This is very small, thought the rooms looked a little dated. But! Rest assured we will come back again

Staff is wonderful. Location is excellent. It was so great to come home there after long day of walking. We loved the bed and the bathroom

Stayed in May 2024

On reflection, not sure it was worth the extra spend for a room on the higher floors.

Clean, spacious exec floor room. Good buffet breakfast. Excellent service from all staff.

Stayed in May 2024

location and amenities of the hotel. it was 5min walk to center of shibuya. room was quite nice, beds were large and comfortable.

Stayed in May 2024

Location, size of room was excellent

Stayed in May 2024

No, not really

Spacious room and bath, nice view, comfy bed, very friendly staff, good location - close to Shibuya station, nice bar at the top floor

Stayed in May 2024

All the facilities one would expect of a 5 star hotel

Perfect location and staff couldn’t have been more helpful

Stayed in May 2024

Location was great but quiet a big steep walk back to hotel

Rooms were spacious. Service was great. Location great also.

Stayed in May 2024

The rooms felt a bit outdated especially for the price but other than that great hotel.

The location is amazing, you’re in the heart of Shibuya. The hotel staff all great, very welcoming and helpful with any needs and wants that we had.

Stayed in April 2024

Everything was perfect

Lounge at 35th floor is breath-taking and well worth the money and the stay

Stayed in May 2024

The location is excellent. Very close to Shibuya station and the buzz of Shibuya, whilst still being very quiet. Daikanyama and Nakameguro are only a short walk away. The limousine bus to and from Narita or Haneda goes directly to/ from the hotel. Very convenient. The view from the room was incredible, and the room itself was very comfortable with everything we needed. I ordered a delicious dinner through room service which came promptly. The hotel is an upscale business hotel. The staff are very professional and helpful. Housekeeping is done promptly and to a very high standard.

Stayed in April 2024

Nothing.

The hotel was huge, beautiful and very clean. The staff were remarkable. The breakfast was very tasty with many options and the bar on the top floor had a perfect view of the city. I loved staying here and will for sure stay here again if I ever go back to Tokyo.

Stayed in May 2024

Room Service food was Just OK - priced high for what you get and would have expected higher quality food.

Location was great. Room was spacious and comfortable. Great views of Tokyo tower and Shibuya. Overall Nice stay.

Stayed in May 2024

Disappointing breakfast compared to similarly priced Tokyo hotels. Boring restaurant offerings.

Great location. Super comfortable rooms with incredible views.

Stayed in May 2024

Very centrally located

Stayed in May 2024

Very comfortable and welcoming. I was sick when I arrived and they offered a doctor, sent up medicine, and took care of me. I slept for 2 days and then felt better.

Stayed in April 2024

Could be a little cheaper

Great hotel and location

Stayed in April 2024

Bar and restaurants close quite early in the night (at 11:00 pm the latest).

Large spaces for both the rooms and the common areas. I stayed in a delux king room: a large bed room with a wide window on the shibuya area and a fantastic bathroom with the same spectacular view: top!

Stayed in April 2024

The room was great and the view was amazing. We went to the hotel restaurant's breakfast buffet twice and it was great. We also went to the extremely fancy french restaurant on the top floor and it was superlative. And the upscale sushi restaurant tucked away on the second floor just outside the hotel is extraordinary.

Stayed in April 2024

Loved the stunning view from the level 32 which had fabulous city views. Staff were amazing & amenties where very luxurious. Location is very convenient and the 12 noon check was a pleasant surprise.

Stayed in April 2024

Two things: one, we asked for rooms with view to mount Fuji. It's so high that you get to see the city from above. However, we never got to see the mountain from our rooms. It might have been the weather's fault. The other thing that needs improvement is the breakfast. Several times we asked for coffee/tea and it took for ever for them to serve it. Once I gave up on the tea in the breakfast and made it in my room. You can ask for an omelette to be made especially for you, but this also can take a super long time to be served, if at all you get it.

The rooms we booked were in the executive floor, which is more expensive, but comes with such perks as the executive lounge on floor 35. 17:30-19:00 they serve a light meal buffet and drinks. We only got to have the meal there once. But often spent the time with a cup of tea and a yogurt or snack after 19:00 and almost until their closing time. It makes you stay at the hotel so much more pleasant. Especially if you are travelling with someone else. not just a couple. The rooms are spacious, well equipped, clean, quiet and comfortable. Breakfast in the lobby floor includes both an international buffet and a japanese one.

Stayed in April 2024

Excellent breakfast. Attentive staff

Stayed in April 2024

Nothing was wrong or amiss.

Excellent location for a 4 day stay. On main train line from Airport and really close to Shibuya Crossing.

Stayed in March 2024

An excellent buffet-style breakfast with a large selection for both Japanese and Western tastes

Stayed in March 2024

Location was great, close to Shibuya station and the room was spacious and had a great city view. Onsite restaurant offered good meals but also close to lots of other options if you wanted to venture out. Staff organised private transfers from the airport which took the stress out of trying to navigate trains after a long haul flight. Would definitely stay again.

Stayed in April 2024