Nothing. The best hotel in our whole stay in Japan.

Amazing hotel to all regards. Located at the heart of Kanazawa in the Katamachi (Samourai) district, close to main avenue, area full of restaurants and at walking distance to castle, castle park, contemporary museum, and other areas of interest. Superb room design, large rooms and very pleasant bathrooms, toilets separated from shower (rare in Japan). Breakfast by far the best we had in Japan. Absolutely amazing to all regards, with spectacular attention to details. Nice and relaxing public bath. Impeccable room cleanliness. Bravo!

Stayed in March 2024

Staff was not so helpful regardless of request.

Location was good.

Stayed in April 2024

Has a hotel I think the laundry could be free. Also, the Onsen is very small and the Hotel is big, so it will be crowded if you go after 6-7pm after dinner.

24h reception, good size of the room and they leave you fresh towels at the door everyday. The room was in the eleven floor, I like to have a view and the window in the room was quite big.

Stayed in March 2024

There was somewhere to sit outside the room and the lobby was very big. Comfortable room, with a window and a view.

Stayed in April 2024

The room could’ve had a bit more storage.

Excellent stay all around.

Stayed in March 2024

Staff at the frontdesk could've told me that luggage delivery to a different prefecture will be delayed by 1 day, I thought it was same day delivery that's why I messaged in advance. But when I needed to transfer all our luggage upon check-out to Nagoya, they told me that I will only get them day after tomorrow. This information could've been given to me during my message to them weeks in advance. I also had my pocket wifi delivered to the hotel. They couldn't understand us when we asked for it at the front desk. It would help if the staff learned a bit more conversational English to also bridge the language barrier and since they will only get more foreign visitors moving forward.

The hotel is near an intersection where all the convenience stores are located across each other - 7/11, lawsons and family mart. You're spoiled rotten with the choices of convenience stores plus there's also a lawsons almost beside the hotel. There's a bus stop at the intersection and also across the hotel (but we always used the one at the intersection). The area near the intersection while a bit lively in the evening, becomes really quiet pass 11pm. Kanazawa buses also stop past 10pm that's why you'd have to take a cab from the train station if you ever stay out late from all the sightseeing. You can also walk to Kenroku-en and even Kanazawa Castle. From Konroku-en, it's also a 14min walk to Higashi Chaya District.

Stayed in February 2024

Rooms were comfortable, spacious and excellent value.

Stayed in March 2024

Suggest they add chairs or stools in the room. Reception do not speak English.

Nice room and amenities. There is a coin laundry and microwave. Delightful hot pool! Easy bus ride from station and walks to samurai houses.

Stayed in March 2024

Modern and spacious rooms. Good location close to all the tourist attractions Great value for money

Stayed in March 2024

Great value for money, large room and had a lovely view. Modern bathroom and friendly helpful staff

Stayed in March 2024

Everything! Room are the biggest we had in Japan. I loved the onsen!

Stayed in March 2024

Great public bath onsite. Good breakfast for Japan (breakfast here is generally quite different from Western breakfast). Comfy beds.

Stayed in March 2024

Nothing to complain about, just the thing that staff could improve their English just a little.

Nice location, new hotel, spotless rooms.

Stayed in March 2024

Clean, modern, beautiful views, spacious for Japan. Excellent facilities, great service

Stayed in March 2024

Nothing - all was great

Great facilities and a comfortable hotel. Very reasonable price for the experience. Loved having the onsen facilities. Small room but typical for Japan and a great view over the city.

Stayed in March 2024

Location is some distance away from Kanazawa station, but the closest bus stop is only approx 400m away. Fabric based flooring material in the bathroom area, was stained with yellow patches.

Spacious room with a large bed. Good amenities, gym with cardio machines and a weight machine. Hot public bathing space.

Stayed in March 2024

Curtains were completely see through for sunlight, so you really need a sleeping mask.

We loved the room with big windows. Staff were helpful and room was perfect. My hair flatiron broke before my arrival and you can rent one for free during your stay ! Such a nice touch. Also pretty quiet rooms. Also near old samouraï street.

Stayed in March 2024

A complimentary early check in would have been nice after a 22 hour trip from Spain...but only possible with an extra charge.

Good location and value for money. The room was nice and very clean, and the bed very comfortable.

Stayed in February 2024

There are no bad things

It has been, without doubt, the best accommodation in Japan. The staff was so helpful and kind…. Facilities are amazing, onsen and common lounge zone were really nice after a day of walking around. Would repeat again for sure

Stayed in March 2024

Laundry is a bit more expensive than a landromat (~600 yen to wash and dry) but apart from that it was a really great and comfortable stay!

- Great view of the city from the room - Comfortable bed - Spotless room and bathroom - Bathroom was modern and nice to use - Good WiFi - 30 minute walk from the station - Very short walk to lots of restaurants and bars - Very short walk to the Samurai District - Lovely onsen - Convenient baggage check

Stayed in March 2024

Great ammenities, pleasant staff, fast & reliable wifi, okay location - highly recommend it!

Stayed in March 2024

Friendly staff. Good location near main shopping areas with bus stops for the city loop buses. Clean, decent sized accommodation.

Stayed in March 2024

Convenient access to many local food locations, from stalls to restaurants. Incredibly helpful, patient, kind staff too.

Stayed in March 2024

Nothing in particular, all great

Excellent value for money. Very fresh rooms with super comfy beds. We lived on 11th floor, so the city view was amazing, too, especially at night. Close to all the main locations of our interest. I didn't use the public baths but I did visit the spa therapist for a full body Japanese massage. An outstandingly relaxing experience! Even got a bag of herbal tea as a gift. Lovely

Stayed in March 2024

May need more washing machines or suggestion to another laundromat. Had to wait it out between different tour groups.

Spacious and easy access to transport. Very near to Samurai district and a couple of bus stops from Omicho Market. Lots of food near by.

Stayed in March 2024