Probably the only glitch is that the restaurant area cannot cater for the numbers required for breakfast. This means there are several pinch points of people trying to work around each other. The selection of food though was great!

It was good contemporary design while being respectful of traditional architecture. The position was fabulous, and the room all that I needed. Beautiful public bath house on the top floor.

Stayed in May 2024

Nothing

Hotel was wonderful

Stayed in May 2024

Pillow option wasn’t ideal and the hall area light had sensors that went on automatically at night if you wanted to go to the bathroom, not great when you’re traveling with a mate.

Great location, the private baths were wonderful. Good value, great amenities. Beautiful design and architecture. Free ice cream!

Stayed in April 2024

Better to provide garbage bag with the towels for multiple stays

Great location, kind staff. New facilities and rich entertainment

Stayed in April 2024

Nil

Clean environment and I love the in house onsen at the top floor.

Stayed in March 2024

The hotel seems to be very new and everything feels just right. It starts with the tatami mats on the whole hotel area which is walkable without shoes and it ends with the very nice onsen on the 13th floor. You have two big onsens and 7 private onsen baths which are "first come, first serve". But no worries, you will find a free bath quite fast. During the waiting time, you can enjoy free ice cream, massage chairs or mangas (jp only) with a great view over beppu. The hotel is worth every yen you will spend and the hot onsen water baths are the cherry on the top. Definately recommend to stay here👍.

Stayed in April 2024

Too crowded, some guests left half full paper cup in the private onsen and towels on the floor..

The location and the private bath.

Stayed in April 2024

Not enough massage chairs.

Super clean, excellent breakfast options, plentiful and helpful staff.

Stayed in April 2024

The light sensor in the entrance and toilet is not really convenient when you need to go on the toilet in the middle of the night. As you are instead awake again. The reservation system for the private onsen needs to be tuned. Free Slots are taken away very soon, but that seems to be a Japanese thing.

Great Service and really comfortable.

Stayed in March 2024

The staff can be more nice at the front desk. I requested for higher floor, but I got a room on second floor.

The room is new & clean. Breakfast is nice with varieties of choices. Onsen is nice with private onsen without reservation which is very flexible. Late night ramen, ice cream and ice bars are available. excellent location which is so close to the station.

Stayed in April 2024

No complaints

Very clean. Great blend of modern luxury hotel and traditional Japanese

Stayed in April 2024

all good

The breakfast was great- a vast choice and fabulous quality. The onsen was perfect with hot/ cold baths and a sauna etc. Free ice lollies, noodles, relaxation chair and parking is easy (though not free!)

Stayed in April 2024

Location is a couple of minutes' walk from Beppu Station - very convenient. The main reason to stay at this hotel is the onsen - it has a large public bath with an outdoor bath and sauna, but also has 8 private baths that can be freely used. The hotel's concept is an elegant Japanese-style hotel, so all the decoration is very traditional style - tatami mats on the floors in common areas, for example - but with the comfort of a modern hotel. The room is large, with a sitting area in addition to a desk area and the bed. If you're looking for an authentic onsen experience but prefer modern comforts and conveniences, this is a great hotel

Stayed in April 2024

The staff can’t quite speak English so it was hard to communicate

Taking off our shoes onsen free ramen cold bath like onsen but cold and free coffee and chocolate

Stayed in April 2024

None

The service, facilities and room.

Stayed in April 2024

The location is great, quite close to the train station. The room is very comfortable and the onsen is just enjoyable.

Stayed in April 2024

Spaciouse room with everything what you need. Its pleasure to stay there.

Stayed in April 2024

Too crowded and lots of tour groups

New and nice onsen Free ramen at night (22:00 to 23:00), free popsicle at night and free yakult in the morning was great! They have private onsen that is first come first serve.

Stayed in March 2024

Hotel breakfast is very good. They provide private onsen for free.

Stayed in March 2024

Private bath queue is a little confusing. Some people will wait for ANY bath to open and will run to it as soon as it leaves. It should be a little more structured in how to fairly wait in the queue. One of the bath's "occupied" light didn't work, so people kept trying to open the door thinking that it was vacant. Make sure to use the lock and chain just in case.

This modern ryokan style hotel exceeded our expectations and I wish we stayed here for more than one night! The private baths were a highlight of the experience and were very popular with all guests. You can't reserve them, so you have to wait patiently near the chairs next to the bath you want to try. In our experience most people didn't bathe for longer than 20–30 minutes, so the wait was never too long. Make sure you know which bath you want before you get there. Outside the baths are some massage chairs and a nice lounge with a beautiful view of the city. Enjoy a free ice cream while you cool down after bath time. They also give a free bowl of noodles around 9pm to all hotel guests, which was a pleasant surprise and a night treat.

Stayed in March 2024

Onsen was relaxing and breakfast was wonderful. Great location next to the station.

Stayed in March 2024

Pillow a bit too hard for me

New, clean and great atmosphere. Onset got private and public! Both are nice.

Stayed in March 2024

nothing to complain. every is good

close to JR station. very cozy environment. Free ramen and ice cream is a bonus. Onsen experience is great, though you have to queue for private onsen session during peak hours

Stayed in February 2024

Rooms are quite small and beds are a bit tough

We love this hotel chain and always try to book it in different cities. It’s very clean, new, great service, amazing breakfast and usually good location

Stayed in March 2024