250-0408 Kanagawa, Hakone, Gora 1320-179, Japan
#41 of 138 hotels in Hakone
Guests' ChoiceBased on 1073 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.4
Value for money
8.8
Free WiFi
8.7
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End of dialog contentReviewed: 3 June 2024
Douglas
SingaporeNA
The onsen was not too bad, but the female onsen water was not hot enough. The breakfast was good and unique. There was free soda can post onsen. The beds were comfortable. As it is a hostel and hotel concept, the crowd was very diverse. The cable car is literally beside the hotel.
Stayed in May 2024
Reviewed: 2 June 2024
Anna
SerbiaI was unpleasantly surprised by the state of the carpet in the room, it had all kind of stains on it, presumably of different origins. Can’t imagine what wasn’t spilled there. It would be cool if the owners will either change or clean it
This is a modern tourist-oriented hotel. The breakfast and dinner were nice. Though you have to understand it’s not a kaiseki kind of dinner, there is no tatami etc. the beds were comfy, I slept well. The onsen area was nice, women/men areas are separated, no more than 6 people are aloud at the same time. The location is super cool, highly accessible, close to the train station and cable car.
Stayed in May 2024
Reviewed: 2 June 2024
Dipna
AustraliaThe breakfast jar whilst a great idea was luke warm at the top and cold at the bottom which indicates pre preparation and refrigeration without sufficient warming upon serving. This was probably the only negative aspect to this stay for us.
Stayed in May 2024
Reviewed: 29 May 2024
Cham
ThailandThe restaurant was closed
Trendy, great location , lovely design and nice touch about free soda pop ( though my gf thinks better if you give ice cream😆)
Stayed in May 2024
Reviewed: 28 May 2024
Sally-ann
AustraliaDisappointed about private onsen access, but everything else great
Lovely little hotel. Fabulous position in Gora (above Hakone) just next to station and cable car. Apparently there’s a public onsen (didn’t use), was misled by reports of a private onset which we planned to use but apparently non existent. Nevertheless, room spacious, delicious breakfast and lovely helpful staff
Stayed in May 2024
Reviewed: 27 May 2024
Lauren
GermanyThe shared bathroom could be cleaned more regularly, particularly the sink which had hairs there regularly. They tried their best to accommodate for vegan but would’ve been lovely if they had more options and also dessert. Also found the whole reservation system slightly unnecessary and a bit over engineered for my taste
Great that there’s an Onsen and nice amenities. Nice that they provide a robe. Very nice staff.
Stayed in May 2024
Reviewed: 25 May 2024
Conni
IndonesiaGreat location. Right beside Gora St. The dormitory room is very spacious so I don't feel cramped inside.
Stayed in May 2024
Reviewed: 24 May 2024
Sreejith
IndiaNothing as such
A delightful location with superb breakfast and dinner choices. The standout highlight was the exceptional onsen, complemented by spacious rooms.
Stayed in May 2024
Reviewed: 24 May 2024
Adriana
CanadaLoved everything!
Stayed in May 2024
Reviewed: 23 May 2024
Rebecca
United KingdomStaff were very friendly and helpful, food was wonderful too & everywhere had such amazing atmosphere
Stayed in May 2024
Reviewed: 22 May 2024
Vivien
AustraliaAmazing location next to Gora Station (to access Hakone free-pass loop). Breakfast was delicious, although a bit fancy for fussy eaters (but they did have hot chips!).
Stayed in May 2024
Reviewed: 20 May 2024
Yoel
IsraelAdding a closet to put clothes
The breakfast and the atmosphere
Stayed in April 2024
Reviewed: 19 May 2024
Shirley
CanadaAll good. Wish we had more time at the hotel.
Beautiful property with friendly staff. The room was very clean and spacious. Beds and bedding were perfect. The onsen was a wonderful experience. Very close to Gora Station to start your Hakone adventures.
Stayed in May 2024
Reviewed: 19 May 2024
Sangeetha
AustraliaLocation very close to Gora station. Very nice onsen. Excellent breakfast and dinner options.
Stayed in May 2024
Reviewed: 17 May 2024
Callula
AustraliaThe style, staff, onsen & location
Stayed in May 2024
Reviewed: 17 May 2024
Jeannie
United StatesI stayed in a private room, shared bathroom. Great onsen so shared bathroom not an issue for me. Get the breakfast and dinner. All around amazing value.
Stayed in May 2024
Reviewed: 16 May 2024
Chew
MalaysiaHard to get food for dinner around hakone... must book in advance
The location is just next to the gora station . Staff was friendly & helpful. They even provide curler in the bathroom.
Stayed in April 2024
Reviewed: 16 May 2024
Susan
AustraliaGreat location, spacious comfortable rooms, friendly & helpful staff. Food at breakfast & dinner was excellent.
Stayed in May 2024
Reviewed: 16 May 2024
Michelle
United KingdomThe music choice in the bar/restaurant was Western middle-of-the-road dated pop/rock - why?? It didn’t meet the chilled vibe the hotel seemed to be trying to create. We would have eaten in the restaurant all the time, but went once and couldn’t bear the music - it was the worst of all the places we ate/stayed!! Please change the soundtrack!!
It’s got a very relaxed vibe, great location near the station and wide corridors, spacious rooms, which was refreshing - our room even had a sofa. Restaurant & bar onsite & onsen.
Stayed in April 2024
Reviewed: 16 May 2024
Karolina
Polandi think the common room could have some more comfortable seatings
very clean, nice design, very nice staff, great food, beautiful onsen
Stayed in May 2024
Reviewed: 14 May 2024
Angela
United KingdomNothing!
Staff were really helpful and friendly staff. Lovely food, dinner and breakfast. Room was perfect. Perfect location next to station.
Stayed in May 2024
Reviewed: 14 May 2024
Antony
United KingdomI would have preferred a bit more privacy while walking to the onsen, felt like people were looking from the bar as we walked past.
Such an amazing hotel. The staff were so friendly and helpful, the restaurant/food was some of the best food we had in Japan. The room was a great size/ great washing facilities and of course the selling point is the Onsen. Would 100% make a visit again.
Stayed in May 2024
Reviewed: 14 May 2024
Ajeet
IndiaThe beds are hard to sleep on, the breakfast and dinner timings are a bit strict.
Very well located with a nice little onsen and convenient for a family with kids due to bunk beds
Stayed in May 2024
Reviewed: 12 May 2024
Suteenart
ThailandOnsen allows 6 people max and quite full book. There is no booking system so I can’t get a chance to use this facility. Be appreciated if booking with schedule can be arranged.
Room size is quite big. We like restroom. Breakfast is very good, so delicious and nice arranged.
Stayed in April 2024
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