If you're staying as a group of friends or relatives, the shower/outdoor bath layout can make it a little difficult to get clean without being on full display. There is clear glass between the shower and the bath 😅

The staff was super nice and every little part of the hotel was so unique and beautiful. I stayed here with a group of friends and we all walked away wishing with could have stayed longer.

Stayed in May 2024

Everything was taken care of. All inclusive. Very relaxing and private.

Stayed in May 2024

The only thing I think could be improved is having some snacks available after 10. We are night owls so often stay up later. All the lounges shut away their drinks and snacks just before 10, so when I came out at 9:50 to grab a last drink and biscuit from the Bessho Sasa lounge, I couldnt. I then wandered around the hotel searching for a place to get a soft drink, but there was only a late night noodle bar type thing which wasn't what I was after since I just wanted a drink and something sweet.

Everything. We liked everything about our stay. The in room onsen was brilliant, the garden on the grounds and the taster experiences were more than we expected. The food was lovely and the staff were beyond helpful. We really really enjoyed our stay and are desperate to come back to Japan to stay here again.

Stayed in May 2024

That I had to leave.

Everything was amazing. Kaiseki dinner, breakfast, entertainment, and staff were top notch.

Stayed in May 2024

We had a delightful stay here everything from the food, atmosphere, and the garden were delightful! The staff were all very friendly and attentive with assisting us with our needs. Would definitely stay again!

Stayed in April 2024

The check in process was quite long and a little overwhelming with the full tour of the facilities and all the activities we could do. It would have been nicer to head up to our room first to freshen up, then have the breakdown of all the activities etc.

The location was stunning! We had a private onsen on our balcony which overlooked Mt Fuji and was breathtaking. The staff were so accomodating and the food was exceptional! We absolutely loved it here and can't wait to come back.

Stayed in May 2024

It wasn’t particularly close to the stations, but the free shuttle bus made this hardly a problem at all.

The whole property was absolutely lovely! The gardens were beautiful and the room was stunning, spacious and comfortable. The private onsen with the view of Fuji was absolutely magical and the included lounges and dinner in our room was amazing.

Stayed in April 2024

We had a later dinner at 7p that didn’t finish until 810p which felt rushed since we also wanted to watch the taiko drum show

I enjoyed the dinner and breakfast meals and all the amenities included with the room. Access to a bar and wine lounge with unlimited drinks and small snacks such as ice cream, crackers, and other finger foods. The tea room was also great to enjoy the Japanese confection and blended match in front of a scenic view. The evening events included the taiko drum show, bingo, and a live piano performance with included drink of the night.

Stayed in April 2024

Only complaint was that the the bedroom area (ie. bed/mattress) seemed dusty. To clarify all surfaces were nice and clean but everytime you sit on the bed a lot of visible dust came into the air. Could not tell if specifically from the mattress or blanket.

Wonderful stay at Bessho Sasa, was able to experience traditional washoku dining for dinner and endless buffet for breakfast! Definitely worth the price, in suite onsen was phenomenal with views of Mt Fuji. By staying at Sasa instead of the general hotel you have access to private wine tasting bar and 2 lounges (exclusive to Sasa patrons only). So glad we decided to stay 2 nights, the entire hotel area is huge with lots to do, traditional Japanese tea and sweets at the river, garden walk, foot bath, public onsens etc. Many restaurants on site for options also including traditional taiko (drum) performance every night. You will not feel like you missed out if you never left the hotel vicinity as its so expansive.Will definitely return if we are ever in the area!

Stayed in April 2024

Nothing!

Exceptional staff who were so helpful. The gardens were beautiful and enjoyed strolling through them with Sakura still in full bloom! The dinner in the room was fabulous. To end the perfect day a relax in the private Onsen was wonderful. Picturesque view of Mt Fuji in the morning was perfect.

Stayed in April 2024

Toilet had a weird smell (no freshener inside either), hard to maintain a constant cool temperature in the room (AC kept turning off after a few hours), pillows was not comfortable for us, there was construction in the floor below us which we didn’t know until we arrived. Overall price was a lot at almost £600 a night. Not sure it was worth that cost in the end, maybe £400 tops

Amazing view from our room which you could “mostly” see Fuji from inside the private onset, staff were amazing and very attentive, room was large and spacious, food service was high quality and adaptable to our needs, garden and general amenities on site was very good

Stayed in April 2024

Getting to Bessho Sasa and Kaneyamaen can be a bit of a challenge if you don't do your homework in advance. If you have an IC card (either physical card or one on your mobile device) you should be fine. The JR Pass does not work for the private train line that takes you from Otsuki Station to Mt. Fuji Station or Kawaguchiko Station; you'll need to purchase a separate ticket if you only have the JR Pass. In any event, it is totally worth it to spend the additional 400 yen to hop on the limited express train between Otsuki and Mt. Fuji/Kawaguchiko as it is a big time saver not having to stop at all the stations along the way (of which there are surprisingly many).

This property has exquisite views of Mt. Fuji (when the weather cooperates); viewed best in the morning, in our experience. Thoroughly enjoyed viewing Fuji from our room and private onsen on the balcony. The water temperature takes a little getting used to, but if it's too hot they can adjust the temperature down for each individual private onsen. The nightly kaiseki (traditional multi-course dinner) allowed us to explore foods that I thought I would never try. Beautifully manicured gardens and koi ponds. Everyone enjoys the kimono rental that comes complimentary with your stay. The complimentary shuttle to and from the Mt. Fuji or Kawaguchiko train stations is a big plus; easy to call and let them know you've arrived, and a very short wait. Taiko drumming, piano performances, private lounges with complimentary drinks and snacks... there's something for everyone to enjoy here.

Stayed in April 2024

Nothing.

Absolutely everything. This hotel was exemplary in every regard. The staff were lovely, the room was perfect, the amenities and facilities were exceptional. Food and drink was perfect. Probably the most delightful stay that we have had anywhere in the world.

Stayed in March 2024

That we only stayed 1 night

There's nothing not to like. The service staff were excellent, the food was fantastic, the hotspring was good and the grounds were very nice to walk! Personal onsen was very quaint and the access to free refreshments/drinks at the lounge was a nice bonus! Also free yukatas for rent!

Stayed in April 2024

Needs better property maintenance. While the front entrance is good, the property is big and has clear signs of lack of maintenance - garden is not fully kept with spider webs and ant infestations, other parts inside the facility has visible signs of wear and tear that are not looked after. The property is unnecessarily large (several empty restaurants and open space) and all very outdated. For over $1000/night, I expect much better. Yes the open air Onsen is great but it’s not garanteed a view since it’s weather dependent. The lounge on 4th floor was very basic with just drinks and crackers. Overall, they’re trying to make it a luxury experience but it feels mid. You’re basically paying for the meals, the great staff, and if you’re lucky, the view of mt.Fuji. It might actually be worth it if the skies are clear and you can enjoy the view from your private onsen but that’s a gamble.

Great view (If it’s clear skies) and love how the water is natural Hot spring. Staff during private dinner was really friendly and the breakfast was also good. Shuttle was offered on check out day only.. would be nice if they can offer shuttle to main station for guests throughout the day since the taxi apps do not service this area.

Stayed in April 2024

Absolutely nothing

Absolutely everything! There was no need to leave this hotel. The more we ventured the more we found.

Stayed in March 2024

Love the private onsen with Mt. fuji view.

Stayed in March 2024

I was allowed to spend one night as a guest in this fantastic hotel. I have never been shown such hospitality in any other hotel. The food was also excellent and the service outstanding. The private and public onsen with views of Mount Fuji were breathtaking. I definitely should have allowed more time and will definitely book again one day. Many thanks to the whole team at Bessho Sasa for such a great experience.

Stayed in March 2024

The only downside was the private onsen in the room seems to be hotter than the usual 40 degC. I think it was at 42 degC and that was a bit too hot.

It was definitely exceeded expectation from A to Z. - Pick up from Kawaguchiko station: driver was friendly and punctual. - Check-in: handled seamlessly from the moment we stepped down the mini bus. A dedicated staff walked us through all the facilities before taking us to the room - Activities: * Complimentary tea and snack at the tea house overlooking the beautiful garden was great. * Open air onsen looking directly at the fuji mountain was exceptional, even though it was covered by cloud on my day of visit * Dining in our room (i think 9 course meal) was delivious and luxurious * Room: from bath room to bedroom to dining room to private open air onsen, everything was just perfect Love everything about this place. Wish i stayed longer. Hope i can visit again.

Stayed in February 2024

I wish the onsen would allow people with tattoos as we could not enjoy this part of our stay.

Excellent staff, food and so many interesting things to see and do at the facility! Even got to see the top of MT Fuji from our room!

Stayed in March 2024

Nothing everything was perfect

Loved the private Onsen and the Kaiseki meal

Stayed in February 2024

I don't like the buffet breakfast, a Japanese hotspring hotel should have a traditional Japanese set breakfast ptovide not a buffet breakfast.

Stayed in February 2024

It might be slightly further from other tourist spots in the area.

Exquisite! Epitome of Japanese hospitality through and through. We particularly enjoyed our kaiseki course dinner served by our very polite hostess. A variety of activities can be sought within the hotel through the night. The private Onsen overlooked Mount Fuji like a dream. The hotel also prides itself on its linen, sheets and pillows. An amazing stay that I would fully recommend!

Stayed in January 2024

No it was superb.

Everything and everyone that we engaged with in Bessho Sasa exceded expectations. Dining was wonderful and the breakfast buffet was excellent. Particular thanks goes to the in-room dining team who made our evening remarkable.

Stayed in January 2024

The property was absolutely gorgeous and the staff were gracious and welcoming. Food was incredible, and I loved the various lounges and the fun activities at night. Not to mention the wonderful view of Mt. Fuji from my onsen!

Stayed in January 2024