Beautiful, quiet spot in Gora. Nice indoor/outdoor onsen baths that you reserve for just your group. Tattoo- and kid-friendly.

Stayed in September 2021

Good hot spring. Comfy bed.

Stayed in August 2021

The hotel accepts guest with dogs. The dog in the room next to us was barking past 11 pm. Also, the guests in that room were smoking in their room (no smoking room), which was very unpleasant.

The private baths were nice, although they do need some maintenance. The wood is starting to fall apart. Maybe termites.

Stayed in June 2021

We have no complaints, other than that it is a bit remote and required hiking uphill to get to.

The onsen were very nice and relaxing. The staff were very friendly and accommodating when we couldn’t stay around for the breakfast we paid for the next day. Provided yukata for the onsen and getting to sleep on tatami floor mat futons made for a great authentic experience.

Stayed in May 2024

It was a little awkward to find, but not too bad

The baths were great, everything was clean and tidy and the food was incredible! Definitely the best way to start a holiday in Japan

Stayed in April 2024

We loved being able to book the private onsen - such a nice way to start the day or wind down.

Stayed in March 2024

The Ryokan is not the easiest place to get to being in a small town in the mountains, but once there it was enjoyable. Make sure to check in ASAP so you can reserve your onsen time. We wanted the indoor/outdoor one, but it was already booked out.

A really nice Ryokan find for our group. The outdoor Onsen was fantastic, and we enjoyed our time in it. The paid dinner was what I expect from a Ryokan and was nice enough.

Stayed in January 2024

The place is a good place but, It was not ready to handle such a group like us. we were 10 people and they put us in a room that was divided into 2 sections with one bathroom with no shower in it. the second section has the tea table which we ended up removing it from the room and put it in the corridor because we wanted to spread the mattresses to sleep all 10 of us. they should have given us 2 rooms or not accepting us as 10 people. it was very small for 10 people. The second thing is that the place should provide taxi services from the station to the place. we waited for a taxi at the station for over 30 minutes then, we hicked with our luggage to the place. it is not far but it is on a hill so it was not easy to handle.

The hot spring was alright, and the dinner was served pretty well. lots of courses f traditional japanese food. we liked it.

Stayed in December 2023

It was our very first time staying at a ryokan and experiencing an onsen. The staff at Ajisai were absolutely wonderful and went above and beyond to accommodate our every need (special menu, laundry service, onsen schedule requests, etc.) and made our stay exceptional! The facilities were very clean and well-maintained. We had both the dinner and breakfast service - both were beautifully prepared and very delicious. We also loved the location as it is very close to other popular attractions - Hakone Open Air Museum & Hakone Ropeway. Thank you Ruby, Nagi and the rest of the Ajisai staff!! We had a wonderful time and hope to visit again soon!!

Stayed in December 2023

Family friendly ryokan. Clean and comfortable & nice onsen facilities.

Stayed in November 2023

We had a great stay here! The room was lovely and the futons were very comfortable to sleep on. We included breakfast and dinner and all of the food was prepared so beautifully. The staff were very kind, and the onsens were fantastic. We would definitely stay again!

Stayed in November 2023

The staff were lovely and friendly, our family felt very welcome.

Stayed in November 2023

The hotel is a bit further from the station than you would expect, and you have to carry your luggage over a steep slope to reach there (if you don't take a taxi). But nevertheless, the overall experience was really good!

The staff was very nice, we did check-in quite late and they went ahead and booked one bath time slot for us!

Stayed in October 2023

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Amazing onsen, really nice staff and beautiful location.

Stayed in October 2023

Nothing

We liked all, the dinner and the breakfast, the private onsens that could be booked. Thank you!

Stayed in October 2023

Small ryokan - 6 rooms with 4 onsens. Our family had one hour of private onsen at night and the next morning. Yummy food! Super relaxing to recharge. They also helped to reserve taxi for us.

Stayed in August 2023

Nothing!!

First, a note about the other reviews: Don’t stay here if you’re bound to your car at home and can’t walk a bit to get here. (If you have a disability this is a legit concern, but some of the other reviews are from people who seem to like complaining. They also obviously didn’t know about Japan’s amazing luggage delivery service, which makes all of this easier.) This place is heaven in Hakone. The staff are some of the nicest people I’ve encountered on a trip, so I’m really not sure how it’s possible other people are saying they were rude. The staff helped us with a ton of stuff and their English is amazing. The breakfast was phenomenal. While the dinner is expensive, we felt it was worth it. The onsen are perfect, the people who are complaining about the lack of view are probably beholden to what they saw on YouTube about seeing Mount Fuji from everywhere they go, which isn’t the case. We loved the privacy of the onsen, it’s an outdoor oasis and it’s perfect. Everything was spotless. The rooms are comfortable. They even have Netflix! I can’t recommend this place enough!

Stayed in October 2023

The room was great. I liked how they gave us yukatas. I was only expecting the private onsen in the evening, so it was a nice surprise that they let us book a private session in the morning too. Overall, it was a great stay and the breakfast that we booked in the morning was delicious too.

Stayed in October 2023

Location was not conducive to actually getting there and they didn’t have food unless you booked way in advance.

Love the facilities—especially the onsen.

Stayed in June 2023

Didn't know we had to book taxi well in advance to get to/from the ryokan. The uphill walk from Gora station was rough.

Food was amazing, private booking for onsen was amazing!

Stayed in August 2023

Unexplainably high cost, making it essentially a bad value for money deal. The room felt old and was humid. No shower in the room. Lack of flexibility to ad hoc requests, although to be fair everything that had been agreed upfront was dully fulfilled.

Staff was extremely helpful and polite. Good quality of breakfast and onsen facilities. Spacy room. There was a parking lot available. The location is ok by car, but a bit isolated without one.

Stayed in September 2023

Location is great but hard to access by foot. Take a cab!

Everything

Stayed in August 2023

Beautiful place. With beautiful breakfast , Japanese. They adapted to our three kids that are not accustomed to eat fish for breakfast and they received beautiful western breakfast with the best toast ever. We had unforgettable time as family

Stayed in August 2023

It was a little bit far from the center, however you could easily reach it by walking 10/15m, however there was no sidewalk and it was a little bit dark, but nothing too dangerous. We were 6 people, however just 5 futons fitted in the room comfortably. The water in the onsen was too hot, however I understand that it was summer and very humid outside.

The onsen was very good, both the inside and the outside one. It was very easy to book the onsen, we did it at the time of the check in. We had private toilet. We had a fridge. The room seem very traditional Japanese. There were not many gests. There was the option of reting card games.

Stayed in July 2023