The western style beds had very hard mattresses.

The room was splendid - really spacious, exceptionally clean and well-appointed with wonderful big windows/lots of natural light. Staff were excellent. Breakfast was very generous and traditional. They offer free happy hour every night with a great selection of drinks in the lovely lobby/lounge area. The onsen options were stunningly designed and just gorgeous, as are the hotel grounds. The have private family onsens which was a great option as our teenage daughters were not keen on the female public bathing. You get a fabulous view of Mt Yufuin and if you like walking, the walk into town is delightful and not too far. The town has many great places to eat/shops. I wish we had stayed more than one night!

Stayed in April 2024

Only thing I minded was the location; it is quite far away from Yufuin Station, so you either have to get a taxi or drive here.

The hotel's amenities was great, and staff was super helpful in helping me with my luggage request. The food option for breakfast and the kaiseki dinner was very good and offered a wide variety for guests to try.

Stayed in April 2024

To go to our room, we had to climb some stone steps. Wasn’t ideal for my senior mother.

Nice private outdoor onsen

Stayed in April 2024

No option for king-size bed. Only double beds available

Main onsen, private onsen. Large room with heated carpet. Happy drinks hours

Stayed in March 2024

we wait family bath for a long time,because caN not reserve first~

Stayed in April 2024

Onsen facility can be better maintained

Modern Japanese style hotel surrounded by nature

Stayed in March 2024

Food was alright, not bad but nothing to shout out about. Rooms couldn't seem to lock from outside with the keys- but it is generally very safe.

The Ryokan is beautiful everywhere. Loved the private onsen and the space in our room. Food was served in a private room at the dining area. Parking was easy, staff helped us with the luggage all the way. Best to drive there.

Stayed in February 2024

Poor signs for driving there

Nice onsen, beautiful and spacious room, clean.

Stayed in January 2024

The location was a bit inconvenient as you need to call a taxi to get places if you don't have a car. If you wanted a late-night snack, you were out of luck. Sometimes it was hard to make a reservation with the taxi company in advance as they weren't sure the number of drivers there would be. We only needed a taxi twice and at off-peak times so luckily it was alright but had it been a longer trip, that would've worried me. Also, for check-in, the reception staff didn't seem to know if you're a foreign resident in Japan and provide a Japanese address then there is no need to check the customer's resident card. I was a bit disappointed that they insisted on doing it anyway and made a copy. For reference, they did not do this when I visited a hotel in Fukuoka right after this one.

The food was amazing. They stuffed you like a turkey. Onsen was relaxing. Rooms were big and they kept them warm. I liked that they had a private onsen you could go to and wait instead of dealing with the hassle of making reservations.

Stayed in November 2023

My room was a bit too modern.

Great interior modern design

Stayed in January 2024

beautiful space and onsen

Stayed in December 2023

Nil

Exceptional service and attention to details. Room was big and clean and Baien has 2 family baths in addition to the public baths. Meals provided were very good and you can choose from 3 dining timing. Provides good amenities of good quality. Free drinks at lobby at allocated time.

Stayed in December 2023

Nothing. It was the highlight of our holiday in Japan as we immersed ourselves in the onsen experience.

Exceptional attention to customer service providing the utmost in comfort, delicious breakfasts and stunning onsen in serene surroundings. The staff went above and beyond in attending to our needs as the only Western guests during our stay. We appreciated the location away from the busy town but a short walk from Kirin Lake. The traditional Japanese breakfasts and the stunning rooms added to a wonderous stay.

Stayed in December 2023

The location may be a bit inconvenient from the main shopping strip. We did our sight seeing before checking into the onsen. No bath in the room and private family bath need to take turn and there is no booking.

Beautiful Ryokan with big and comfortable rooms. Staff are friendly and onsen meals are delicious. We are allocated our own private room for meals. I will stay here again if I come to Yufuine.

Stayed in December 2023

facility is a bit old

good service & happy hour

Stayed in December 2023

Showering facility in public bath was outdoors so it was very cold

Great breakfast and dinner spread. Rooms were spacious and clean. Free drinks bar. Outdoors onsen. Staff was kind to help me.

Stayed in November 2023

The bus stop is about 1.5km from the property, so taking taxi is a better option, though taxis are limited so best to book them early on with the hotel.

Loved everything about this place, from the onsen, the scenery around the resort, the facilities. The dinner and breakfast were absolutely unforgettable. I highly recommend Baien for an experience of a lifetime. Staff were very friendly.

Stayed in November 2023

nothing

breakfast

Stayed in October 2023

I don't mind if the hotel is a bit far away from the station, but I was very surprised and disappointed that they don't offer a shuttle bus.

I like the hotel's style. The dinner offerings and the onsens are delightful experiences. Additionally, we took great pleasure in the Self drink bar. It provides a nice setting for relaxation and enjoyment.

Stayed in October 2023

Everything is great. Perfect for family vacation.

Stayed in October 2023

No.

The staff were very kind and helped us carry all our luggage to our rooms at check-in. Another staff member politely escorted us into the room and explained every detail. The room is quiet, and you can hear the birds at night. The daily Japanese breakfast is also rich, high quality and very delicious. The hot springs are very comfortable and clean, and the environment is pleasant.

Stayed in July 2023

Great service from Pakthor from the front counter and Uchiyama at meal service . Thank you both for the great service

Stayed in September 2023

There should be hotel transfer arrangements given that it is a 20 mins walk (5 mins drive) to yufuin station. The walk is fine if you're not carrying luggage but you definitely need a car when carrying luggage out if you're traveling w old folks or young children. Since it's a small town, taxis may not be readily available at certain timings and we had to leave the hotel really early to accommodate the timing of the taxi's availability. The front desk also forgot to relay our instructions to change breakfast time on the last day and so the kitchen hadn't prepared the traditional breakfast on that day. Thankfully they were able to put together a western style breakfast (with yogurt, omelette, salad, bread, bacon) quickly.

The rooms are spacious and comfortable. Meals were sumptuous and well executed, kudos to the chef. We were so full from breakfast and dinner that we skipped lunch. There was also one staff who was exceedingly polite when he served our meals for the first few days. Unfortunately we did not get his name and he wasn't assigned to our room on the third day. Private onsens are outdoor and great too. There may be a line sometimes but we never had to wait too long to get in.

Stayed in September 2023

nil

service, staff attitude

Stayed in September 2023