064-0809 Hokkaido, Sapporo, Minami 9 Jonishi 5-chome-1-1, Japan
#9 of 203 hotels in Sapporo
Guests' ChoiceBased on 413 hotel reviews
8.8Cleanliness
9.4
Comfort
9.3
Location
8.5
Facilities
9.3
Staff
9.1
Value for money
9.0
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 April 2024
Campbell
GermanyPublic bath was a real highlight.
Stayed in April 2024
Reviewed: 25 April 2024
Fong
MalaysiaNothing
The staff was helpful and friendly. Self check in and out which is so convenient. It is good to have hot spring after whole day walk although the hot spring is little small.
Stayed in February 2024
Reviewed: 22 April 2024
Amarachukwu
JapanNothing
Everything was good
Stayed in March 2024
Reviewed: 21 April 2024
Jerica
Canada- NONE
- Location of the hotel is great! Close to the Nakajimakoen Station AND Seicomart is just across the street. - Staff members were VERY helpful in their own way, especially Matsumoto (hopefully I spelled her name right). She gets a shoutout 'cuz she helped us book a dinner reservation at Sapporo Beer Garden on the same night we've arrived! 🫰🏻 - Housekeeping provided daily sets of towels, sleepwear and water bottles. - I really like that you get to pick your own amenities at the lobby daily. I know that's not for all tourists but it works for us.
Stayed in April 2024
Reviewed: 16 April 2024
Zhisong
United StatesRoad around hotel with a lot of dust
Good location and clean room
Stayed in April 2024
Reviewed: 14 April 2024
Declan
United KingdomGreat facilities, it feels new and clean inside. The baths are a bonus addition. The hotel staff are super friendly and helpful.
Stayed in April 2024
Reviewed: 14 April 2024
Sze
TaiwanOverall is good.
Stayed in April 2024
Reviewed: 8 April 2024
Yu
United KingdomGreat room and size, decent location, very clean, fantastic amenities
Stayed in April 2024
Reviewed: 2 April 2024
Ina
GermanyGood location, quiet, nice bath extremely friendly.
Stayed in March 2024
Reviewed: 2 April 2024
Fionna
AustraliaStrong smell of cigarette smoke in the lobby at times.Good place to stay.
Nice and new. Good staff. Comfortable.
Stayed in April 2024
Reviewed: 31 March 2024
Dominic
AustraliaRooms are fairly small. Otherwise great experience
Clean and close proximity. Laundry machines available
Stayed in March 2024
Reviewed: 29 March 2024
Yoga
IndonesiaThe room was much more spacious that I expected it to be, the addition of massage chair was also unexpected but a welcome one. a 10 minute walk from the station too, location is nice.
Stayed in March 2024
Reviewed: 25 March 2024
Oliver
United KingdomBath was very small, okay for shorter than average persons but a little cramped for anyone on the taller side
Good location close to subway transport links. Easy check in and check out with automated checking desks. Room was decently sized and comfortable
Stayed in March 2024
Reviewed: 23 March 2024
Michelle
AustraliaSnow, it was great
Stayed in February 2024
Reviewed: 18 March 2024
Steven
United StatesPerfect home base for travel within Sapporo. Cozy room with excellent access to the train lines and food. During the winter it gave you quick access to the nearby park in all of its snowed in beauty.
Stayed in January 2024
Reviewed: 15 March 2024
Phongitt
ThailandNo
New, clean and good public bathroom
Stayed in March 2024
Reviewed: 10 March 2024
Michelle
United StatesThe pillows were VERY UNCOMFORTABLE 😔
Great location
Stayed in February 2024
Reviewed: 8 March 2024
Teoh
MalaysiaClean , new , good breakfast
Best hotel I stayed in Sapporo Best Value for money
Stayed in March 2024
Reviewed: 6 March 2024
Cerys
CanadaBeds could have had more pillows and room was a bit hot
Very close to central Sapporo. Onsen was lovely.
Stayed in March 2024
Reviewed: 5 March 2024
Jenizel
Hong KongNo microwave
Clean and nice
Stayed in March 2024
Reviewed: 3 March 2024
Joe
United StatesThe Hotel was nice and clean.
Stayed in February 2024
Reviewed: 3 March 2024
Wen
TaiwanHope can provide water dispenser for hot water
Staff very professional and provide the service if they can do their best.
Stayed in March 2024
Reviewed: 1 March 2024
Jannisa_b
ThailandThe public bathroom has a set period of time for male and female so if lady C/O early then forget about using it (6 AM - 10 AM)
Room size is kinda bigger than other hotels in the area. Check in process is quick due to Kiosk machine. Great location walking distance from subway.
Stayed in February 2024
Reviewed: 29 February 2024
Pornpun
JapanI asked the staff earlier about luggage delivery service to Niseko and one staff said they could do it. The next morning another staff told me that the information their staff gave was wrong. They suspended the service during winter time as the delivery company cannot guarantee the luggage will be delivered at the expected date&time.
New and spacious room. Public bath was nice.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content