Breakfast area was always crowded. Only 1 coffee machine to service so many guests, so the coffee queue was always long.

The room was spacious and large, clean. The bed was firm and comfortable. The lift goes directly from the rooms to the basement carpark, so it is convenient for loading and unloading or luggage.

Stayed in May 2024

The rooms were large and beautiful. The bathroom was luxurious. The staff were wonderful.

Stayed in May 2024

nothing to add - it was great.

Really lovely glamorous hotel, lovely rooms. Excellent breakfast! Very attentive helpful staff. Good location for the top of town also the areas towards the sea as it is central, and very easy to hop on buses and trams as there are stops just outside.

Stayed in April 2024

We tried to stay a second night in the same room and unfortunately the staff was not able to help us with this query due to communication problems

Very nice hotel with a nice view from the restaurant. Walking distance from a tram station and to the main train station.

Stayed in May 2024

The location is excellent. The staff is friendly The room is great. Looking forward for the next visit japan with family

Stayed in April 2024

The room was spacious and clean, with all the necessary amenities. Breakfast was plentiful, of good quality and with a great variety of food. The location overlooking the castle moat was peaceful and close to transport and the centre of the city.

Stayed in April 2024

Nothing to describe here

Everything - the staff was very welcoming, the room was huge, nice and clean with a beautiful view, breakfast was abundant and good, parking was on site and the location was good.

Stayed in April 2024

Room was very spacious. Was expecting two single beds and a sofa bed, but the room had three single beds across two rooms with space for at least one more! Staff were excellent and very helpful throughout the stay, especially for sourcing tram passes and airport bus timetables. Breakfast was excellent and the views from the top of the building were spectacular.

Stayed in April 2024

It doesn't have a bar area that you can relax in after a long day's sight seeing.

Breakfast was good. Room was about the right size to accommodate our two large suitcases. Good access to public transport.

Stayed in April 2024

Breakfast was disappointing with very little fruit or western style foods beyond croissants.

Great rooms and bathroom, lovely decor. Hotel in good position to see Nagasaki and get to/from Shinkansen. Excellent, small Japanese Restaurant, but disappointingly other facilities not open. No gym or other facilities.

Stayed in April 2024

Dirty carpet spots! Quite disgusting. All items are a bit dated and old but generally clean

Rooms are good size. It’s American style hotel, bed and pillows are comfortable. Hotel is quiet despite it next to a busy road and rail. Comfortable stay

Stayed in April 2024

Some bathroom facilities a little outdated. However, this did not diminish our stay

Large comfortable room, friendly staff, very good breakfast, walking distance to station and shopping, tram stop right outside so convenient for sightseeing. Excellent value hotel.

Stayed in April 2024

A minor critique, but the hotel and room are a bit dated in design, though really well maintained and clean!

The staff was super welcoming and helpful, and the room was spacious and comfortable. A generous breakfast buffet is served on an upper floor with views of the city. The location was perfect: steps from the tram stop, an easy walk (or tram ride if you prefer) from the train station, and attached to a family mart!

Stayed in April 2024

Fabulous hotel, wonderful breakfast, lovely room

Stayed in April 2024

No restaurants close by ..the hotel is in a bit of a food wasteland though it’s only a ten minute walk to the station area where there are malls etc . There is a convenience store right outside . The tram stop can only be accessed by long flights of stairs Bathroom is very old fashioned . Toilet is very low ..would be hard for tall people . Air con is weird to adjust ..have never seen anything like it .

Huge rooms for a very reasonable price . After weeks of micro rooms this was great

Stayed in April 2024

Big clean rooms and excellent location.

Stayed in April 2024

Nothing at all.

Services, Quality, Price, Location, and so on.

Stayed in April 2024

Nil

The room was very spacious and comfortable. Located close to the station, it was a short tram ride to the Peace Park and to Glover House. The staff were helpful and accomodating.

Stayed in April 2024

Outside of entrance is not clean and not so good atmosphere.

Looks old but very nice atmosphere and good location for visiting center of city. Parking lot is also available until 2pm after checking out. Nice night view and large room with affordable rate, including breakfast.

Stayed in April 2024

No laundry

The service

Stayed in April 2024

Great location and absolutely lovely service. The rooms had fantastic views over the city and they were a very generous size compared to typical Japanese hotels. The beds and pillows were comfortable, had good linen, nice chairs to sit down and relax in, and a separate sink and mirror outside the bathroom. So convenient. Maybe 8 mins walk from the main station, along the tram line for extra convenience. Oh, and there’s a convenience store downstairs for all your midnight snacks. Everything we could need was provided. The buffet breakfast was included with our rooms and it was 10/10- lots of options, both Japanese and western. We left our bags earlier in the day and when we went to check in, they’d taken them to our rooms already. The staff were super friendly and always helpful, and while the decor was a bit heavy and older, I can’t fault them on comfort. Excellent value for money.

Stayed in March 2024

Heated toilet seat. Who knew!

Exceeded our expectations in every way. Particularly loved the breakfasts.

Stayed in March 2024

The furniture are a bit old but well maintained. Not enough food options nearby but it’s ok because AMU plaza is just a short walk away.

The rooms are big and clean. The breakfast offerings are great. The staff are really helpful. Special thanks to Ms Kubo who helped me buy postage stamp for the postcard I wanted to mail out. Also an electric tram station (no 25) just beside the hotel. You can buy a day pass at the reception desk. Lastly, there’s a Family Mart connected to the hotel’s lobby.

Stayed in March 2024

There's a free shuttle to the ropeway, but when I made a reservation (must be made at least more than an hour in advance) it didn't go through? So the bus driver refused to let us on. It was very frustrating. Maybe ask for help from the front desk if you choose to do this?

AMAZING. So worth the price. We were so comfortable in every way. Bus stops and trams were very close. Staff was lovely. Definitely check out the Cafe on the first floor to eat the "Nagasaki Squares." They're amazing.

Stayed in March 2024