110-0015 Tokyo-to, Taito-ku Higashi Ueno 2-18-7, Japan
#668 of 1,364 hotels in Tokyo
Guests' ChoiceBased on 936 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
8.7
Facilities
8.4
Staff
8.1
Value for money
8.0
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 May 2024
Tsz
CanadaLocation is exceptional, staff are nice and room is very comfortable
Stayed in April 2024
Reviewed: 2 May 2024
Chung
AustraliaCould be a bit cleaner, dusty bookshelf in the room. Room was small but functional
Value for money - has a shared hot bath on too floor. Breakfast included
Stayed in April 2024
Reviewed: 1 May 2024
Jutaluck
NetherlandsNothing
Perfect locate just a few minute turn right to subway entrance elevator down with carry on suitcases to JR station up above, turn left across street to Ameyoko, Station, Ueno Park love these days of stay onsen 15th floor complete the day with relaxing
Stayed in April 2024
Reviewed: 29 April 2024
Ferry
IndonesiaNothing
Not breakfast
Stayed in April 2024
Reviewed: 27 April 2024
David
United StatesHard to go wrong with APA hotels in general. Clean, good location and friendly staff.
Stayed in April 2024
Reviewed: 27 April 2024
Palichamon
ThailandMy aunt has problem with self-check in, so she tried to let me talk with staff via phone. but seems like he cannot explain or didnt want to talk to me or my aunt.
Good quality of product. Toiletries such as shampoo can handle my damage hair even I didn't carry any hair oil to set mine. Give us a lot of towels to change every day.
Stayed in April 2024
Reviewed: 26 April 2024
Polina
NetherlandsThe room was very small, which is quite typical, but I can't overlook it. They don't provide a second blanket, and we barely fit under one - sleeping was uncomfortable. Very few options on the breakfast.
Very clean and comfortable. Lots of instructions provided. The staff is ready to help with any problem (except for the blanket, see below), they provided an adapter for the socket. We didn't use the spa. The room is quiet, the bed is comfortable. The location is very convenient - not far from Ueno station.
Stayed in April 2024
Reviewed: 26 April 2024
Mingchin
SingaporeThe cleanness of the room still needs to improve, quite dusty
The staff are efficient, the first room I enter smells musty, I call the staff and they change the room for me immediately, so far I like their service
Stayed in April 2024
Reviewed: 23 April 2024
Marta
SpainThe breakfast, it did not have any fruits
The hotel was located in a great place to explore the city.
Stayed in April 2024
Reviewed: 22 April 2024
Desy
IndonesiaThe room too small for 2 of us..so is the bathroom..we can't open our luggage in the same time..the staff need to improve english language..
The location near ueno station.. a good price..we can send our luggages to hotel in osaka from APA..
Stayed in April 2024
Reviewed: 20 April 2024
Jen-han
TaiwanThe water in the shower room is too weak. That fact urged me to go to the public Onsen for a decent shower.
All the things are good except for the shower experience in the room.
Stayed in March 2024
Reviewed: 18 April 2024
Jakkapan
ThailandToo small room
Good location
Stayed in March 2024
Reviewed: 18 April 2024
Sally
AustraliaA bit hard to find initially and a little confusing as there are a number of APA hotels in the area. However once we worked it out, it is an excellent location.
Although room was small, it was very well set out and comfortable, had everything we needed. Very clean and room was quiet.
Stayed in April 2024
Reviewed: 17 April 2024
Suppathorn
Thailandroom space
a bit more space and a bit less expensive would be much appreciate
Stayed in April 2024
Reviewed: 16 April 2024
Wojciech
PolandSmall room typical for budget places
Great location close to Ueno Station and access to the all transport means. Clean room.
Stayed in April 2024
Reviewed: 16 April 2024
Philip
United KingdomThe room was small (by Western standards) but I was prepared for that & it wasn’t a problem for my purposes.
The on-site Onsen facility was really useful.
Stayed in March 2024
Reviewed: 11 April 2024
Nicholas
United StatesThe AC needed cleaning. It smelled moldy when I turned it on, and I saw black dots in the vents (maybe mold) and I let the machine run for 20 minutes until the smell went away.
All APAs are consistent so you know what to expect when you go to different APAs. Clean beds, good laundry service, friendly staff, and Onsen on site
Stayed in April 2024
Reviewed: 8 April 2024
Surangkanang
ThailandRoom is so small and a bit dusty all over the place.
Location is good. Staffs are nice and helpful.
Stayed in April 2024
Reviewed: 8 April 2024
Daniel
AustraliaRoom was tiny, but that was to be expected. Did not like the check-in system. It was cumbersome and took longer than needed to type in all the passport details. It would be faster to have a regular keyboard instead of the slow touchscreen. Public bath had a mildew/mold smell on one of the days.
Great central location and close to Ueno train station. Good value for money. Public bath was nice.
Stayed in March 2024
Reviewed: 8 April 2024
Sherralin
SingaporeThe rooms are small and compact, but it makes up for it through thoughtful design. I did not have any issue with opening my luggage, or hanging my clothes, or using the fridge/kettle. Location is also good.
Stayed in March 2024
Reviewed: 5 April 2024
Nathaporn
United Arab EmiratesQuite small room but also understandable, its Japan
Great location
Stayed in April 2024
Reviewed: 5 April 2024
Felix
IndonesiaFor us it is quiteter than the APA Osaka Umeda Ekimae, its smaller, but the room also smaller
Stayed in April 2024
Reviewed: 4 April 2024
Alister
New ZealandRoom sizes are small, but comfortable for 1 person.
Convenient and very cheap with a great location. Facilities are good, particularly the roof top onsen. Located close to markets, trains and restaurants.
Stayed in January 2024
Reviewed: 4 April 2024
Le
CanadaCheck in is complicate. The staff already check our reservation and passport, I do not understand why we have have To do a self check in using a machine.
Location of the hotel is very good
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content