Excelent staff: always open to help and support. Even if the place is huge, the attendance was personal with a lot of details. Excelent location: near the city centre and everthing to be reached walking. Really good coice

Stayed in April 2024

It requires a bit of renovation.

Excellent breakfast. Nice location. Large room for the Japan standard

Stayed in March 2024

The background music in the dining hall can be more charismatic

The receptionist is very friendly and helpful. I like Crowne Plaza Toyama as it allows me to have breakfast with Toyama Castle :)

Stayed in February 2024

Coffee in the room.

Breakfast was excellent, something for every taste. Staff was very friendly and we didn’t expect they would communicate in English - very nice.

Stayed in November 2023

Excellent and Hands on Front desk staff

Stayed in October 2023

There is a x5 mirror, but it wasn't place at the right place. Not suitable to place at that corner.

Have the exclusive makeup area for women ！excellent!

Stayed in October 2023

N/A

The reception staff are very helpful especially in booking lovely Japanese restaurants for dinners and helping us to find ways to go to some places. Breakfast is good.

Stayed in September 2023

As a foreigner, I do speak Japanese. But at first Japanese would not know. So, when I am with my friend, who is a Japanese woman, staff tend to address to her only without even looking at me. I think it is linked with language, and staff most likely think I do not speak Japanese, and they do not necessarily speak good English, or it is status quo between Japanese people. I think this is not a hotel in Toyama issue, but that would be appreciated if the staff could more freely address to foreigner in Japanese and English. Because you never know, a foreigner like me might have been in Japan forever and speak Japanese !! :)

We drove by car from Tokyo. Coming to Toyama was a longtime dream for me as a resident in Japan for 17 years. Everything was so smooth. Location perfect. staff very kind. High rise bedroom with decent view. Easy to pick up the car and go to the beach or mountain anytime and enjoy local evening dinner.

Stayed in August 2023

Pillow isn't comfortable

Hotel staffs are very nice !

Stayed in July 2023

Nothing

Good location, clean and comfortable

Stayed in July 2023

About 10mins walk from Toyama station and about 4 tram station away. So we have walk up early and to walk a bit to take train for the Alpine route. Beware of the time for train connection.

Friendly staffs, they even gave us 2 free tram tickets. Room is spacious and nice view of toyama city

Stayed in April 2023

I thought of having breakfast but it seemed a bit old-fashioned and so I just had coffee.

Stayed in April 2023

The décor in the room was not so modern. The bed was a bit lumpy. Unfortunately the rooftop bar was closed.

We had a corner room which was very spacious with a lovely view. The cleanliness was exceptional. The breakfast buffet was amazing - one of the best we have had. Nice, easy 10-15 minute walk from Toyama station. Lots shops/restaurants nearby. Perfectly convenient location for when you have completed the Alpine Route.

Stayed in April 2023

The food at breakfast was a bit old fashioned and not particularly healthy.

The hotel is dated but clean, friendly and comfortable. Great value for price.

Stayed in April 2023

This review has been hidden because it doesn't meet our guidelines.

Location right in front of Toyama City Local History Museum, got a beautiful view of the restored castle and surrounding park. Access for transportation was good, and in walking distance from Toyama Station. Good service and value for money.

Stayed in December 2022

• Poor temperature control in the room. As the temperature was set centrally by the hotel, the room was often too warm. • Windows were sealed, so the room could not be ventilated. • In-house restaurant's food offering was pretty average

• Excellent location with a wonderful view overlooking Toyama Castle. • Friendly and helpful check in desk - helped us book a restaurant, took care of deliveries and helped with car park. • Quality of tea and other room beverages was excellent. • Bath took some time to fill, but was good. • Good small desk in the room which served as an excellent work space.

Stayed in November 2022

A bit old of the room and bathroom.

Like the property of IHG, services are guaranteed.

Stayed in December 2022

For better experience you may need to speak some Japanese.

Great location, very helpful staff. Awesome city view, and Toyama castle view. Good breakfast.

Stayed in October 2022

Yes

Good locatin

Stayed in September 2022

Hotel personal -especially at the reception- should speak better English than what they currently do.

Nice breakfast buffet and very nice personal.

Stayed in September 2022

The dinner at the restaurant cafe is terrible. The food looks cheap and not worth for the price. All the food was tasteless. The room was okay but I do not recommend to dine in the restaurant.

The room is spacious and clean .

Stayed in May 2022

Rooms are extremely small, there is no side tables and from the very entrance to the bathroom it is clear that the hotel is old. Absolutely to expensive.

Very good location, very friendly staff, breakfast is correct.

Stayed in April 2022

Clean and functional Kid’s slippers and toothbrush Located just beside tram station

Stayed in April 2022