389-0102 Nagano, Karuizawa, Karuizawa 1178-1135 , Japan
#35 of 38 hotels in Karuizawa
Guests' ChoiceBased on 298 hotel reviews
6.9Cleanliness
7.3
Comfort
7.3
Location
8.0
Facilities
7.0
Staff
7.8
Value for money
7.0
Free WiFi
7.5
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End of dialog contentReviewed: 21 May 2024
Vissaruote
ThailandRoom too small for traveler no space for 2 luggage room 158
Location is ok
Stayed in May 2024
Reviewed: 21 May 2024
Wan
JapanSpace - of course, it would have been better if the room had more space. But we got used to the toilet being as it is, a Japanese toilet. We are grateful for the amenities given.
Check in went well and information from the hotel about nearby eating places went well. Location is good - easy to spot from the train station. Room is clean.
Stayed in May 2024
Reviewed: 21 May 2024
Sheung
Hong KongThe AC was a bit strange, for the temperature.
Location was spot on! Staff were super friendly and helpful!
Stayed in May 2024
Reviewed: 18 May 2024
Yin
Hong KongWelcome drink should be served all day
Nearly station
Stayed in May 2024
Reviewed: 9 May 2024
Mabel
SingaporeThe elevator smells of smoke, and the toilet has a mild stench too. The TV volume is too soft/limited.
Location - near station and secluded at a corner. The bed was SO comfortable we love it.
Stayed in May 2024
Reviewed: 8 April 2024
Michelle
Hong KongLocation was close to Prince resort, ski slopes and to the bullet train station.
Stayed in February 2024
Reviewed: 29 March 2024
Tadashi
United StatesThough we paid for the "new wing", we were expecting rooms that were a bit nicer. Everything seemed "old" and the tub was chipped, the faucet fixtures worn and old.
The location of the hotel was very conveniently located from the train station.
Stayed in March 2024
Reviewed: 25 March 2024
Kwok
TaiwanThe mattress is too soft
Stayed in March 2024
Reviewed: 24 March 2024
Chi
Hong KongFast away convenience store, around 10 minute by walk
Breakfast is good. Location is good, near train station
Stayed in February 2024
Reviewed: 20 March 2024
Ma
Philippinessize of the room, there's not enough space for luggage
courteous staff, accessibility of location (near train and bus stations, close to shopping mall and ski resort)
Stayed in February 2024
Reviewed: 6 March 2024
Hau
Hong Kongthe breakfast is not many food choice the grandma staff need to improve the service, always tidy the food/dishes, I still choose the food right now, cannot feel comfort And the price is expensive as the choice with environment.
nearby the station, will stay there next time
Stayed in February 2024
Reviewed: 26 February 2024
Marco
United KingdomThe breakfast room is quite small for the size of the hotel, and i had to wait a while holding my tray until a kind family let me sit with them for the meal.
location is very good, next to the main train station and close to the sking facilities. I was lucky enough to find a single room so close to a holiday weekend, but it was a smoking room and i don;t smoke. Not a big problem, but a bit of a shame. Staff were very nice and welcoming.
Stayed in February 2024
Reviewed: 13 February 2024
Khairul
SingaporeJanitor trolleys blocking the already narrow hallways. Also, the shower knob seems more suited for DJs (it always reverts back to closed mode when I want to access a small stream of water).
Right opposite the Outlet plaza. Convenient for shopping.
Stayed in February 2024
Reviewed: 12 February 2024
Chi
TaiwanThe light in bathroom is a bit too dark.
Location is perfect, near train station, outlet, and bike rental as well as car rental.
Stayed in February 2024
Reviewed: 11 February 2024
Chi-shiou
TaiwanVery small room for a twin room. Wallpapers were falling off
Close to the station, comfortable bed
Stayed in February 2024
Reviewed: 23 January 2024
Grace
AustraliaRoom too small
Close to train station
Stayed in December 2023
Reviewed: 11 January 2024
Ondo
JapanIt was as expected. It is a discount hotel.
Location was close to the station.
Stayed in January 2024
Reviewed: 7 January 2024
Enor
Hong Konglocation convenience close to the station
Stayed in December 2023
Reviewed: 1 January 2024
Jeannie
SingaporeThe place is a bit run down
Very convenient, just next to train station. Friendly staff, help us to store luggage before and after check-in/out
Stayed in December 2023
Reviewed: 29 December 2023
Man
Hong KongThe bathrooms smell bad and we didn't really like the way the tap works.
It's located close to the Karuizawa station. They have a system for keeping our luggage at reception before the official hotel check in time which was quite user friendly and efficient.
Stayed in December 2023
Reviewed: 29 December 2023
Herman
SingaporeAll good, but its really expensive for APA hotel chain, maybe because its peak season. Price 2 times more expensive compare to niko kanazawa 😳
Location are best, just beside the station
Stayed in December 2023
Reviewed: 28 December 2023
Alexander
MalaysiaThe hotel is too strict and force to upgrade to double room when they see 2 person where the room i book is sufficient for 2 person to stay in a single room. Do not have any convenience store nearby the hotel. Only 1 restaurant nearby is open at night and dinner is either dine in hotel or walk to that BBQ restaurant. Suggest to have a convenience store for the traveler to purchase foods too instead of existing 2 drinking vending machine.
The room is large and comfortable .
Stayed in December 2023
Reviewed: 24 December 2023
Jacky
SingaporeNone
Short 5 mins walk from Karuizawa main station. Room was small but definitely more spacious than the one I stay in Tokyo
Stayed in December 2023
Reviewed: 23 December 2023
Ines
Macaoi won’t say it’s small but a bit compact
location is excellent, staff is helpful and friendly!
Stayed in December 2023
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