The only small feedback was at times the hot water took a while to heat up (in colder mornings or late at night)

Came to Fuji for 2 nights with my partner and we were warmly welcomed by the staff. The staff went above and beyond with every opportunity. We were given a $20 AUD voucher upon arrival, general tips and all of our questions answered. There was one man who spoke English very well and the rest of the staff were extremely accommodating, they also used Google Translate to ensure we understood all T&C’s. The facilities itself were VERY clean and comfortable. The balcony was beautiful at night with an excellent view of Mt Fuji. There isn’t too much available in the area to eat, so you can buy a hot pot dinner set from the reception and they will leave it in your fridge and guide you on how to cook it. Really loved this place and the highlights were definitely the excellent customer service, all staff were so smiley, warm and helpful. Highly highly recommend! We paid ~$450 for 2 nights, what a steal for the spaciousness and beautiful villa!!

Stayed in May 2024

This is more our own fault... But when we checked in the movie projector screen was down and we didn't realise there was a second bathroom behind it :( we were going downstairs to shower and decided to sleep in the downstairs beds some of the nights. Felt a bit pressured to order the same thing as my partner for breakfast. But we stayed multiple days so got to try everything, it was really good.

This place was amazing! We didn't book the fuji view villa however were still able to see it from the roof top. It was very clean and beds extremely comfortable. You get free rubber ducks and bath salts as part of the amenities and they have a small selection of local produce/wine/souvenirs. If you opt out of the cleaning you can get a 2000 yen voucher each day you opt out to use at the store. Welcome chocolate on arrival as well. Breakfast was nice, staff were very accommodating. Very modern, automatic blinds

Stayed in March 2024

Location, it was a bit far from things

Everything, it was a really nice stay

Stayed in May 2024

Very Good

Stayed in April 2024

Convince and clean

Stayed in May 2024

Breakfast options were very limited.

It was very spacious and has an entertainment room with a projector with several streaming options so we could have a cinema program.

Stayed in April 2024

English language/support - limited Pricing - we came during a holiday, and the price was pretty insane. We still went for it, as options were limited and we wanted a view of Fuji. Pricing off-season should be much more appealing.

The villa - beautiful, spacious, well-equipped The terrace - if you visit at the right time, and are lucky with the weather, its simply spectacular Staff + service - good, kind and flexible

Stayed in May 2024

No washing machine. Also the stairs were steep but I understand that they are required to get that awesome view. If you have bad knees or ankles it might be a strule going up and down.

Great view of Mt Fuji. We had an easy pick up and drop off by staff at the local train station. It was nice to have a separate villa after travelling and staying at Hotels. It was nice to have a table and chairs to sit at!!

Stayed in May 2024

Modern and technologically advanced equipment. Especially in the bathroom, temperature adjustment of heating and water all via electronic control, and panels only in Japanese. Missed key descriptions on armature in English.

Spacious and comfortable villas. Two bedrooms on separate floors. On each floor bathroom and toilet. At the top, a pleasant terrace with a beautiful view, in the evening a pleasant atmosphere in the light of lights. Modern arrangement. The staff is extremely friendly and helpful. Available website with all the necessary tourist information in many world languages. There is also a shutle bus to Fuji Q amusement park and train station. Accommodation exceeded expectations. Highly recommended.

Stayed in May 2024

Cleaning is not included in the price,

The location is good, but make sure you have own transport, there’s no convenient store or any shop within walking distance.

Stayed in April 2024

Location 💯 Cleanliness💯

Stayed in April 2024

Everything was good.

It's a 3 story house with a beautiful roof top. We didn't get to see Mt fuji due to rain..a full day of rain!. Bed is super comfy and house is clean. We rented a car which was super easy to get around at kawaguchiko. We ordered the shabu shabu set for dinner and the meat portion was too much for us to even finish.

Stayed in April 2024

The staff were incredible. Very professional and always courteous to our needs. Would certainly recommend for this reason, plus the view is incredible too :)

Stayed in April 2024

The villa I stayed no parking lot beside. That is inconvenience if raining.

Space and service

Stayed in March 2024

The villa we got had a partially obstructed view of mt fuji. The stairs in the villa are very steep.

Everything was very clean and organized. The villa was quite well maintained and very well equipped. Free bath salts and essential oils for the bath was just a sweet bonus. All the staff on site are very polite, friendly and helpful

Stayed in April 2024

The stairs going to our accommodation. It was especially tiring for my group since most of them are of senior age (65+ years old). For young people, that wouldn't be a problem.

Breakfast was quaint, enough to get started for the day. It would be nice to have a dinner selection as well since the area does not have much restaurants to choose from.

Stayed in March 2024

The property was really lovely, spacious, clean and quiet. Very clean and great location. The staff are great, very accommodating even if there is a slight language barrier they were still more than welcome to help and tried to understand best they could. AMAZING view of Mount Fuji

Stayed in April 2024

Villa is spacious, with large rooms and a kitchen, both balconies on the 1st and 2nd floor. Very clean,

Stayed in April 2024

It is difficult to travel around this area without a car. I drove during my stay, and after driving I feel that it would have been better if the roads have better layout which allows more than one car to drive at any given time. Also, I had a bad encounter when driving here right before I checked out. My room was at a corner, and when checking out I had to drive up to load my luggage. This resulted in many people having to wait for us to load. What was upsetting was that subsequently, a guy, presumably a staff came up to tell us off saying that we were blocking the road. I was aware that we are blocking the road but where else could I have parked the car so that we could load our luggage? There was also no way I could park at an alternative place in front of me since there were already cars (3 to 4) parked in front of the other rooms. Would have appreciated if an alternative solution was provided to help resolve the issue for all.

The layout of the apartment was great! Love how we could see Mt Fuji from our balcony. It's very quiet and in a secluded area, amongst other apartments with the locals.

Stayed in April 2024

View and service crew so friendly

Stayed in April 2024

Need more english speaking staff

Stayed in April 2024

The view of Mt Fuji from the rooftop

Stayed in April 2024

Staff are very polite and friendly. Wide range of different types of bath salts are available for pick up when we check in. The villa itself is very beautiful and it has everything we need. I really enjoyed the rooftop with a good view.

Stayed in March 2024

Location was great, close to Fuji q highland, had the view of Mount Fuji in the morning on the roof top. We were very lucky to see it for 20 mins due to overcast and snow for 2 days we were there

Stayed in March 2024