Best service. I can’t think of anything bad at all.

Very good location! Very comfortable. Have everything you need. The two bathrooms were great. The manger was very helpful. Assist me with getting theater tickets and baggage delivery services.

Stayed in May 2024

Nothing

Everything! Amazing, traditional, fabulous location

Stayed in April 2024

Hotwater at bath tub took a while to start but the bath design is beautiful!

Traditional modern cozy house with warm floor! Beds are comfortable. Cooking utensils are all provided! Hospitality is great! Walking distance to Ninenzaka and Sannenzaka! Close to convenient stores. Friendly neighbor who gave us sweets! Everthing was great!

Stayed in April 2024

Nothing!

Aesthetics were on point, very comfortable, clean and modern inside with heated floors and everything you need. Perfect for photos, and also an unique option for accommodation in Kyoto as it felt very different from staying at a standard business hotel.

Stayed in March 2024

Everything!

Stayed in April 2024

The futons in the second room were a bit thin and painful for us (to be fair we had been hiking for the 3 days prior!). The host kindly and promptly organized an extra futon each for added comfort!

Beautiful apartment/townhouse. Great bathtub. Excellent location close to some big sights. Easy access to taxis and buses and convenience stores. Well equipped kitchen - we just did basic things for breakfast. Nespresso machine was very welcome! Fantastic communication from the hosts via the Booking.com platform and WhatsApp. Really loved staying here and would definitely recommend to others! Great for families or groups of friends.

Stayed in March 2024

bath towels provided can be bigger

conveniently located near gion, walking distance to many attraction with a supermarket nearby. bathtub is nice and deep!

Stayed in January 2024

Nothing. It was perfect!

The villa looked just as beautiful as it did in the photos. We loved the heated floors, close proximity to combini stores and various attractions, the quiet neighborhood the villa was located in, and the complimentary tea and sake provided. It was about a 5-10 min walk away from Sannenzaka path and a 15-20 min walk away from Nishiki market. There were lots of nice restaurants and cafes nearby as well. The hosts were really responsive and helpful. We really appreciated the hosts for helping us reserve taxis for our departure. I highly recommend this place!

Stayed in January 2024

no

every things

Stayed in February 2024

I just must point out that the stair are quite strep so not suitable for anyone with any mobility concerns.

Immaculate and special place. Loved the bath!

Stayed in December 2023

Excellent facilities - great location and friendly & helpful staff

Stayed in December 2023

None

Great location 4 min walk to Ninenzaka, clean and modern facilities inside a traditional building, even provided washing machine, great option for long stay. Host was very kind and helped us arranged for luggage transfer to next hotel. Would stay again next time in Kyoto!

Stayed in November 2023

Nothing.

This was exceptional accommodation and a wonderful stay. We were met by the manager who gave us detailed information about the property; in addition there were clear written instructions regarding the various appliances. Of particular interest to us were the washing machine/dryer, the water heater and the room heater controllers. Each worked beautifully and with the space, 2 bathrooms and underfloor heating throughout, we had every facility we could have wanted. The home is furnished beautifully and the beds and bedding were first class. The daily service provided at Ben Ten is also wonderful - every day the bathrooms were cleaned, our towels were replaced and rubbish was removed. In addition, the location of the property is amazing - in the heart of old Kyoto/ Higashiyama and just a few blocks from Gion; a 2 minute walk to a great bus route; and within 5 minutes walk of 3 convenience stores and a supermarket!!! To end our stay, the manager arranged for a taxi for us and came to help us with instructions to the taxi driver. This is impressive accommodation with great service and we unreservedly recommend it.

Stayed in November 2023

Location, proximity to good restaurants and shops, excellent host.

Stayed in November 2023

It was all good.

My first time staying in a traditional Japanese house. The house has all modern facilities like wifi, heated floors, cooking facilities and washing machine. Great location to go around everywhere. Near supermarkets that were 24 hours and Lawson’s and 7-11. The bus stop is so near. There were 2 tatami rooms and 1 modern bed room. The kids loved it as it was a first experience for them to stay in a traditional house. There is cleaning services daily to make the house is tidy. There were 6 of us and there were sufficient rooms for us.

Stayed in October 2023

Nothing.

Big enough to accommodate 5 adults. Very thoughtful amenities, kitchenette, location. Mr Takase was very helpful and excellent.

Stayed in October 2023

If there could be blinds for the windows, so we wont be waken up by bright light early in the morning.

Great location, and private and quiet. New, clean, fully furnished, including washing/drying machine, most importantly 2 showers and 2 toilets. Owner/manager Takase met us on check in and check out. Very prompt respond to messages. He is very nice and helpful

Stayed in October 2023

We were travelling as husband/wife and two adult children. The layout was perfect with a bathroom on both floors. We had two bedrooms upstairs and one downstairs. The kitchen and living area were small but with everything we needed. The location was great and it was a perfect opportunity to live like a local.

Stayed in August 2023

The manager Takase is the nicest and most helpful person. He made our stay more than perfect!!!

Stayed in September 2023

Slightly difficult to get luggage upstairs and not much space in bedroom 2.

Great attention to detail, with instructions and modern facilities. Superb location and very helpful manager. Comfortable and great bathrooms.

Stayed in August 2023

excellent property in all aspects and the person we dealt with during our stay was even better.

Stayed in August 2023

Can't think of anything.

It really is quite a special place - has been renovated beautifully and everything thought of. Comfortable, practical and clever use of the small footprint.

Stayed in July 2023

Nothing. Everything was perfect.

They met us at the property and helped us in. They also accepted our luggage that was shipped from 2 different locations. Superb service.

Stayed in August 2023

Cleaners were scheduled to come at 11am every day, however there were a couple times where we would arrive back at the property around 12:30am and they would still be cleaning. However, this was a very minor inconvenience.

The location of the property was unbeatable. We could walk to practically everywhere we wanted to visit, whcih included some of the most impressive tourist destinations in Kyoto. There was also plently of restaurants and shops nearby, such as Nishiki Market which was only a 15 minute walk away.

Stayed in July 2023