Nothing, I would stay here again.

The front desk staff were friendly and kind. A young lady helped me with retrieving my wallet with my passport after leaving it on the bus, prior to check-in.

Stayed in January 2024

Receptionists are very nice. Room is confortable and quite

Stayed in January 2024

No transport to the hotel, was unable to get to the hotel, staff wouldn't help with taxi or shuttle when it was snowing but still charged full price. We stayed at a different hotel that were more helpful

Nothing, staff didnt help us.

Stayed in February 2024

Nothing

Very close to new chitose airport. Rooms are spacious & clean. Delicious restaurants on site. There is 24 hour convenient store in the hotel. Noted coin operated Laundry right opposite the lobby. Plenty of complimentary parkings around the hotel.

Stayed in November 2023

As advertised on booking.com there was to be a shuttle service to the airport but I was informed that they didn't have one on arrival

We just stayed overnight.... good size rooms

Stayed in January 2024

The pillow is way too soft, not comfortable to sleep on.

There are lots of good shops and restaurants around it so you will not feel bored there

Stayed in December 2023

room is hot & stuffy . windows cant be open at all for ventilation.

Very Stuffy Room. floor dusty

Stayed in December 2023

NIL

All up was very good, good customer service and great location.

Stayed in December 2023

Booked as an in-between Hokkaido and our morning flight back to the States via Tokyo. I wrongly assumed that a hotel 9 minutes away from CTS had a shuttle; my guess is that at some point after the pandemic this was eliminated, as older reviews mention it. Upon our arrival at the hotel via taxi, we asked for help booking a cab the next day for our early flight. The gentlemen checking us in simply pointed to a sign mentioning a cab shortage in the area and handed us a train schedule and mentioning a taxi app we could use. We were disappointed at the lack of options and unwillingness to assist beyond that. Booking anything the night before was not possible without being priced at $100 USD, I guess due to demand. The train station is a seven minute walk, so if we were unable to secure a cab in the morning, our only option was to walk in the dark to a train station on an icy sidewalk at 6 in the morning with all our luggage. The earliest train leaves at 6:21, so if you want to arrive any earlier this is a bit of a risk. Ultimately we were able to secure a cab via the app (with some difficulty and language barrier trying to find our driver), but it added stress and uncertainty that morning that we were trying to avoid by staying near the hotel. Would not recommend.

The room was decently sized and we ate at a restaurant on the first floor.

Stayed in December 2023

Every thing specialty the breakfast

Stayed in December 2023

Nil

Large room, friendly staff, great amenities, quiet heater and nice shower

Stayed in December 2023

None.

Big room and clean. The location is great near Aeon , Kfc ,and many restaurants. Family mart in hotel.

Stayed in December 2023

Staff barely spoke English, family room does not provide bed, towel nor breakfast for children - what kind of family room is that? Pillows were horrible, folded it into quarter and it was still flat as a sheet. My child said it was like sleeping on nothing.

Good breakfast, free parking

Stayed in December 2023

There was a power shutdown from 1am to 4am. No Aircon n lights etc. But no discount was given since we had to bear with the inconvenience

Near airport

Stayed in October 2023

I worry about the towels are clean. The hotel towel’s system is working or not.

Room is nice.

Stayed in October 2023

Aged renovations

Great location. Free parking.

Stayed in September 2023

No shuttle bus service anymore.

Perfect location near shopping mall & restaurant. Very very clean room.

Stayed in August 2023

This hotel delivered the upscale facilities and staff I desired when arranging this travel exceeded my expectations. The location was close to everything, especially the airport.

Stayed in August 2023

None

Good for bed and breakfast

Stayed in July 2023

Spacious, bright, large bathroom

Stayed in February 2023

1. Sound proof very bad. Can hear footsteps, flushing toilet and others . 2. Facilities are old. Everything is manual.

1. Clean 2. Good location 3. staff helpful

Stayed in May 2023

Too few options fir vegetarians. You could have labels in English indicating the ingredients and/or whether suitable for vegetarians and vegans.

There could be more options for vegetarians.

Stayed in April 2023

Staff would not assist with booking a taxi to the airport the evening before check out and we were told to come back in the morning to book the taxi. When we tried to book again in the morning we were told it could not be done taxi was not available at 6am. We were sent to the train station with ALOT of luggage in heavy snow. Taxi pulled over and assisted as we walked to the train station. Potential to miss flights would have cost upwards of $5000.00 all the staff needed to do was advise the correct information to us and we could have made other arrangements.

Staff would not assist with booking a taxi to the airport the evening before check out and we were told to come back in the morning to book the taxi. When we tried to book again in the morning we were told it could not be done taxi was not available at 6am. We were sent to the train station with ALOT of luggage in heavy snow. Taxi pulled over and assisted as we walked to the train station. Potential to miss flights would have cost upwards of $5000.00 all the staff needed to do was advise the correct information to us and we could have made other arrangements.

Stayed in February 2023

Shuttle and room were easily obtained and comfortable.

Stayed in February 2023