Hallway had a bit of a cigarette smell... Thankfully our room itself didn't smell of smoke, but can't speak for other rooms.

Location was very easy to access from the train station, and close to all the shops and restaurants. As Shizuoka is a very walkable city, we found that it was easy to reach everything from this hotel. Room was also clean and spacious, had everything we needed.

Stayed in March 2024

The hotel lacked Japanese charm / character, but of course, not everyone is looking for that.

This was a cute and welcoming hotel. The staff did not speak English, but were so patient and kind with trying to communicate with my attempts with Japanese. The rooms were clean and reasonably sized, at least for one person, and had a minifridge, kettle, cups, and ample desk space. The bathroom was small but clean and functional. The location was surprisingly good - it was right across from Shin-Shizuoka station, which had a full department store and bus depot. It's also walkable from Shizuoka station, although the traffic crossings were a bit annoying. There was a table of complementary cosmetic items etc.. One of the staff very patiently helped me make a call from reception when my room phone wouldn't work.

Stayed in October 2023

The only downside was the location relative to the train station entrance. Even though on Google Maps it seems to be right next to the station, one has to walk all the way around the station to get to the entrance-approximately one kilometer.

Helpful staff. Comfortable bed. Interesting interior. Many restaurants nearby.

Stayed in November 2023

Room is clean and big enough for solo traveler. Hotel lobby is at 2nd floor but it was fine for me as I do not have any big luggage. It is also very close to Shinkansen station. For those that don't like walking under hot weather, this hotel can be a bit far from the JR. But that is not a negative point as there are also bus stops nearby.

Stayed in September 2023

Staff very friendly.

Stayed in September 2023

too small shower room

close to station

Stayed in July 2023

There is no print service in the hotel.

Nice place, comfortable hotel

Stayed in April 2023

The hotel shows its age but the rooms seem to have been newly renovated

Good location Staff very helpful

Stayed in April 2023

I needed to buy a plug adapter to be able to charge my PC with a French socket. The staff indicated me where to get one; I lost my wallet while in Shizuoka. I thought it was in a bus. The staff in the hotel helped me find it, by calling for me the bus terminal and tell me where to go.

Stayed in April 2023

City center, close to the train station, clean rooms, nice roomy bathroom.

Stayed in April 2023

I don't want to mention exactly the bad points are due to the security reason for the next guests, it is necessary for the basic renovation for building, facilities elevator, escalator, especially for the bathroom which has daily cleanness by cleaning person, but the smell bad from sewer pipes, not clean desk chair, dust can be seen between furniture to carpets. I stayed totally 4 nights, and for this reason, I saw several points.

They have many good points such as varieties of amenities, friendly staff, an ideal location for first-time travelers in this town, good shopping area.

Stayed in June 2022

Having been asked to take a copy of my identification, when by law is only required for foreigners without residency in the country. But upon asking the staff if it was really necessary, they asked just to see the ID, which is fair.

Staff was friendly and polite. And I could relax during my stay.

Stayed in March 2022

All good

Second time at the property

Stayed in April 2024

Nothing

The staff were very friendly and helpful. They provided a variety of toiletries and free water to refill. Everywhere in the hotel was clean. They had a coin laundry. The room has a working TV and the WiFi worked perfectly. The bed was comfortable and the shower was hot and powerful. When we were checking out the staff offered us more free sweets which was very kind of them. The location was great, it's near the bus and train station, so it's easy to visit places, lots of shops and restaurants.

Stayed in April 2024

The room was a perfectly lovely space. Our room had a bath that we could actually use. They had thought of everything you would need for a very comfortable stay.

Stayed in April 2024

The smoking rooms really sink.

Stayed in November 2023

Beautiful room and spacious. Very clean and quiet. I love Cenova. Convenient and lots of restaurants to choose from.

Stayed in September 2023

Washing machines were old type

Great and hopeful stuff

Stayed in October 2023

Very accommodating and friendly. Nice room. I like the desk. You can work well here.

Stayed in September 2023

There was a smell in the room. I told the staff and they looked surprised and when I asked for room refresher they gave something which didn't work. The floor mats need to be changed as well as the chair looks dirty with white spots in various areas which disgusted me to even sit on that chair. I travelled for work with online meetings so the only place you could do is using the dirty chair.

Location is good.

Stayed in August 2023

Rien

Hôte sale on a changer de suite

Stayed in August 2023

10-minute walk from Shizuoka station. Syaff at the reception did not speak English.

10-minute walk from Shizuoka station but very close to the new Shizuoka station. It tastes only 1 minute to the bus stop to Shizuoka airport limousine. Syaff at the reception did not speak English but kind enough to communicate. Value for money!!!

Stayed in June 2023

Would be great to add spoons to the cutlery.

Great small clean and neat room. Well thought details, like pijamas and power points. Close to the station and shops. Very helpful staff at the reception. The bathroom space can be too confined for large people.

Stayed in May 2023

Larger room than I expected.

Stayed in April 2023