401-0302 Yamanashi, Fujikawaguchiko, 山梨県南都留郡富士河口湖 小立802, Japan
#83 of 98 hotels in Fujikawaguchiko
Guests' ChoiceBased on 241 hotel reviews
7.5Cleanliness
7.9
Comfort
7.9
Location
7.3
Facilities
7.4
Staff
8.5
Value for money
8.2
Free WiFi
6.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 May 2024
Yilong
SingaporeCan bring dog to stay along Nice view of Mount Fuji Value for money
Stayed in May 2024
Reviewed: 19 May 2024
Daena
AustraliaIt wasn’t very clean and there was a bit of a stale smell
Staff were friendly and helpful
Stayed in May 2024
Reviewed: 11 May 2024
Paneda
PhilippinesWifi was unavailable and I have an urgent video call during our stay. Staff in the reception area were most of the time busy and not around. We were not accustomed with public bath I hope you can consider private bath for foreigners.
I like most was the location because of the Mt.Fuji view, near lake and park.
Stayed in May 2024
Reviewed: 9 May 2024
Grzegorz
PolandWifi was not working Showers are Japanese style (onsen), but they need to be refresh.
Clean room. The biggest room, which I had during my trip thorugh Japan
Stayed in April 2024
Reviewed: 9 May 2024
Zheanne
JapanThe soaps and tissues were not refilled. Onsen not that hot. Some lights were blinking. Some areas were very dark at night. We need to go to a separate building just to take a bath. The kettles were not cleaned and placed on the dirty corner.
Near the sightseeing spots. You can see Mt. Fuji
Stayed in May 2024
Reviewed: 3 May 2024
Charles
United KingdomThe wifi wasn’t working properly and I had an important call to make. The staff member was really helpful and let me use her personal hotspot.
Waking up to see the view of Fuji without leaving bed was amazing!!! Loved the mini onsen/bath. Staff very helpful and friendly.
Stayed in May 2024
Reviewed: 30 April 2024
Denisa
SpainHours of using the shower are limited
The location, traditional japanese room, the view
Stayed in April 2024
Reviewed: 28 April 2024
Suvarna
IndiaI cannot read or write Japanese. On Booking.com website, the Hotel name and location was in Japanese... We reached the town bus station at 6:30 pm... The tourist office was closed, no could guide us to find the hotel for long...Telephone attendant at hotel could not speak English and could not tell us the directions to hotel.. Reached at 8:30 pm and there was no one at the reception. Only keys were kept...felt a bit bizarre on the hospitality aspect.
Good location...peaceful...quiet and serene. beautiful rooms...good common bath area
Stayed in April 2024
Reviewed: 20 April 2024
Michael
United KingdomOnsen and showers only available between 6pm and 9am.
Less than 30 minute walk to train station with shops and restaurants within 15 minutes. Great value and more traditional feel. Very generous room size.
Stayed in April 2024
Reviewed: 19 April 2024
Li
ChinaThe spa water is a little bit too hot
Great view of Mt. Fuji from the room; nice and clean spa shower room
Stayed in April 2024
Reviewed: 16 April 2024
Nandin-erdene
AustriaAll good and highly recommend.
We could take a Green Bus to reaching hotel and take a little walk. The location is so good especially the view from balcony. We could see the Fuji from the room. The room has a separate space between living area and bedroom.
Stayed in March 2024
Reviewed: 14 April 2024
Barry
United KingdomJust the wifi not working
Nice traditional Japanese hotel with views of mt Fiji from our room, large spacious rooms in a quiet location, helpful staff Wifi unfortunately poor but we had data so used that
Stayed in April 2024
Reviewed: 11 April 2024
Vladislava
United KingdomThe tatami mats were too thin and hard to sleep on. The room was cold especially when sleeping on the floor near the windows. Breakfast was strange as we were brought heated bento boxes mainly consisting of rice and some overcooked watery vegetables.
Interesting communal bath experience, helpful staff
Stayed in April 2024
Reviewed: 9 April 2024
Marcia
IsraelThe location is a bit far from the station, about a 30 minute walk. Very little public transport near the hotel. Takes nearly 15 mins on foot to get to lake kawaguchiko. The window is a traditional Japanese design, which meant it didn't block the light and the room was completely bright right at sunrise.
The view is as wonderful as it is in the photos. The room is large and comfortable. We enjoyed the tea that was provided in the room, and loved using the provided yukata for the warm bath. Walking distance to the lake.
Stayed in April 2024
Reviewed: 8 April 2024
Nann
SingaporeWe can see the Mount Fuji from our room which is unforgettable memory. The room is big and clean. The staffs are nice too. The location is 30mins walk from Kawaguchiko station. Eateries is 15 mins walk from Hotel. Nice experiences of Japanese culture living style. Will come again. Shower is share and toilet is inside the room.
Stayed in April 2024
Reviewed: 6 April 2024
Gauri
QatarThere was hardly anyone available at Reception when needed. We were asked to check out at 10 am but couldn't speak to anyone regarding a requirement we had. Public washrooms open at 9 am so if anyone wants to start their tour early morning, they can't shower.
Clean and very specious rooms with view of Mount Fuji.
Stayed in March 2024
Reviewed: 5 April 2024
Anek
Thailandlift for moving our lugage is un usable, we have to life our 60 kgs stuff thru ladder for 3 floor,
view to Fujisan is incredible
Stayed in March 2024
Reviewed: 3 April 2024
Peier
SingaporeA little far away from 7-11 and bus stop.
Beautiful mt. Fuji view, some cables can be seen, but cables are everywhere in Kawakuchiko Town. Extremely large room, family or friends can enjoy your time together. Nice and helpful front desk staff, can easily communicate in 3 languages. They provided map for food around.
Stayed in March 2024
Reviewed: 2 April 2024
Nabilah
MalaysiaThere is toilet in the room, which is ok, however the bathroom is in another building, and it is open sharing, we were only allowed to use during certain times. There’s no elevator as well, so it’s a bit hustle to carry big luggages as room with fuji view is in 3rd floor.
Very nice Japanese ryokan room with tatami. The room also has a big space. Would be very nice in clear weather as you can see mt fuji straight from the window. Sadly when we were there fuji was not visible at all because it was snowing through the days. Location wise it is near lake kawaguchiko, however it is not very convenient if you don’t come with car, as it is a bit far from station. If you come by car there is free parking. The staff was nice and helpful. The breakfast was nice too! We got bento served in our room.
Stayed in March 2024
Reviewed: 26 March 2024
Ang
SingaporeThe wifi did not reach my room and stopped short at the doorway.
The staff were very helpful especially as I broke my phone on the day that I arrived, they tried to help me arrange transport to the bus station on the day of my checkout
Stayed in February 2024
Reviewed: 25 March 2024
Tam
Hong KongFix the aircon.
A bit away from bus station
Stayed in March 2024
Reviewed: 24 March 2024
Ana
North MacedoniaInternet connection was not the best, and it was really cold in the halls of the hotel. If we leave the room we were requested to turn off heating but when returning back, the room would also be very cold. It is far from the station, so I don't recommend it without a car as busses are not reliable.
Spacious room with wonderful view of mount Fuji. Staff was friendly!
Stayed in March 2024
Reviewed: 22 March 2024
Malaniyom
Thailandwifi to bad, and bath room have to walk outside building .
location and room sizing
Stayed in March 2024
Reviewed: 21 March 2024
Rosalind
United KingdomIt was extremely cold, rather too spartan, and much further from the station than the website implied. Instructions on getting the heater going in the room could be a lot clearer, especially when it was -4C outside! No breakfast unless you ordered 3 days in advance. It did not seem good value for the price asked.
It was simple and clean, with a wonderful view of Mt. Fuji.
Stayed in March 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content