The hospitality and warmth from the hotel owners Rika and Gareth was amazing. Rika was extremely helpful in offering suggestions for sightseeing spots for me to explore the local area.

Stayed in May 2024

Nothing. Everything was perfect.

Spacious rooms compared to standard Japanese hotels. Loved having a couch next to the tv. Big, delicious breakfast every morning. Gareth and Rika, the owners, couldn’t have been nicer and more accommodating. Was thankful for the shuttle up to the lifts every morning, even though it’s a short walk.

Stayed in February 2024

Beautiful rooms, outstanding service and ideal location close to the slopes

Stayed in February 2024

There was nothing to speak of.

Rika and Gareth made us feel very welcome. The breakfast was outstanding and provided us with the fuel to hit the slopes during the day. The Accomodation is modern and roomy by Japanese standards. The location is a short walk to the Kitanomine gondola (we are snowboarders and prefer to walk as part of our warm-up). Alternatively, you can catch a lift if you want! Rika is Furano born and speaks excellent English. She and her husband were also happy to teach us some Japanese and share/explain local customs.

Stayed in February 2024

Breakfast was terrific. Shuttle to the ski resort a very nice touch. Hosts were super helpful and kind. Rooms excellent - cozy, comfy beds, soundproofed. Beautiful views.

Stayed in January 2024

Walls are thin. Hosts would do well to remind guests to speak softly during nighttime hours.

Great service by the hosts, Garrett and Rika.

Stayed in January 2024

The house was simple but well-designed, with modern and comfortable rooms. We found the tatami room very comfortable too. In the evenings we enjoyed drinks at their homely dining room. The hosts, Rika and Gareth, were extremely warm and friendly. It was like staying with friends. They served us two very delicious Japanese breakfasts when we requested for them.

Stayed in December 2023

Nothing

Owners Rika and Garrett are very hospitable and very helpful. The apartment is very new and clean. Breakfasts were varied and sumptuous.

Stayed in December 2023

The place does not have an elevator, if you staying upstair will need some effort in carrying your luggage up the floor but the owner is very kind to help us out.

The place is new and clean. The room is also very big for 4 persons stay. The owner is very friendly and they do provide bicycle renting which I didn't get to experience it this time.

Stayed in October 2023

-

Awesome, friendly and helpful hosts, superb breakfast prepared by Rika, very homely vibes to the house and it has everything. Offers biking tours in the summer if you like (ask the host)

Stayed in October 2023

Very clean Very friendly. They serve the best breakfast.

Stayed in October 2023

Nothing, my stay was perfect.

Rika was incredibly hospitable, she recommended restaurants and places around that we could visit and even provided us with an area map. The rooms were well furnished with quality materials and there was ample space to move around. The breakfast was cooked by Rika using locally sourced ingredients. They were beautifully platted and was very delicious. The location is near a lawson convenience store, makes it easy to get necessities. Would stay here if I am back in Furano again. If you happen to visit during the right season, it will be very beautiful as the place is surrounded by sunflowers.

Stayed in August 2023

No

This apartment is so new and clean, the room is spacious and very comfortable! You need to take off your shoes before you go inside hotel! There is sunflower surrounding the hotel which is amazing! The breakfast is highlight! They may ask when will you Wake Up tomorrow and prepare the Breakfast for you. The staff cook when you are ready but not prepare in advance which is appreciated! I may choose the hotel again when I come back to furano definitely! And the location is the centre of furano which is very convenient.

Stayed in August 2023

Rika and Gareth were so hospitable and helpful. The room is comfortable and clean, can't wait to come back

Stayed in September 2023

There was nothing I didn't like, just 2 little things you should be aware of when staying at Air Furano: 1. The stairs to 2F are quite steep with short areas to step on. 2. Bring your own jinbei (甚平), there is none provided by the hotel.

Forget all the 4-star or 5-star hotels, when it comes to hospitality, attention to details and exceptional service, Air Furano is in the top league. It starts with the welcome, which is not only a drink, but a pleasant talk with Rika, who runs the facility. And she helps you with everything, whether it's tips on events in the area, hints to places to explore, or shopping tips. If you are into cycling, her husband will help you organizing that. All in all exceptional, including the self-made breakfast! I definitely want to come again!

Stayed in August 2023

None.

Breakfast was declicious. The owners (a young couple) were nice and helpful.

Stayed in July 2023

Breakfast is great.

Stayed in July 2023

We were woken up by the sound of the snow clearing at 4.30am! Gareth had a talk with the workers and this shouldn’t happen again.

Rika and Gareth looked after our group well and made our stay most enjoyable. One member of our group had a health issue and they supported us as we worked together to make it better for everyone. The breakfast was great - Rika is a wonderful cook - although we did only have it for two days of the seven days of our stay. Gareth was instrumental in helping make local restaurant bookings and maxi taxi rides as required and this worked really well for our group. Would definitely recommend this accommodation and would also stay in future, if we can find a vacancy!!

Stayed in January 2024

Feedback to owner that the bathroom needs some hooks for clothing. The room is not well soundproofed. Could hear other guests talking downstairs.

Friendliness and helpfulness of staff.

Stayed in July 2023

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in July 2023