Staff were very friendly and helpful. Breakfast and dinner buffets had lots of choices and were very tasty.

Stayed in May 2024

Did not like the bed.

We liked staff and also breakfast was amazing. View from the window was so amazing. Location is amazing as well.

Stayed in April 2024

We were asked what time we wanted to eat breakfast, but when we showed up for breakfast at that time the next morning, we had to stand in a queue for 20mins before we were allowed to go and eat breakfast. It was very inconvenient as I get nauseous in the morning if I don't eat.

Our room had a stunning view over the lake! We were even able to watch the fireworks from our window! Beds were comfortable and overall the stay was good for the price.

Stayed in February 2024

the public bath was quite dirty

good style, the other public bath is amazing

Stayed in January 2024

Great view of Akan Lank from our room window.

Stayed in October 2023

The staff manning the front door could have been a bit more friendly, but the front desk staff was sincere and helpful.

The breakfast assortment and general quality were excellent, just that the restaurant was a bit crowded.

Stayed in September 2023

We could only access a private onsen by catching the shuttle bus to another hotel.

Beautiful view of the lake from our room. Well located near the tour boat terminal. Huge bed, spacious room, even a microwave oven. We only booked breakfast and there were not many choices to eat dinner outside the hotel, but the nearby soba/ramen restaurant was excellent. Plenty of convenience stores nearby. Good breakfast.

Stayed in October 2023

The hotel shows a little it’s age, but no big deal. You also need to take a shuttle for your car since there is no parking at the hotel, but the brought the car to the parking for us.

Near the Lake. Personnel offered a room change immediately after we pointed out a problem with the AC unit. Possibility to go to a nice onsen but it is outside the hotel and you need to take a shuttle. Good breakfast.

Stayed in October 2023

Confusing name for non-Japanese tourists as the front of hotel is HANA YUUKA - the last 2 words of the long resort name and we were looking for Akan No Mori.

No parking on site but there is valent parking. The particular attendant during our stay is very friendly and helpful.

Stayed in September 2023

The bathroom, as noted by other reviewers, is a bit cramped and dated looking. I can see that some people would find the onsen also a bit dated. I actually quite liked it but then we were in the area mainly to hike rather than use the baths.

I’m really not sure why this hotel has such a bad review score. We stayed in a Japanese room overlooking the lake which was massive and had a beautiful view in the mornings. Parking was immediately outside the hotel and was free, although you had to hand your key to the valets (you get a receipt). It’s a very good location. The breakfast is astonishing. Japanese hotel breakfast buffets are often pretty impressive but this one was in a different league. You do have to be up early to enjoy it though. There are three sittings and the last one is at eight! There are a few niggles (detailed below) but overall I really enjoyed staying here

Stayed in September 2023

Room sitting area good but bathroom was very small and hard to maneuver. Air conditioner right over bed and if not used was very warm in room.

Location good walking distance to everything and on the lake

Stayed in September 2023

Bathroom outdated, and small.

The excellent breakfast, located very conveniently to the Lake Akan cruise, and numerous sights like Kamuy Lumina. Tsuruga hotels has several proper in Akanko, and I think this one offers the best value. They will shuttle you to their other hotels that are known for their more luxurious onsens. This hotel has an equally great view from its lake view rooms as the other properties, but is much more reasonable in price. The rooms are laid out in a more quaint Japanese style.

Stayed in September 2023

Nothing to complain about. Perhaps a bit pricey but all Onsen hotels are.

Fantastic breakfast service. Located in a very nice town though a bit touristy. A nice footbath was available just across from the hotel.

Stayed in September 2023

The Onsen was very old.

Paid for the Great View and location to lake. The service at breakfast and checking out

Stayed in August 2023

Resort hotel at the bottom of Lake Akan. Amazing views from the bedroom. Good onsen and good coffee shop/souvenir shop attached to the lobby.

Stayed in August 2023

Aircon a bit of stale smell

Breakfast

Stayed in August 2023

N/A

Super good Location and all small touches are very cute.

Stayed in August 2023

We had to park the car in a public car park about 1 km away

Onsen was good

Stayed in July 2023

The staff were not personable - it seemed like they were just doing their job and did not make us feel particularly welcome . I did not really enjoy the food .

Location

Stayed in July 2023

Onsen in this building was OK but not so nice. While you can get access to other hotels belonging to the same owner in the town, you need to walk or take shuttle to get to them. (Of course, they show these much nicer Onsen that belong to other buildings, which I thought was somewhat misleading. - We never really bother to try Onsen in other buildings...)

It was a really good location, and breakfast was really nice. Building was well maintained although it seems to be bit old. We also had a really nice view of lake from our room.

Stayed in June 2023

The hotel was situated right on the lake, the position could hardly be better. Had a valet parking service that was appreciated. The room was huge and not just by Japanese standards. The breakfast was amazing. Worth staying at the hotel just for this. The onsen more than made up for the rather small bathroom. In fact, as we used the onsen, we didn't actually use the bath or shower.

Stayed in July 2023

No free carpark available for guests. But the hotel provides free shuttle svc to/fro the carpark. Carpark costs ¥500 per day.

Location is superb with Lake Akan, lake cruise and sovenir stores right at the doorstep. Hotel breakfast jas a good spread. Dinner at Bar de Pan, located within the hotel is good too.

Stayed in June 2023

Needs a bit of updating in main public areas.

Breakfast was a little strange mixture of dishes. Probably could use more breakfast type options as was a bit limited however it was all very good. Onsen was excellent. The room was very nice and amazing views.

Stayed in June 2023

Good breakfast!! Comfortable beddings and there’s an onsen in the hotel.

Stayed in June 2023