They could have explained that the water service is delivered by an empty plastic bottle in the room filled by a machine in the hall. Many guests (including me) had trouble dispensing the water, so better explanation of how would have been good (hold full palm about 3 inches in front of the sensor button). Also they explained at the front desk that the massage was done in your room which was incorrect (thankfully). There is a special massage centre set up with special massage tables and partitioned for privacy. Most of the guests were older Japanese women and men.

The meal experience was truly amazing and also somewhat unusual. It was in a huge ballroom with hundreds of guests served buffet style. Guests are encouraged to wear the uniforms (pajama type tops and trousers) so the scene was like a socialist banquet. The quality of the food was truly exceptional, however. The best thing about the hotel was the massage service which was one of the best massages I have ever had (from Morita-san). The view from my room overlooking the ocean was fabulous. The outdoor onsen overlooking the see was even better (in the other wing).

Stayed in April 2024

We thought it a bit strange that people wore pjs and slippers to the restaurant. We were disappointed that there wasn’t an onsen for visitors preferring to wear swimsuits. The beds and pillows were also a bit hard for us.

We loved the ocean view from our very spacious room. We also enjoyed the variety of foods at breakfast and dinner; and the shuttle bus service from the station!

Stayed in April 2024

The building is too old. Room windows are too small

Location, shuttle bus service

Stayed in April 2024

The dinner is a Japanese course ,but wasn’t able to eat it all.Some menus were first time in my taste but there’s tempuras which I did like most.

The hotel lobby was painted white that looks clean & neat and the smell was really good …like a fragrance of a flower that really attracted my attention.I paid ¥1,000 for the parking fee but it’s ok.parking was very near to the hotel. The breakfast was served with healthy foods( Japanese )good for the people who have high chloresterol and avoiding fattyfoods.I like the fried fish they served and the umeboshi & vegetable salad.You can also bring a free coffee ☕️ in your room.There’s a free paper cups w/ a cover to prevent fr.spilling,sugar& creamer readied in the front of the restaurant. Fr.my room ,I can view the beach & the beautiful sunrise.The space of the room was very large nor the bed.The floor that I’m staying is very quiet ,you can’t hear any noise outside.The amenities are great ,shampoos,conditioner,body soap ,face milk lotion are fr. POLA brand.There’s a bottle for free water in my room but you have to fill it by going to a certain room ( same floor)where the Refill Water was installed.Got water twice for my children cup noodles& drinking water. I experienced to bath in their 7 onsen.There are complete in amenities too.It was fun . I recommend this place ,if you really want to enjoy your travel .Better to get a plan w/ Breakfast& Dinner coz there’s no convenient store nor restaurant outside the hotel.But if you really want to save you can bring snacks or cup noodles.

Stayed in February 2024

Very huge

I like the ambience

Stayed in January 2024

Stay in the Horizon wing best Ocean wing needs serious renovations

Stayed in December 2023

The only thing that can be improved is the hygiene of the room. I found a few hair on the tatami, and the floor is generally clean but not as clean as I expected.

The hotel sits on the side of the hill and fully utilize the advantages of the terrain which makes it a unique place for fun and relaxing. Its onsen also are very good. I did not get a chance to taste their food but it's only 15 minutes walk to downtown where you can find many restaurants. The hotel also provide shuttle bus to metro station.

Stayed in December 2023

Hotel design felt a bit dated.

The onsen on the 15th floor of the Horizon building is quite something! Great views. The buffet dinner and breakfast were also good.

Stayed in November 2023

I was staying in the Horizon Wing. It was impossible to regulate the room temperature, because of a general climate control system in this hotel, and it was terribly hot at night. I could not sleep well because of that. Also, because the hotel itself is quite spacious, prepare to walk a lot inside. I`ve got a bit tired because of that.

The view from the room window was just fabulous! That is mostly why it is worth stying in this hotel for me. We had a very pleasant walk down to the roof garden. The hotel was renovated recently, and the room furnish and design were new and neat.

Stayed in November 2023

The buffet was not so good, too many dishes not so good quality.

The views! Amazing ocean views from the room, restaurant and onsen.

Stayed in November 2023

The view was spectacular.

Stayed in October 2023

Dinner underwhelming. Hotel is dated, but staff was great.

Room was ver tiny and overall hotel was very dated. Would have like a better dinner experience than a buffet. The breakfast buffet was quite good though and overall better than dinner.

Stayed in October 2023

No

Nice sea view.

Stayed in October 2023

Very old building

Beautiful sea view

Stayed in September 2023

- The room’s small and old. Remodeling is required. - We booked a sea-view room at higher rate. However, we got a side sea-view room at 3rd floor, which was damp with a worn, puddle veranda

The outdoor onsen and the breakfast restaurant is pretty good.

Stayed in August 2023

Should more clear

Hot spring is very nice.

Stayed in August 2023

Onsen is wonderful.

Stayed in August 2023

The hotel was very old and in dire need of remodeling. The rooms were small and dark with low ceilings. The bathroom was extremely small. It felt like we were in a cabin on a cruise ship

The buffet dinner & breakfast was very good with many selections

Stayed in July 2023

The trash can wasn’t cleaned when checked in, during the check-in hour, no staff at the reception pickup up the phone for inquiries.

Shuttle bus provided, the room is with the sea view, close to all the tourist spots, there is a tourist bus stop right in front of the hotel.

Stayed in July 2023

Too crowded for breakfast and dinner buffet

Stayed in July 2023

No convenient store and restaurant next to the hotel.

Hotel serves good Japanese & Western dinner. Nice seaview at onsen. Hotel provides shuttle bus to the train station.

Stayed in June 2023

The hotel room is too small for 4 pax.

the hot spring is very good and nice. the dinner is delicious and most of the staff is very nice

Stayed in May 2023

you can’t set the temperature of the AC. it’s set to L (low) or Medium(M). So it’s super hot at night time when they blow hot air out of the AC.

Stayed in April 2023

The hotel is far from the nearest train station and it's not reachable by walking, but there are shuttle buses to transfer the guests to the hotel. Parking space for car cost 1000 yen per night for hotel guest. Although the staff at the restaurant were nice, the staff at the hotel reception was cold (or maybe I was unlucky that a not so friendly one attended to me). Guests may be could be given choices for dinner (e.g. options of fish or other types of meat or vegan. It was French cuisine and we were served half-done lamb, which my mum didn't take it that well).

The hotel rooms are spacious and comfortable, with splendid sea view from the room. Our rooms were half board, the staff in the restaurant during dinner time were attentive and professional. There are two public onsen places available for guest, I like the one at the basement (for female) as the outdoor view is wonderful.

Stayed in April 2023