Staff doesn't communicate in english but try to help we communicate via google translate is ok

The location is about 3 minute walk to oishi park which is so easy to go to the park and the bus stop. Staff was helpful, The room is big worth the money.

Stayed in March 2024

The building is dated and not cleaned well. We did get an ensuite bathroom but it was very small.

There were good views of Mt Fuji from the dining room, the upstairs common room and the two private onsens. The food prepared by the kitchen was very well presented and the chef took a lot of effort. The carrot soup was divine and the piece of duck was cooked just right. The dessert was also delicious.

Stayed in April 2024

Simple and cozy little B&B near Oishi Park. Quiet, with a nice sento, and located around the best area of Kawaguchiko - away from the swarm of tourists around the city center. Staff attentive and kind.

Stayed in November 2023

The rooms felt surprisingly outdated and old, with the bathrooms being quite small, even for Japanese standards. The bedframes were beautiful, but a bit creaky which might bother some.

There was excellent service throughout our stay. The meals, dinner and breakfast which were included in our room charge, were also excellent. While the location was a bit further from the main train station, it gave the whole property an amazing view of Mt Fuji, which the place took full advantage of with huge windows in shared facilities like the restaurant and lounge. The private onsen, available for booking as a part of the room package, was also nice.

Stayed in November 2023

The sink taps in my room dripped, didn't make any noise but I didn't want water to be wasted

Peaceful location on the far side of Lake Kawaguchi, Coco deserves the world for her kindness and ability to accommodate to foreign visitors(best of luck with your Duolingo!). The private bath that is complementary was wonderfu, as well as the one in my room, you can buy alcohol to bring in and have a party to yourself for 50 mins and breakfast was a FULL eggs Benedict with an entree of tomato based pork soup, finished by fresh ground filter coffee or tea - all of which was DELICIOUS.

Stayed in November 2023

The first thing that struck us when we arrived at night to check in after a long travel was that the location has a few downsides, you’re a way off any other proper options for dinner on that side of the lake, and the busses finish pretty early around 6:30pm. We made do with a nearby hostel/bar serving pretty nice basic meals and the Yamazaki convenience store for cup noodles, but that was all you could really do at night if you didn’t want to spent the money and have the fancy in-house dinner. The hotel itself is pretty old and dainty looking, some might find it fitting and charming for a country hotel type arrangement, but it didn’t quite come across that way to us. The room was at least spacious enough to lay out luggage, unlike most metro area Japanese hotels, but it was otherwise pretty underwhelming. The open air bath in the room which doubled as the shower definitely wasn’t as nice as it seemed like it would be in pictures, there was a pretty strong sulfur-type smell coming from ours and we avoided it in favour of just using the private onsen time each night.

Reception was fantastic, helpful for anything needed and their English was good enough to get everything sorted. We didn’t try any dinner or lunch stuff but the breakfasts were very nice. The private onsens are great, we were able to book a 40 minute slot each night we stayed, and it was much more preferable as a travelling couple than having to split up and go to gender separated public baths, felt like a great experience. We were extremely lucky with weather, and the views of Fuji from our room and the restaurant were genuinely exceptional, I can’t imagine a better vantage point, especially if you walk over to the nearby flower garden on the water in the morning.

Stayed in November 2023

Location Staff Reachable Private bath

Stayed in October 2023

My room is so smell

Stayed in April 2024

We had the pleasure of staying at the Auberge Mermaid last week for 3 nights and it was by far our favourite accommodation in Japan. It is away from the large crowds and is in a very peaceful area, however, it is a 5min walk from the bus stop (comes approx every 15mins) making it very convenient to get into the towns centre. The staff were so kind and accommodating. My travel partner was injured prior to our trip and the staff were very understanding and flexible with our change of dates. Upon arrival we were greeted very warmly and shown to our cosy room. There is a lovely area with views of Mt Fuji with tables and a microwave. Each night you have 50mins in a large private onsen. This was incredibly relaxing and definitely a highlight of our stay. The best part was definitely the food. It was outstanding!! The very friendly chef Hitoshi is brilliant and everything he cooks tastes amazing. Dinner is a 5 course meal that changes every night. Over the course of our stay we had snapper, Japanese black beef, salmon, scallops, duck, shrimp and more! Every night we had a different tasty soup and dessert. It was such a great value for money and we looked forward to breakfast and dinner every day! Highly recommend booking breakfast and dinner while you stay! A special thank you to all of the kind staff, especially Hitoshi for all of your help, recommendations and kindness throughout our stay. We will definitely be back at the Auberge Mermaid on our next Japan trip.

Stayed in February 2024

Transportation a little inconvenient, rural area, not much choice to eat or shopping around.

Accidentally booked such a great hotel! Very quiet, perfect view of Mount Fuji, comfortable private bathroom, delicious meals, and extremely attentive service. it's ideal for those seeking a peaceful environment.

Stayed in January 2024

The view! A short walk behind the property is the shore of Lake Kawaguchiko, which gives you an excellent view of Mt. Fuji (you can also see it from the dining area and lounge). The staff are very kind and went the extra mile to help us. For example,our first night we didn't know the nearby restaurants closed at 5:30 pm and we hadn't reserved spots for dinner, so the reception staff helped us get a taxi to bring us to the nearest 7-11, wait for us, and bring us back with food for our parents.

Stayed in December 2023

The hotel is dated and old, so don’t expect anything new. Our room was very dusty and dirty! The air con was working fine but the filter was very dusty. Things are old inside. After 6pm, there is nothing to do around the hotel, so you need to get a taxi / bus to move around and get something to eat.

The Hotel is located near Oishi Park, which is a great spot for taking pictures of the Mount Fuji. The room is decent size with a original Japanese style bathroom. They offer you a hot bath (50 minutes) in a private room (1 per day).

Stayed in November 2023

Staff wasn’t helpful at all, if u don’t have a car need to rely on a limited bus service, staff could have informed us about food and other things which we won’t be able to get knowing that I didn’t have a car. Small small things which is very unlike any Japanese hotel

Location is looking at mt fuji but there is nothing nearby at all

Stayed in November 2023

a bit far away need to drive

can see Mount Fuji from the window

Stayed in March 2023

a bit far away

clean and comfortable

Stayed in March 2023

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Stayed in September 2023

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Stayed in September 2023

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Stayed in April 2024

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Stayed in March 2024

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Stayed in November 2023

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Stayed in November 2023

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Stayed in November 2023

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Stayed in April 2023

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Stayed in April 2023