This is an extremely large hotel, with very large and crowded buffets for breakfast and dinner. It is very well managed, but definitely not relaxing at meal-time. I was told there was no hotel bus to and from the station, so we took taxis. As we left I saw a schedule for the shuttle.

The multi-story lobby, halls, elevators, and all the building facilities are lovely. There are three excellent baths, including a roof-top rotenburo, and the art distributed throughout the corridors is gorgeous. We found the ruins of the many hotels that closed in recent decades fascinating--very unusual town atmosphere.

Stayed in March 2024

Food

Stayed in March 2024

Perhaps if there was a more detailed set of directions to the Asaya Hotel. That being said, it could have been my human error that confused me when looking at directions. Perhaps a list of shuttle times from the closest available train station would be helpful as well. With that said, I have no complaints.

Our stay at Asaya went above my expectations. It was located in a quiet area of Nikko. Upon arrival, the staff was friendly and welcoming. They even spoke English which was very helpful since we did not speak Japanese. Our room was beautiful with a great view over the river where sometimes we saw monkeys. The beds were extremely comfortable and the onsen was heavenly! The meals (breakfast and dinner) were buffet style. It was nice seeing all of the other visitors in their attire provided by Asaya. The food was delicious and they offered cuisine from different regions - Japanese, Chinese, Western, etc. The Inn and hotel/customer service culture is very different from the United States and the staff at Asaya really made us feel welcome. If you are a foreigner like myself don't let that hold you back from staying at Asaya. Overall we were very pleased with our stay and hope to return on our next trip to Japan!

Stayed in December 2023

N/A

Polite member of staff. Delicious food and fantastic onsens. We choose to spend two night at Asaya during our Christmas holiday weekend and it was perfect. Relaxed atmosphere, this area of Nikko isn’t very touristy with was great for us.

Stayed in December 2023

Location and lack of in room baths

Aesthetically fantastic especially during this festive season. Dinner & breakfast buffet spread were nothing short of amazing!

Stayed in December 2023

The buffet breakfast and dinner were excellent Onsen is great Room clean Overall satisfying experience

Stayed in November 2023

Although it was a beautiful location, it does take some time to get to Nikko for sight seeing. It was at times a little difficult to communicate with the reception staff. Their knowledge of English was very limited but its expected given we were so far into the country.

Hotel was lovely, rooms were spacious and very comfortable. The private onsen was wonderful! After a long day walking around, it was fabulous to soak in the onsen and relax. The dinner buffet was amazing! We were surprised as to amount and variety of food there was for dinner. Breakfast was not quite as great as dinner but it was still lots of food for us. Staff in general were very polite and tried to help as much as they could.

Stayed in November 2023

Both the dinner and the breakfast buffet were excellent, with a large variety of dishes being served, and always getting refilled. Smiling staff clearing away empty plates, and letting everyone know when the kitchen will be closing so that you don't miss anything. Multiple onsens on site, with both indoor and outdoor baths available. Everything was very clean. Staff went above and beyond when the wife forgot her phone charger in the room. Mailing it on to our next hotel in Osaka for us, we can't thank you enough.

Stayed in November 2023

The hotsprings, especially the beautiful rooftop one. And the wonderful evening and morning buffets. Food choices and amazing!

Stayed in November 2023

The restaurant and bar were closed, sometimes without warning. On two occasions we would have liked to eat and / or have a drink, but this was not possible.

Breakfast was very good; no problem with the location. A queue builds up when diners pay rather than handing a voucher.

Stayed in November 2023

This is really just a tiny nitpic and not really an issue. As we are from Canada, and this might be more because of a difference where we are coming from, but it is really hot under the blanket provided. We turned on the AC but we were still sweating when we woke up. But the room itself was cool. We can easily adjust this so this is not a real issue.

Staff was amazing. They really helped accomodate us even though we couldn't speak Japanese. They helped send our luggage And helped with bus reservation to the station. The room was very nice with a mountain and river view. We took the traditional Japanese room with futons, so we aren't expecting any extremely comfortable western beds. But it was still comfortable (however, this is more on the firm side). The bath in the room was great. I believe the water comes from the springs, but if it isn't, it was still very nice. The washroom had a mountain view as well. They gave guests an option to wear a kimono/yukata as part of the hotel experience, which is a nice touch. There is a good amount of food selection for the dinner and breakfast buffet, which is great for most people. One of us had shellfish allergies, which is why we chose this Ryokan. However, for those with severe allergies, you may need to discuss with staff as the food could cross-contaminate. There are a lot of amenities that we didn't get to try so we can't speak on it. The gift shop was nice and the hotel sells some of their baked goods there, which were great if you like red bean sweets. All in all, it was a great stay and would recommend to stay for more than one night to get a chance to use all the amenities.

Stayed in November 2023

Premium lounge was not opened all the time. Drink choices limited

Private onsen Parking Beds very comfortable

Stayed in October 2023

None

Great Japanese buffet spread for breakfast and dinner!

Stayed in October 2023

It is a little far from the nearest station so we ended up getting a cab. The rooms were great and clean but a little dated in style.

Great hotel with 3 different hotspring pools on the rooftop and an indoor one in the lower ground floor. The dinner buffet was excellent and had everything you could ever dream of.

Stayed in October 2023

The TV on the wall is too close to the bed. We arrived at the resort a little bit late and some food was cold. The bakery and the desert were very tasty.

The hot spring on the roof top provides excellent view. Room is clean and the bed is very comfy. Staff is polite and very helpful.

Stayed in October 2023

You need to drive here or use trains or buses and somehow get luggage across the bridge,

An authentic ryokan set about 30 minutes from downtown Nikko. The food is fantastic although set in a large dining hall buffet style. Fresh sushi,crab and various meat and noodle offerings. The Olsen part was authentic. Most everyone walks around in Japanese robes . Close to river nice walking.

Stayed in October 2023

Great place to stay if you are visiting Nikko. We had a great Ryokan experience.

Stayed in August 2023

Loved Onsen. Lots of food to choose from The bed was very comfortable

Stayed in August 2023

The public bath at basement is just average. During dinner time, crowd of people and need to queue for quite some time.

Lots of choices for breakfast and dinner. Staff are nice and friendly. Spacious room. Roof top outdoor onsen is fabulous with lie down and standing onsen.

Stayed in August 2023

Dinner was soo gooddd and also breakfast was very good

Stayed in July 2023

Beautiful room and very helpful staff.

Stayed in June 2023

Nothing

Everything from the cleanliness of the room and the entire facility. Staff members are so courteous and well trained. The best part, next to their onsen is the dinner and breakfast buffet. They have EVERYTHING and all of them are top quality food and ingredients. The hotel is located across from the Kinugawa Roapway, so we took a quick visit the next morning.

Stayed in July 2023

This review has been hidden because it doesn't meet our guidelines.

No tattoos allowed in public baths

Best massage and impressive buffet Location, baths, massage and food

Stayed in June 2023