The accommodation is rather dated and the rooms could do with modernizing and freshening up. However, the rooms did contain all the facilities that we needed during our stay.

Our stay included dinner and breakfast and the meals were fantastic and exceeded our expectations. The Onsen at the property was also a bonus.

Stayed in April 2024

No pressure in the shower

Hotel Osen accept tattoo

Stayed in February 2024

Nothing really. Booking.com booking system. I thought I was paying one price but turned out double. Made it expensive but that doesn't take anything away from the hotel.

Great Staff. Great experience in the hotel from coming on and leaving the shoes at the front door where slipper awaited, to the food, the Onsen, and just the whole vibe. Bus stop back to get everywhere was right outside the hotel. Provided Japanese robes for wearing around hotel, to food, and to the spa etc. Hosts were very accommodating. We arrived in the snow season, and they provided a lift in their 7-seat car to the nearest cultural village on the day we arrived and the following day. Booked breakfast and evening meal. Both were really great experiences of fresh cooked food, comprising of about 7 different small courses.

Stayed in January 2024

Great staff and traditional Japanese atmosphere, the breakfast and dinner were traditional Japanese style with a wonderful spread of foods. The host was extremely friendly and helpful in getting me to the Shirakawa-go village and explaining the area. Also, even though I was late to check in, they still had dinner prepared for me. There is also an onsen you can use, and the views are amazing from this place. The Kotatsu in my room was so beautiful and addictive you didn't want to leave.

Stayed in February 2024

We came by bus, though we had planned our trip by rent-a-car (long story). While bus service is reliable, you are stuck with the existing schedule which left us at a couple of site for a bot too long. If you have a car, no worries, the location is great.

The room and facilities were very nice in the Japanese style, futons with quilts for sleeping. Best of all was the heating table with skirts and low chairs. Get your legs underneath that and stay awhile! We had a meal plan, breakfast and dinner. The menu was fixed, no choices, but the food, also Japanese, was varied and excellent. The Onsen was also very nice, clean, hot, just what you needed after a day of sightseeing in the snow.

Stayed in December 2023

Breakfast is simple and nice. Hotel staff very proactive in email me to help dinner reservations. Thank you for the kind assistance.

Stayed in November 2023

Nil

Traditional Japanese breakfast instead of an international breakfast. We are lucky to have a good view directly see Mount Fuji.

Stayed in October 2023

Very convenient location and our host put on an amazing tradition Japanese breakfast.

Stayed in October 2023

Our pre-stay inquiry was very slow. After waited 5 days and sending in same questions, first in English, then in google translated Japanese, still no reply. Only after we inquired about cancellation, then the response came. The response are very detailed, though.

Nostalgic and good room size. Separate dining on the same floor. Very traditional set up. It’s just us that we have knee issues, making getting up from Japanese seats challenging. If there’s a small table with normal height chair like another Ryokan we stayed with, would have been perfect. The lady who served us throughout the stay was helpful and friendly. When we were trying to locate the hotel after alighting the bus, she came out to receive us. By the way, the buses to and from Shirakawa-go stops right in front of the hotel.

Stayed in October 2023

The food was delicious, the staff are professional and polite. The rooms are comfortable and spacious. The onsen is very nice aswell

Stayed in March 2023

the futons were too hard for me and the tub/ shower was a bit difficult for the elderly

the hostess was so helpful. she volunteered to drive us to town because we found we were short of yen

Stayed in March 2023

The room was OK, but the Mats under the table were quote stained

The staff were very helpful with my car booking. The hotel is very dated

Stayed in March 2024

I hope that the hotel can consider offering dinner options for its guests. The nearest restaurant that opens at night is considerably distant and walking there could be challenging due to inadequate lighting. Providing an on-site dinner service would not only enhance the convenience for guests but also contribute to an even more enjoyable and secure stay.

The location lived up to its description, offering a tranquil and serene atmosphere surrounded by breathtaking scenery. The opportunity to unwind amidst such beautiful landscapes truly made our stay memorable.

Stayed in January 2024

It was the most beautiful Japanese experience during my first week in Japan. The food was very tasty each and every time. The room was so quiet and warm, we slept very well. The view on the mountains was breathtaking. I loved the onsen experience. In the first day we saw the Gasho house museum just across the road from the hotel, and on the second day took the bus, which stops just outside the hotel, to Shirakawa-go. It was perfect experience.

Stayed in December 2023

Was disappointed. we stayed on the 2nd level and there's no lift....

Stayed in November 2023

Nothing we didn’t like

Love the place and the huge dinner and breakfast! It was a veritable feast. The futon beds were very comfortable too. We enjoyed the onsen very much. In addition, we had our own private toilet and bathroom. Would highly recommend this place.

Stayed in November 2023

Cold and unwelcoming. Needs refurb. No atmosphere. Beds uncomfortable. Linen old. Reception like an underfunded doctors waiting room.

Easy parking, good food, Onsen.

Stayed in November 2023

We had a fantastic stay! The location was perfect, the staff was friendly and helpful, and the breakfast with dinner was very delicious. Our room was cozy and clean. Check-in and check-out were easy. Highly recommended!

Stayed in October 2023

-

Very convenient location to stay in the Gokayama area. The ryokan staff are friendly and welcoming. Dinner and breakfast are highly recommended to choose when making reservations. The food served is local and very tasty.

Stayed in May 2023

quiet, traditional and very nice hosts. the breakfast was so tasty and unique, and the rooms and onsen build well.

Stayed in May 2023

If you are looking for a genuine Japanese experience, there is nothing not to like.

Dinner & breakfast were included with our Japanese-style room and both were excellent. The couple who run the ryokan were friendly & helpful. Great location to be able to access the Gassho villages of Ainokura and Suganuma without a car - the local bus stop is directly outside the ryokan. It is also opposite the oldest Gassho house (300 years); it is open to the public and you can climb up to the 5th floor.

Stayed in April 2023

Nothing.

The traditional atmosphere, the super kind heartedly made generous and delicious food, the freshly cut magnolia and cherry blossom deco, the quiet onsen, the tea and tea set, the generous facilities provided, and everything else.

Stayed in April 2023

Good location and base to explore Gokyama.... but expensive for what it is. People smoking in the corridors.

The traditional Japanese breakfast was superb.

Stayed in January 2023

wonderful tradition Japanese inn. the staff were very hospitable & the onsen was very relaxing. fantastic location in between the three Gassho-zukuri villages. inn is located directly at a bus stop. the dinner and breakfast food was particularly incredible

Stayed in December 2022