160-0021 Tokyo-to, 1-29-1 Kabukicho, Shinjuku, Japan
#55 of 1,381 hotels in Tokyo
Guests' ChoiceBased on 75 hotel reviews
9.3Cleanliness
9.6
Comfort
9.7
Location
9.4
Facilities
9.4
Staff
9.5
Value for money
8.4
Free WiFi
8.9
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Showing 1 – 25
Reviewed: 11 May 2024
Randall
Costa RicaTake two elevators could be uncomfortable.
View was amazing!!!
Stayed in May 2024
Reviewed: 1 May 2024
Redmond
United StatesGreat experience
Stayed in April 2024
Reviewed: 18 April 2024
Cemal
TurkeyLocation
Stayed in April 2024
Reviewed: 5 April 2024
Maria
United StatesNone
It was clean and modern. The staff is very friendly and helpful. Rooms are very spacious. Location is perfect.
Stayed in April 2024
Reviewed: 30 March 2024
Kay
United StatesFrench restaurant was over rated and too expensive.
Stayed in March 2024
Reviewed: 22 March 2024
Carolyn
AustraliaThe friendly informative helpful staff Nothing was too much trouble Very clean spotless hotel Perfect
Stayed in March 2024
Reviewed: 18 March 2024
Aleksandra
PolandWas perfect
Service, location, interiors - all great
Stayed in March 2024
Reviewed: 12 March 2024
Mill
ThailandLocation has to walk pass kabukicho which somehow at night not quite friendly for baby to walk around.
Breakfast was great, very clean room
Stayed in March 2024
Reviewed: 8 March 2024
Florian
United StatesNo pool
Beautiful room, very polite staff
Stayed in March 2024
Reviewed: 4 March 2024
Tallulah
FranceNothing
We booked a room for the view and it did not disappoint, we felt like we were floating in the sky from the 40th floor ! The facilities, amenities and staff were outstanding, what you would except from this type of hotel. Don't miss the breakfast from the 45th floor, truly something to behold. The location in the heart of Shinjuku is also great.
Stayed in March 2024
Reviewed: 21 February 2024
Dakota507
United States-- the breakfast buffet, served inside Hotel Groove which is in the same building, is decent yet we would not book a stay with breakfast again (however, breakfast is also available as a room service option which we did not experience) NOT hotel related comments: -- we learned that Shinjuku is not really our favorite neighborhood since, in our opinion, it's more grungy, home to the 'red light district' and doesn't really offer fine dining or high quality restaurant options -- Shinjuku was also the only neighborhood we ever saw trash on the street whereas all other parts of Tokyo we visited were incredibly clean
-- the views from the room are spectacular -- the staff is very kind and helpful -- the hotel's laundry service is incredible -- there is a shuttle to/from either airport in Tokyo right next to the entrance of the hotel -- the hotel is in close walking distance to Shinjuku Station -- the hotel is located in the center of Shinjuku which is a very busy neighborhood with an active nightlife
Stayed in February 2024
Reviewed: 14 February 2024
Jamal
United Arab EmiratesEverything was good
Clean and Staff very friendly
Stayed in February 2024
Reviewed: 11 February 2024
Mariia
RussiaA bit cold when it’s windy outside (we had a room on the 47th floor).
Excellent view, location!
Stayed in January 2024
Reviewed: 29 January 2024
Simone
SwitzerlandSlight noise from the railway 40+ floors below (insulation could have been a bit better)
Amazing and professional staff. Very clean. Great atmosphere and decor
Stayed in January 2024
Reviewed: 13 January 2024
Nick
AustraliaExceptional views, spacious and immaculate. Excellent service. Good location 5 min walk from Shinjuku station. Great cocktails on level 45.
Stayed in January 2024
Reviewed: 21 December 2023
Peiying
SingaporeThe lighting at bathroom mirror can be improved. Only one lift servicing the hotel.
The view was amazing. Service was great.
Stayed in November 2023
Reviewed: 22 November 2023
Robert
United StatesWonderful hotel. New. Beautiful design. Amazing views. First-class service.
Stayed in November 2023
Reviewed: 11 November 2023
Santhakumar
United KingdomNothing, it was great!
Unbelievable views, excellent price for the room and service
Stayed in October 2023
Reviewed: 11 November 2023
Mandy
AustraliaThe property was in a very grubby area .there was only one lift to the lobby floor which you always had to wait for.
Beautiful room and staff
Stayed in November 2023
Reviewed: 5 November 2023
Lai
Hong Kongbreakfast no Japanese choice
friendly staff. good facilities
Stayed in November 2023
Reviewed: 5 November 2023
Lai
Hong Kongfriendly n helpful staff
Stayed in October 2023
Reviewed: 30 October 2023
Andreas
SwedenIt’s a bit of a hassle to get to your room via two different elevators, because they have their reception on floor 18. But at the same time it made the whole thing feel more secure. Some of the staff had poor english skills.
The view was fantastic. Everything was exactly as advertised in their pictures of the room, which was a relief. Very friendly and professional staff.
Stayed in October 2023
Reviewed: 28 October 2023
Payam
NetherlandsThe price of limited breakfast
Location, view, staff
Stayed in October 2023
Reviewed: 28 October 2023
Gigi
United StatesOur only complaint is about the staff/security directing traffic in/out of hotel. It’s rather strange that after turning RIGHT to arrive at the hotel entrance, our driver was asked to make a u turn to make a LEFT turn into the driveway before he could drop us off. What is the point in all that fuss when he could have dropped us off the first time? Next day I was out and took a taxi back. Again we were directed this time to go all the way down to the garage. Why I couldn’t get off at the entrance as I was already there, I don’t understand but it’s just absurd. So much redundancy!!!
Location was great, Close to Shinjuku station which is a major station, making traveling to different neighborhoods convenient. Hotel is clean and hi tech. Staff is courteous and helpful.
Stayed in October 2023
Showing 1 – 25
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