No cleaning product is provided in the kitchen.

The staffs are very polite & helpful.The room is very spacious with a kitchen,but limited cooking utensils are provided on request. It's close to a nice big supermarket that we can cook simple breakfast and dinner. It's about 15 mins walk from the train station. Should be nice if shuttle service is provided. We enjoyed a relaxing stay there. They generously provide free welcome drinks daily in the afternoon.

Stayed in April 2024

Some staff didnt speak english, quite difficult to communicate.

Breakfast and location.

Stayed in April 2024

The few steps required to get to the lift lobby with heavy luggages.

The hotel has an inner garden beside the dining hall and the reception desk. The room is spacious and clean though the pillows were not comfortable. The hotel has a public onsen, I like it very much. The hotel is very convenient, it’s just a minute walk to McDonald’s and a supermarket. However it is a bit far from the JR station. We took the bus to Harunire Terrace by walking to another bus station which took us 7 minutes only. Overall the stay was very good.

Stayed in April 2024

The location quite far from the train station and premium outlets

1) very nice breakfast provided 2) very comfortable room with big dining table 3) nice view garden 4) nice public onsen

Stayed in April 2024

The hotel has an airy atmosphere with a great reception hall that looks out over an inner garden, and with large guestrooms. The location is in a tree-lined (and villa-lined) street that leads up to the park and the old Karuizawa centre, which can be walked to or you rent a bike from the hotel. Karuizawa is an odd place to go for Europeans like me, as it tries to give off this German/Swiss feel and that’s not what you expect from going to Japan. But the nature is beautiful (next to the Japanese ‘Alps’), and I assume that skiing could be very good here. The Modern Room I had booked was more like an apartment, with a kichenette, seating space, desk and bar-seating and could easily sleep a family with 2 young children. The public bath was amazing, and it offered wooden outdoor baths, which are not seen often in these kind of places. The hotel is slightly outdated if you compare it to the newest hotels around, but I thought it added to the atmosphere of a bit of ‘grandeur’ - add to that free drinks in the afternoon (delicious smoothies, teas, and wine over the weekend) and very nice staff, and you can definitely expect to have a good time here.

Stayed in April 2024

The mattress seemed a bit worn out.

The room was spacious for family stay. There was a kitchenette in the room which allowed simple cooking. The onsen was also a highlight in this hotel.

Stayed in March 2024

they don’t have shuttle bus from the station to the property

has a mini kitchen in the room so we can prepare our simple breakfast

Stayed in March 2024

- The walk between the station requires a little bit of time

- The room is spacious and roomy - The facilities are comprehensive and well-equipped - The breakfast is delightful and satisfying

Stayed in March 2024

Still need to climb a flight of stairs to access the lift.

Free welcome drinks. Nice onsen. Big and comfortable room.

Stayed in January 2024

It’s a bit far from the Karuizawa station and without pick up service.

Room space is super big

Stayed in February 2024

Those few steps to walk up to the lift lobby, especially with few luggages.

NA

Stayed in February 2024

They allow me to store two larger bags when I need to travel to Kusatsu onsen. It was heavy snow that day and it is helpful because i did not need to carry all the bags.

Stayed in February 2024

The hotel is quite old.

Room size is large! Like the double king size bed.

Stayed in February 2024

Could do a little upgrade look

Hotel onsen

Stayed in November 2023

15 minutes walk to the station, roads are dark at night, not a good walk in winter, really need a shuttle bus. No plug near the sofa and bed.

Very good onsen hotel, room was very big with good price. Great onsen. Few minutes walk to the supermarket and Mcdonald's.

Stayed in January 2024

It’s kinda far from the central area by foot and lack of public transport options. It would be better if free shuttle bus to the train station can be provided.

Spacious room. Although it’s kinda far from the central area, it’s just a ¥700 3 minute taxi ride away from the train station, making it convenient still.

Stayed in January 2024

Big spacious rooms and great location near Karuizawa Prince Shopping Mall and supermarket.

Stayed in December 2023

On internet it says 4 stars, but stated in the lobby 3 stars. Also ion booking.com it says twin bed room, however the front office explained, its double twin bed not 2 rooms. I think they have to correct this issue, as i had an argument with hotel front office about this matter.

Location ok near station and room is huge

Stayed in December 2023

Enquired about how we can get to Prince Ski resort and was told to take a taxi , checked with the hotel staff what are the available options to get back from the ski resort and was told only via taxi as well. Infact, the ski resort itself provide free shuttle bus to the JR station and we managed to hop on it to the outlet .

The hotel is clean and love the family room that we have booked. Location is about 15mins walk from the JR station . it will better if the hotel can arrange free shuttle to & fro from the JR station.

Stayed in December 2023

Nice public bath

Stayed in December 2023

Nothing

Spacious room, onset, quiet neighborhood

Stayed in November 2023

Facilities are a bit dated, but clean and neat.

Large room for the family.friendly staff. Nice onsen. Really comfortable stay. Had a nice dinner at the lobby with a live pianist, lovely atmosphere. Will come back again.

Stayed in December 2023

Good location near central. Only if you are driving. 80s charm. Simple , Classy and elegant . Staff polite. Rooms very clean and spacious ( family room) . Laundry mat and indoor onsen. Would stay again.

Stayed in December 2023

no shuttle bus from JR station

it is spacious and quiet

Stayed in December 2023