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Reviews of HOTEL MYSTAYS Kanazawa Castle 3 stars

920-0852 Ishikawa, Kanazawa, Konohana 10-17, Japan

#76 of 113 hotels in Kanazawa

Guests' Choice

Review score

Based on 209 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.3

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 20 November 2023

    10
    Excellent!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Excellent hotel in good location right next to the train station. Lovely staff who were very polite and accommodating. Large room and very comfortable. Free use of the public Onsen included. Good amenities, very clean and altogether lovely stay.

    Stayed in November 2023

  • Reviewed: 17 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 2 nights

    Amazing Place. Host reply was really fast. 10/10 would travel again to this hotel. Access to station is in walking distance, really comfortable. Overall Kanazawa itself is a really good place. Really recommend this hotel

    Stayed in October 2023

  • Reviewed: 15 November 2023

    10
    Excellent and friendly staff
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was an instance that shocked me that they were cleaning my room, and my valuables are still in there. I can attribute that to probably a misunderstanding, but they left my hotel room door ajar open. Super concerning during my stay.

    The hot springs and close access to shops and restaurants.

    Stayed in November 2023

  • Reviewed: 31 October 2023

    3.0
    Very poor quality, not recommended
    • Leisure trip
    • Group
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Bathroom bedroom breakfast

    Very reduced space in the room, bathroom impossible to use because of the tiny space Not very clean , old structure

    Stayed in October 2023

  • Reviewed: 23 October 2023

    4.0
    Good location but filthy hotel
    • Leisure trip
    • People with friends
    • Standard Twin Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room was dirty! The floor was filthy and covered with party sequins. The cleaning crew was still working at 7 p.m., so the hallways were full of trash every day. The room was very hot and the aircon would only blow hot air. The staff just told us to open a window, but it is a loud street, and we were bitten by bugs. Bathroom extraction was poor, and so it was always uncomfortably humid.

    Close to the train/bus station (a five minute walk) and a nice buffet breakfast for 1700 yen. We had a big breakfast and didn't need to eat until the evening. The scrambled eggs were our favourite!

    Stayed in October 2023

  • Reviewed: 21 September 2023

    4.0
    Moldy A/C
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room had a weird smell when we walked in, we found out it was from the air conditioner. After one night stay, my family members and I had a little pain in our throat. We had a second look of the a/c and It was thick MOLD everywhere! We had to open the windows whole time for another night...

    The location was great and all staffs were very kind.

    Stayed in September 2023

  • Reviewed: 16 August 2023

    10
    Excellent location, clean & comfortable room, nice amenities, wonderful staff, great facilities
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights

    Excellent location, easy walking distance to train station and buses, including the tourist Kanazawa Loop bus. Room was clean, comfortable bed, amenities were conveniently provided, staff was lovely and helpful. Breakfast (optional extra) was buffet style with a nice selection of tasty Western and Eastern style dishes. The laundromat in the hotel was very handy. Family Marts, 7-eleven, and many restaurants nearby. Excellent value and highly recommended.

    Stayed in May 2023

  • Reviewed: 15 August 2023

    6.0
    Would not recommend
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Small rooms and tiny bathroom Breakfast was nog nice. Scrambled eggs looked like polenta. Staff did not greet or smile and were unprofessional with paperwork.

    Location

    Stayed in July 2023

  • Reviewed: 2 August 2023

    4.0
    Disappointing
    • Business trip
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The public bath was hard to find and was very small. The changing area was even smaller and there weren’t enough lockers when I used the bath as there were many teens and their moms using the bath. The washing machines were fully occupied for many hours and there isn’t a booking system for that. So I had to wait around for a long time. Someone said that they would go to a laundromat near the hotel which would be faster.

    Stayed in July 2023

  • Reviewed: 29 June 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Twin Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The location is great, nearby Kanazawa station, variety of food sell at the food court in the shopping mall. Optional buffer breakfast is great. Hotel provides pyjamas facial cream and skin care. Spacious lobby.

    Stayed in June 2023

  • Reviewed: 21 June 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Triple Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room might a bit small for 3 people with medium size luggages. PS: There will be an extra charged for city tax 200yen/night/person when you check-in.

    Well furnished and clean. Take 3-5 mins to JR station.

    Stayed in May 2023

  • Reviewed: 18 June 2023

    10
    It was a pleasant experience.
    • Leisure trip
    • Couple
    • Standard Twin Room - Annex - Non-Smoking
    • Stayed 2 nights

    Earlier check in time will be great :)

    Location was great but you'll need to know how to move through the lanes for a short cut to the hotel. Google led us through a big loop but after being familiar we managed to move quickly from Kanazawa station to the hotel. We walked through ForUs shopping mall, then to Game Paradise, cross the road facing the Family Mart, walk along the road next to the Family Mart and reach the hotel. It seems long but it's pretty fast. There's another MyStays nearby - don't go to the wrong hotel :)

    Stayed in June 2023

  • Reviewed: 21 May 2023

    10
    Wonderful value for the price
    • Leisure trip
    • Group
    • Triple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    It was a nice surprise to have 3 comfortable beds in one room.

    Stayed in May 2023

  • Reviewed: 13 May 2023

    10
    friendly & helpful staff, great value!
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 13 nights
    • Submitted via mobile

    great location near station, nice view, delicious breakfast

    Stayed in April 2023

  • Reviewed: 13 May 2023

    10
    accessible location for a value-added stay.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    room is quite small, very little walking space. toilet is also cramped.

    located within walking distance of Kanazawa Station, has a public bath facility available, room provides chargers and other amenities for a comfortable stay.

    Stayed in May 2023

  • Reviewed: 11 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Twin Room - Annex - Smoking
    • Stayed 1 night
    • Submitted via mobile

    breakfast wasn’t real good for aussies

    it was clean

    Stayed in May 2023

  • Reviewed: 8 May 2023

    10
    Exceptional staff makes it great. My third time there.
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    The hallways needed vacuuming.

    The staff were exceptional. The public bath was great and breakfast was superb. Good location for train travellers.

    Stayed in May 2023

  • Reviewed: 26 April 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Twin Room - Annex - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    good location

    Stayed in April 2023

  • Reviewed: 23 April 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Hollywood Twin Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room , service, staff

    Stayed in April 2023

  • Reviewed: 14 April 2023

    10
    Fantastic location!
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The part of the bath that runs underneath the sink wasn't cleaned in some time. So I think they should be more thorough with cleaning.

    Great location to Kanazawa station. So, so convenient!

    Stayed in April 2023

  • Reviewed: 1 April 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    One of the best hotel i stay in Japan The room is so big n has two different toilet It has all the facilities and complete 💯

    Stayed in February 2023

  • Reviewed: 13 March 2023

    4.0
    best to choose another hotel
    • Leisure trip
    • Couple
    • Standard Twin Room - Annex - Non-Smoking
    • Stayed 1 night

    the room was not ok; I expected it to be small but the room was not well configurated; the toilet was bad

    location was near the station but not as close as advertised

    Stayed in March 2023

  • Reviewed: 28 February 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    it’s great, spacious and clean, very suitable for a family of three

    Stayed in February 2023

  • Reviewed: 28 February 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Triple Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    None

    Bed is comfortable and room is clean

    Stayed in February 2023

Showing 76 – 100

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