Toilet too high,dangerous for elderly refuse to provide rack for extra luggage

convenient location, carpark provided

Stayed in December 2023

The Hollywood room is not suitable for a family of four and should not be offered for this situation. We had to fit in two single beds with our 9 and 11 year old children. Also there was barely enough room to move around our luggage and no storage for clothing apart from one hook on the wall with a few hangers provided which could not even hold our four coats.

Close to transport and the room was clean.

Stayed in December 2023

The location is not that close to the station, it will be a bit difficult to those who travels with big luggages. Aside from that point, the hotel was very good.

Stayed in November 2023

The room they gave me at checkin was unlock/wide open with a towel under the door when I went upstairs (see pic). I was confused and didn't feel safe to enter the room. I called the staff up the stairs and they told me that was for fresh air/air circulation. Understandable but I didn't feel safe so I asked for a room change. However the second room has a weird smell. I do not understand why they had to give me that room if it is not ready in the first place. The hotel is near a train station which is really good. But in order to walk to the station, you have to pass a small street with what seems like love hotels? Those hotels have R-rated pictures/ad on them. And one night while walking on those streets, there were a group of drunk guys who were throwing up on the street and laughing. I'd recommend taking a detour and avoiding those hotels (those hotels are right next to the station, so to avoid it you might have to walk a few more minutes than what google maps tell you)

Stayed in December 2023

The promo photos of the rooms What I thought I booked was nowhere accurate

Close to station

Stayed in October 2023

The smoking area in front of the lobby, when leaving the elevator to go to the lobby, is very smelly.

Good location , nice staff

Stayed in October 2023

Employee

Position

Stayed in October 2023

Room was old and tired and the bathroom smelt

Staff were nice and friendly

Stayed in October 2023

Shops around the hotel were not to my liking, food choices very shitamachi, limited variety, people around the neighborhood quite rough

On the Yamanote line, very convenient to get to

Stayed in October 2023

staff are good!

Stayed in October 2023

The "return key" system everytinlme I left the hotel to eat out or sightsee. It felt like the hotel didn't trust its guests to keep track of their own room key.

Room and staff were very nice.

Stayed in October 2023

Disappointing. Tired and dated. Does not look like the photos. Carpet and furniture looks like it has not been updated for 20 years. Carpet is stained throughout. I have never seen such shabby carpet in a hotel! Ordinary bed sheets, thin towels. You can get much better for your money!

Stayed in October 2023

Very short walk to the train station and convenience stores, helpful staff, clean and comfortable.

Stayed in September 2023

They have a room for 3 people.

Stayed in September 2023

The room had a foul smell every time we walked in during our stay. The first day we arrived I tried to open a window and a spider fell down from the curtain. The toilet was loud and flushed for minutes at a time wasting so much water. The sides of the bathtub had mold all over them. Booking.com said that breakfast is included with a fee, but when we arrived we were told it wasn’t an option. We didn’t contest it and didn’t have a problem eating elsewhere but disappointing to learn. The entrance was on the first floor but the lobby was on the second floor. We were on the tenth floor so we always used the elevator to get down to the entrance, but the elevator always defaulted to stop at the second floor even if you didn’t choose it. Not a big deal but becomes annoying for that to happen every single day when you are trying to go up or down from your room.

Hotel was close to the station so public transportation was easy when traveling to different cities. The price was affordable compared to the larger cities.

Stayed in September 2023

No daily cleaning

Nothing

Stayed in August 2023

The pillows were not very comfortable but I managed.

Overall the room was very clean and spacious. I stayed in a room with a queen bed and it was a decent amount of room for two people. Staff provided clean towels everyday. The location was nice with many places nearby to eat and close to convenient stores. The hotel was also a walkable distance to the Uguisudani train station where I could access the Yamanote line. I’d probably stay here again next time I’m in Tokyo. The breakfast was also good and had a variety of choices.

Stayed in August 2023

We don't have any compains this hotel! Much better than hotels in Ginza area. The only thing I didn't understand that we couldn't pay separately by card. It's not the big issue though... Anyhow it was great hotel.

It is a very interesting experience to reach this hotel! We passed through the area of the famous "Japanese love hotels" in JR Uguisudani St. The hotel itself is very cozy, roomy enough. Remarcablly good brearfast!!! Highly recommended.

Stayed in July 2023

The toilet and the location. The room could be a little bigger.

Stayed in August 2023

The rooms and bathrooms were very tired looking and some of the sockets didn't work properly. Beds were not that comfortable. You had to step up into the bathroom so not great if you have any movement issues. Could do with renovation.

The staff were very accommodating and moved us to another room as there was a significant noise coming from some pipe system which meant sleeping was an issue.

Stayed in June 2023

The rooms are dirty, stains on the sheet and on the carpet, if you check out past the checkout time even 30 minutes you'll get charged 20$. Rooms are small and there is a horrible sewer smell coming from the toilet.

Location and some of the staff were good

Stayed in July 2023

Not very clean

The bath leaked when it was emptied. This is one of 3 love hotel districts in Tokyo.

Stayed in July 2023

The ice machines only on certain floors and selection in the vending machines. The elevator always stopping on the 2nd floor.

The location was very close to the train station. If they ever give directions, please tell people to get off on the south gate where there is escalators and elevators. Very quiet rooms, and staff was amazing.

Stayed in May 2023

Beautiful hotel.

Stayed in April 2023