NOTHING!

Great view and lovely apartment, spacious and comfortable.

Stayed in December 2023

Not enough warm

Well equipped, clean, cozy, Fuji mt view at the rooftop, near to lake, nice staff

Stayed in December 2023

Everything. The Mount Fuji view is the main highlight

Stayed in December 2023

heating facilities could be better, it was very cold

good views and facilities

Stayed in November 2023

Should have English language to describe how to use equipment.

New -cleanliness-good view-luxury

Stayed in November 2023

Just the location. If you don’t have a car it’s hard to get around. We didn’t mind walking although it can be a challenge. Be aware it’s hard to catch a taxi as Kawaguchiko is so busy with tourists. Also the ‘hot tub’ is just a bath. But again, we didn’t mind.

Great property, even better staff. We were travelling with our 2 year old and everyone was so nice. They even supplied baby soap, toothbrush, cloth etc They provide a complimentary transfer to the train station or bus station. They provide bath salts which made the bath feel fancy!

Stayed in November 2023

Lovely view of Fuji. Spacious and clean. Enjoyed the stay

Stayed in November 2023

The narrow road leading to villa was a bit of a harrowing experience at first. Once you are familiar with the road, it is fine.

The 3-bedroom villa was clean, very spacious and well equipped for our group of 4 friends. View of majestic Fujiyama was simply breathtaking especially when we had clear skies for most part of our 3 day stay in Kawaguchiko. Staff were exceptionally friendly and helpful.

Stayed in October 2023

The staff is very organized and speak English very well. It was easy to communicate via both Booking.com and in-person. It has a very nice view of Fuji san as well

Stayed in October 2023

There is not a single thing we didn’t like as we came back again :)

Everything was exactly as described and in fact this is our second stay at Grand Villa Toki. We came last year and stayed a night at the villa. The location is great, very close to attractions and shops. The advanced technology in the villa is a bonus too. Staff made you feel very welcomed. The Fuji view from the rooftop was spectacular.

Stayed in November 2023

Cleanliness wasn't perfect. The baby gate guard provided was dirty, a simple machine wash could have made it clean. Additionally the carpet feels like it needs some deep cleaning. Otherwise it is still acceptable in general. The stairs may be steep for elders. So they are likely to stay on the ground floor if they do not wish to climb the stairs. The individual parking lot can be tricky for some drivers as it is quite a tight space to navigate. Also the entrance to the compound is also quite tight. So best to watch out when entering and exiting. More in-room instructions on operating the bathtub will be appreciated, as we had to randomly press and try the different combinations on the panel to figure out how to fill the tub.

Well equipped kitchen and pre-pepared baby gate guard, baby high chair, baby cutlery set and a baby welcome kit. Having 2 separate rooms on separate floors, and equipped with additional warmers on each floor/room to help in heating up the rooms during the sudden drop of autumn nights. It is also interesting that if you opt out for cleaning (as we were only staying for 2 nights), you can get a 2000 yen voucher to spend at the hotel reception for drinks or souvenirs. We also did enjoy that coffee and tea plus bath salts/essential oil are available for guests to take back from the reception to enjoy it at the accommodation.

Stayed in November 2023

It is on a perfect spot to watch sunrise and sunset with Mountain Fuji

Stayed in October 2023

Nothing

Everything! The house is spacious, spotlessly clean, well equipped, with a wonderful rooftop where you can see Mt Fuji. They have a kitchen that comes with a fridge, a microwave, a coffee grinder, coffee beans, coffee drip tools, electric stove and all necessary utensils. The breakfast is also very nice.

Stayed in November 2023

The shower was a bit odd to use but nothing major.

Staff were phenomenal. Gave us a tour of the villa and instructions on everything. Beautiful views if you're lucky enough to have a clear day!

Stayed in November 2023

Having the Beautiful Mount Fuji right outside your property was an absolute vibe. The sukiyaki coursed provided was very yummy. Staff were super accomodating!

Stayed in October 2023

Getting to the place on foot is dangerous and there is no sidewalk on the sides of the road. So you need to get a taxi even for the supermarket. You can heard the kids from the Fuji High Q land during the day and the evening.

Everything was good. The apartment was well equipped. We liked it!! The staff helped us a lot and provided a shuttle service at the end of the stay.

Stayed in November 2023

Staff, view, facility, breakfast

Stayed in October 2023

The smell of the place (because of BBQ), not having halal options or restaurants near me, the weather was so cold and there wasn’t enough heating system.

The view and the size of the villa

Stayed in November 2023

Pillow too soft.

Very spacious and clean apartment. Have everything in the apartment with full kitchen set.

Stayed in November 2023

Rooms are too bright, especially without blinds.

Great villa with amazing view of Mt Fuji. It is also a very short drive to 3 supermarkets.

Stayed in October 2023

no en-suit bathroom.

The rooms were fine but please consider the Futon room, there is no privacy for this kind of room. reconsider if you need to use this type, try hotel will suit you more.

Stayed in November 2023

There was nothing we did not like. Seriously could not find anything wrong at all ! Well done team TOKi

The whole place was amazing. Staff so friendly and villa was so clean and spacious. Lovely touches all around the service, such a well dressed chef delivering the breakfast. Staff waiting on the road dressed smartly and waving you goodbye. Awesome

Stayed in November 2023

Extremely helpful staffs. The property is so big, clean, well organized and very worth the price. Free parking spaces. The alley might feel a bit too narrow for the first time driving around this area.

Stayed in October 2023

TOKI is a dream, the staff are so lovely and welcoming!! The most beautiful accommodation with incredible views of mt fuji, I couldn’t not recommend this place more! still pinching myself that I was lucky enough to stay here! It was my partners birthday and the staff went above and beyond to make him feel special with balloons and treats!

Stayed in October 2023

Breakfast is a little simple. Description said view of Mt Fuji. Our Villa had obstructed partial view. I guess this depends on which villa you stay.

Our regular villa is very spacious for two, it would work comfortably for a group of four people. Two twin beds and a double bed. Two full bathrooms and two toilets. Ok location, 10mins walk to train station, 30mins walk to the lake. Staff is very friendly. Loved the roof top. Partial view of Mt Fuji from roof top. Fully equipped kitchen is very useful.

Stayed in October 2023