250-0408 Kanagawa, Hakone, Gora 1320-179, Japan
#39 of 136 hotels in Hakone
Guests' ChoiceBased on 1066 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.4
Value for money
8.8
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Sally-ann
AustraliaDisappointed about private onsen access, but everything else great
Lovely little hotel. Fabulous position in Gora (above Hakone) just next to station and cable car. Apparently there’s a public onsen (didn’t use), was misled by reports of a private onset which we planned to use but apparently non existent. Nevertheless, room spacious, delicious breakfast and lovely helpful staff
Stayed in May 2024
Reviewed: 27 May 2024
Lauren
GermanyThe shared bathroom could be cleaned more regularly, particularly the sink which had hairs there regularly. They tried their best to accommodate for vegan but would’ve been lovely if they had more options and also dessert. Also found the whole reservation system slightly unnecessary and a bit over engineered for my taste
Great that there’s an Onsen and nice amenities. Nice that they provide a robe. Very nice staff.
Stayed in May 2024
Reviewed: 25 May 2024
Conni
IndonesiaGreat location. Right beside Gora St. The dormitory room is very spacious so I don't feel cramped inside.
Stayed in May 2024
Reviewed: 24 May 2024
Sreejith
IndiaNothing as such
A delightful location with superb breakfast and dinner choices. The standout highlight was the exceptional onsen, complemented by spacious rooms.
Stayed in May 2024
Reviewed: 24 May 2024
Adriana
CanadaLoved everything!
Stayed in May 2024
Reviewed: 23 May 2024
Rebecca
United KingdomStaff were very friendly and helpful, food was wonderful too & everywhere had such amazing atmosphere
Stayed in May 2024
Reviewed: 22 May 2024
Vivien
AustraliaAmazing location next to Gora Station (to access Hakone free-pass loop). Breakfast was delicious, although a bit fancy for fussy eaters (but they did have hot chips!).
Stayed in May 2024
Reviewed: 20 May 2024
Yoel
IsraelAdding a closet to put clothes
The breakfast and the atmosphere
Stayed in April 2024
Reviewed: 19 May 2024
Shirley
CanadaAll good. Wish we had more time at the hotel.
Beautiful property with friendly staff. The room was very clean and spacious. Beds and bedding were perfect. The onsen was a wonderful experience. Very close to Gora Station to start your Hakone adventures.
Stayed in May 2024
Reviewed: 19 May 2024
Sangeetha
AustraliaLocation very close to Gora station. Very nice onsen. Excellent breakfast and dinner options.
Stayed in May 2024
Reviewed: 17 May 2024
Callula
AustraliaThe style, staff, onsen & location
Stayed in May 2024
Reviewed: 17 May 2024
Jeannie
United StatesI stayed in a private room, shared bathroom. Great onsen so shared bathroom not an issue for me. Get the breakfast and dinner. All around amazing value.
Stayed in May 2024
Reviewed: 16 May 2024
Chew
MalaysiaHard to get food for dinner around hakone... must book in advance
The location is just next to the gora station . Staff was friendly & helpful. They even provide curler in the bathroom.
Stayed in April 2024
Reviewed: 16 May 2024
Susan
AustraliaGreat location, spacious comfortable rooms, friendly & helpful staff. Food at breakfast & dinner was excellent.
Stayed in May 2024
Reviewed: 16 May 2024
Michelle
United KingdomThe music choice in the bar/restaurant was Western middle-of-the-road dated pop/rock - why?? It didn’t meet the chilled vibe the hotel seemed to be trying to create. We would have eaten in the restaurant all the time, but went once and couldn’t bear the music - it was the worst of all the places we ate/stayed!! Please change the soundtrack!!
It’s got a very relaxed vibe, great location near the station and wide corridors, spacious rooms, which was refreshing - our room even had a sofa. Restaurant & bar onsite & onsen.
Stayed in April 2024
Reviewed: 16 May 2024
Karolina
Polandi think the common room could have some more comfortable seatings
very clean, nice design, very nice staff, great food, beautiful onsen
Stayed in May 2024
Reviewed: 14 May 2024
Angela
United KingdomNothing!
Staff were really helpful and friendly staff. Lovely food, dinner and breakfast. Room was perfect. Perfect location next to station.
Stayed in May 2024
Reviewed: 14 May 2024
Antony
United KingdomI would have preferred a bit more privacy while walking to the onsen, felt like people were looking from the bar as we walked past.
Such an amazing hotel. The staff were so friendly and helpful, the restaurant/food was some of the best food we had in Japan. The room was a great size/ great washing facilities and of course the selling point is the Onsen. Would 100% make a visit again.
Stayed in May 2024
Reviewed: 14 May 2024
Ajeet
IndiaThe beds are hard to sleep on, the breakfast and dinner timings are a bit strict.
Very well located with a nice little onsen and convenient for a family with kids due to bunk beds
Stayed in May 2024
Reviewed: 12 May 2024
Suteenart
ThailandOnsen allows 6 people max and quite full book. There is no booking system so I can’t get a chance to use this facility. Be appreciated if booking with schedule can be arranged.
Room size is quite big. We like restroom. Breakfast is very good, so delicious and nice arranged.
Stayed in April 2024
Reviewed: 12 May 2024
Catlin
United KingdomThe rooms are wonderful, the staff go above and beyond, and the food - both breakfast and dinner- was great. The locations makes most things easy to walk to- would stay again.
Stayed in April 2024
Reviewed: 11 May 2024
Graeme
AustraliaThe onsen and attentiveness of staff.
Stayed in April 2024
Reviewed: 10 May 2024
Sabba
AustraliaNothing.
We were looking for accommodation that is traditional yet equipped with modern facilities. We absolutely loved how spacious our room was with a small balcony overlooking the cable car. The staff were extremely helpful and ensured that the food is catered to our needs - extremely content with the service and the food choices and ambience. Staff have done their duties beyond excellence. Onsen was great and not crowded. My kid loved the room so much that he was reluctant to leave the room. He was thrilled to wear Yukata of his size for the first time. The whole experience left us speechless and extremely grateful to the staff. I highly recommend.
Stayed in April 2024
Reviewed: 9 May 2024
Marek
PolandMy stay was too short
Great onsen, spacious room, fantastic location just nex5 to the station and a ropeway. And very nice food on the top of that!
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content