989-0916 Miyagi, Zao, Togatta Onsen Aza Uwanohara 88-11, Japan
#1 of 5 hotels in Zao
Guests' ChoiceBased on 19 hotel reviews
9.3Cleanliness
9.8
Comfort
9.8
Location
8.3
Facilities
9.3
Staff
9.9
Value for money
8.0
Free WiFi
10.0
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Showing 1 – 19
Reviewed: 29 March 2024
Peter
AustraliaLocation was great, meals were superb, onsen was great
Stayed in March 2024
Reviewed: 8 March 2024
Anthony
AustraliaNothing
The extremely high level of service and ambience
Stayed in March 2024
Reviewed: 5 March 2024
Paayal
AustraliaCost of food is high but the quality was good and tasty. Beautifully presented too.
Stayed in February 2024
Reviewed: 1 March 2024
Jamie
AustraliaThe only problem is its location, it is a bit out of the way. (worth the trip though)
Everything was exceptional, it is a bit pricey but the value is definitely there. The food, staff, and overall service were beyond expectation.
Stayed in January 2024
Reviewed: 16 February 2024
Vansamorn
ThailandExcellent service, good food, very nice room and onsen.
Stayed in February 2024
Reviewed: 12 January 2024
Rolando
PhilippinesNone
I like the service and being friendly of the staff.Super clean . To our bartender he so sweet , thank you for the magic you showed to us , it’s amazing !!!
Stayed in January 2024
Reviewed: 19 May 2023
Fabienne
United KingdomWe had a complimentary private bath reservation included and though it was still nice we unfortunately got moved to Bath 1 because bath 2 wasn't cleaned yet after previous guests. It seems bath 2 would have a much nicer view however.
Beautifully designed hotel and very spacious comfortable room with super comfortable futons and great bathroom. The female shared bath outdoors is really beautiful and peaceful. The food was very nice and the staff tried to accommodate us with their best English.
Stayed in April 2023
Reviewed: 15 April 2023
Sk
SingaporeNothing unless you can fault the team for providing too much food.
Everything! The team was very thoughtful and took care of us very well during our stay. Food was exquisite with the lovely plating. It was very enjoyable and luxurious.
Stayed in April 2023
Reviewed: 20 February 2023
Anthony
Australianothing
amazing staff amazing food amazing amenities
Stayed in February 2023
Reviewed: 26 December 2022
Kam
Macaonothing
almost everything
Stayed in December 2022
Reviewed: 1 April 2024
Lea
United StatesVery uncomfortable furniture, cushions kept sliding off the chairs. Room temperature was either too hot or too cold. Very dangerous stairs, hard metal strip on each step about 3mm above carpeting, and there are many levels to this hotel, very dangerous. OSHA would never above anything like this in the USA.
Private Onsen with temperature control.
Stayed in March 2024
Reviewed: 12 March 2024
Belinda
SingaporeDinner was not very authentic and quite a disappointment. Out of our 10 days in Japan,This was the worse food. Too much of a fusion & western concept. Food was forgettable. We had tasted Bette beef on all our other stays.For the standard of this hotel, I was expecting more. Also the lounge lobby is souless as no one is around. Suggest some live entertainment/pianist.
Room with onsen is nice
Stayed in March 2024
Reviewed: 18 February 2024
Jonathan
United StatesThere are no comments available for this review
Stayed in February 2024
Reviewed: 24 November 2023
Lawan
ThailandThere are no comments available for this review
Stayed in November 2023
Reviewed: 24 November 2023
Lawan
ThailandThere are no comments available for this review
Stayed in November 2023
Reviewed: 20 November 2023
Lawan
ThailandThere are no comments available for this review
Stayed in November 2023
Reviewed: 30 October 2023
Stewart
AustraliaThere are no comments available for this review
Stayed in October 2023
Reviewed: 13 January 2023
Margaret
AustraliaThere are no comments available for this review
Stayed in January 2023
Showing 1 – 19
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