Absolutely nothing, wished we stayed longer

The hotel is absolutely perfect - we regretted staying only for one night. The rooms are super private, sometimes it feels like you are the only guests in the hotel. Private onsen is a pure luxury. The rooms are basically like 1 bedroom villa, super spacious, modern, comfortable and clean. The aesthetics of the hotel is beautiful: modern and minimalistic design blending with nature. Dinner and breakfast were delicious and memorable. Japanese hospitality is unmatched - we felt super welcome and the service was outstanding. Hakone is a beautiful area worth exploring - there are amazing museums also just around the corner from the hotel.

Stayed in April 2024

Nothing

Exceptional property. Immaculate, fantastic design and every room has a private onsen. The dinner was some of best food we had in our entire 3 week trip of Japan

Stayed in April 2024

It’s on the spendy end, but felt like a real experience.

Excellent hotel. Worked well for us as a family, would be exceptional for couples. Loved the private onsen in the room, which was spacious and incredibly comfortable.

Stayed in April 2024

It'll be better if there are a bit more facilities available at the hotel for guests to enjoy and one thing that I didn't like was how I need to get in the private onsen before I could close the blinds in the bathroom. It's rather inconvenient when you're all dressed. It's especially tricky for seniors! It would be much better if they install electric blinds instead of manually operated ones.

The Japanese breakfast was great but the Western one were acceptable. The butler that serves our room was amazing, he was polite, always carry smile and nothing was too troublesome for him. All the meals we had for dinner were amazing and we were travelling with family to celebrate my Dad's birthday and they gave us a private room for dinner every night and we were very impressed. We had an enjoyable stay!

Stayed in January 2024

The food was fantastic but menus were set so limited options if you wanted something small or lite.

Beautiful rooms, amazing staff. Felt like we were staying in a spa.

Stayed in April 2024

Excellent food, really comfortable room, beautiful views out of all windows and hospitable and accommodating staff. Really couldn’t fault this place.

Stayed in March 2024

Staff forget to warn me about traffic gem in afternoon from odawara station to hotel. Regular would take less tha. 40m but took us 105minutes. 2.5 times than estimate. Meter price is not much but bathroom break is /may needed. From hotel to station on Monday morning is about 30 minutes. Ritz Carlton warned us about similar situation at other location that traffic may require 40minutes ride to exceed 3 hours. We were upset we didn’t get warned. We may get prepared or change schedule to avoid the traffic.

Hudge amount of meal with a balanced quality and quantity. Nice desert. Freedom of choices on top of omesaki course. Good and lean beef choice. Ok enough for meal. Small but well designed public spa. Clean . Good osen. Nice to offer free beer, chocolate milk, and ice sticks for after osen cool off. Bed is super comfortable. Not much support and firm but very pluffy and soft. Nice soft towels, shampoo and body lotions. Good private in room osen. Ample room space.

Stayed in March 2024

More variety of breakfast options - e.g. Western breakfast

The hotel is close to the train station (Gora) and tourist attractions.

Stayed in February 2024

Location was a bit less accessible via public transport.

Staff and onsen and food were very good. Rooms were very spacious and comfortable.

Stayed in February 2024

Everything was wonderful and we would not hesitate to go back. The room and amenities was great, especially the in-room onsen bath. Every meal was excellent and the staff were on top of things and helpful. It was a wonderful experience.

Stayed in December 2023

Dinner was amazing; truely exceptional quality and far better than most restaurants; chef talented! Service and rooms impeccable!

Stayed in January 2024

Private onsen in the room

Stayed in November 2023

Exceptional service since the moment we reach the hotel. All the employees greet us with a warm smile on the face throughout the stay. Really appreciate their effort in helping us to catch our train to the next destination! Happy with our stay and definitely will come back again!

Stayed in November 2023

Nothing at all.

Dinner and breakfast was amazing - close to best dining experience we’ve ever had. Our room was spectacular, including our very private outlook and balcony onsen. Instantly relaxed upon arrival, with exceptional service throughout our stay. Would have stayed a week if we could!

Stayed in November 2023

The service was exceptional and the facilities were very well maintained. We really enjoyed the large onsen as well as the delicious meals. They also had a pick-up/drop off service to gora station which made commuting much easier. It was a great stay!

Stayed in October 2023

The first day breakfast was mainly Japanese with a lot of salty preserved vegetables to go with rice. A bit too much of carbs and not enough protein. The second day breakfast has more varieties which is more enjoyable.

Staff is so courteous and polite. Everyone would greet you even when you walked past them. An absolutely great experience with onsen and Keiseki meals. Everything is well organised for you before your arrival. Planning in this accommodation is meticulous. Our room is Comfort Premium Suite on the 3rd floor which has a great view of the mountains and feel very private. The location is quite far from Gora Station but the ryokan offers shuttle bus service. Their service is prompt and punctual.

Stayed in August 2023

Food is amazing

Stayed in August 2023

Food was good. Thank you.

Stayed in July 2023

fitness center

Customer service / food / room

Stayed in July 2023

Hotel has tried hard to serve international guests who speak English but not Japanese. Check-in was even done with westerner staff, and I was surprised. Keiseki dinner menu was partially translated into English. However, the English standard and accent by Japanese staff is still Japanese level. Be prepared for that.

Excellent bed, excellent view, excellent food, excellent hot spring, excellent service, excellent everything!

Stayed in June 2023

Nothing I didn’t like

Service was excellent. Food was great. Everything was exceed our expectations.

Stayed in June 2023

Not much to do in the hotel other than onsen. It was too cold to walk to the hotel onsen so we only used the private in-room onsen. Menu was only available in Japanese. Food portion was a bit too big.

Great food and personal service. Very spacious and comfy room. Loved having private onsen in the room. Very quiet and restful place.

Stayed in April 2023

Unfortunately our balcony can view the building aircon compressors or facilities , we spoil the peaceful forest view. We should have asked to change a better view room.

Excellent dinner and breakfast. We had a clean private bath .

Stayed in March 2023

Staff trying to help but their English is poor. Whatever I ask for they responded typically with No. We check out early and was having breakfast in the room which we only have less than 30 mins to finish. the service is poor and they didn’t even serve coffee which I requested but they come back with 2 packets of coffee, not helpful when they know we are in a hurry to leave.

Hotel property is new

Stayed in April 2023