Love the hot tub. Great food breakfast and dinners . Cool little bar. Barista coffee available. Short easy stroll to lifts .

Stayed in February 2024

All I need to say is we have already rebooked for next year. Amazing place , staff ,managers.

Stayed in February 2024

Very small things, overall was excellent The wifi cut in and out a bit No hooks for towels

Staff were amazing, so accomodating, went above and beyond. Rooms were very spacious and comfortable. Lovely linen and towels. Great common areas to relax in, really had everything you could need

Stayed in February 2024

Nothing at all

Loved our stay at Active Life. Lisa, Stuart & all the team were fantastic & very welcoming. The hotel is in a prime location with a short walk to the ski slopes & has many great restaurants closeby. The onsite restaurant has lovely meals with daily specials, so we choose to dine in most nights. There is a bar for drinks, a game's room with a pool table & table tennis plus an onsite hot spa. Breakfast was buffet style with daily specials of hot meals made to order, eg, eggs, pancakes, french toast, etc. Rooms are warm, comfy & clean . Beds were heaven. Thanks again, Lisa, for making our stay so special . We will be back & recommending Active Life Madarao to all ⛷️❄️☃️

Stayed in February 2024

Not a thing.

The location was perfect, the staff were amazing, and the Aussie managers were outstanding, bending over backwards to ensure we were comfortable. Perfect stay!

Stayed in February 2024