The location is great. When the weather is clear, you can have a beautiful view of Mt Fuji from the hotel. The hotel staff is excellent, the service is second to none. We also loved the breakfast and our ‘Western’ dinner and Japanese dinner in the restaurant.

Stayed in May 2024

Restaurant was less than 1/3 full but they told me to come back in 45 minutes because they were too busy.??? Must have been short-staffed.

Stayed in May 2024

Nothing

Fantastic view of Mt Fuji. Staff were very courteous & very helpful.

Stayed in April 2024

The onsen and the views over mount fuji and the lake are the best. The breakfast is good.

Stayed in May 2024

The bicycle could be free of charge as for the hotel price. The charge was not high so this comment is not for the amount itself though.

Fantastic view! You almost do not need to do any sightseeing fo Kawachigo, the surrounded environment at the hotel is the perfect spot where Mt.Fuji shows her splendid beauty. Breakfast was great.

Stayed in May 2024

The hotel restaurant serves full course meals only.

Exceptional location and facilities.

Stayed in May 2024

bar options quite limited

Very spacius rooms, good onsen, lovely location with garden, shuttlebus from and to Kawaguchiko station

Stayed in May 2024

It was lovely! I have no complaints at all. As mentioned though, the location is further from the main busy area around Kawaguchiko station so there are somewhat fewer food options. There is a 7-11 within walking distance so you're not going to starve.

It's a quieter location away from the busier part of Kawaguchiko. I really enjoyed walking around the property and surroundings observing nature. The garden view room had a beautiful view and the front of the hotel, of course, has a stunning view of Mt Fuji. The room was clean and very comfortable! There is a hotel shuttle to/from Kawaguchiko station (a cab ride for the same trip is about 2000 yen). The back of the hotel also has a bus stop for the green line bus, which is a loop service that takes you West towards Lake Saiko.

Stayed in May 2024

Nice view (Fuji View in front of the hotel and breakfast room. And very comfortable 🫶🏻

Stayed in May 2024

not much to do around the hotel or in the nearby town of Kawaguchiko.

Food was fab, view was fantastic

Stayed in May 2024

Very large room, clean and comfortable. Beautiful grounds. Excellent meal and service

Stayed in May 2024

The bathroom facilities were very tight and the Futon a little to thin and uncomfortable. We have stayed at other facilities that have more comfortable Futon bedding.

The main reason we chose this hotel was for the view of Mt Fuji, that was just magnificent. The bonus was the Onsen, the best one we experienced in Japan. The pushbike hire was another bonus find that we used to cycle around the lake, an activity which was greatly worth the effort.

Stayed in May 2024

Think the counter service can give better advise as I think they may have some language issue and they cannot really give good advise on sightseeing.

Breakfast was good. my room doesn't have mount fuji view but still nice scenery

Stayed in May 2024

The view of Mt Fuji was exceptional (clear day), we were able to rent bikes from the hotel and go on a ride around the area (great experience), Privated had indoor and outdoor baths, which was pretty nice.

Stayed in May 2024

Clean but looks old

Futon, Japanese style room, onsen and the view

Stayed in May 2024

Hotel a bit difficult to get to at night except with taxi. Taxi costs around 1,500JPY from Kawaguchiko Station.

Staff were very friendly, explained everything and tried to converse in English at first. Room was clean and set up nicely for us.

Stayed in May 2024

The shuttle to Kawaguchiko Station was great. I enjoyed my stay there. I rented a bicycle from the hotel and rode around the lake in the early morning. It was lovely.

Stayed in April 2024

The distance from the station. Also the hotel van stops pick up after 6.30 pm

Very picturesque location . Staff very friendly and cordial. Onsen was also good

Stayed in May 2024

Great location.

Stayed in May 2024

The only thing I could say regarding the stay is the hotel is not close by to a local shop .

I can honestly say we have the best view of Fuji! The hotels grounds are absolutely stunning and I would stay here again.

Stayed in April 2024

We should have booked sooner for a room with Mount Fuji view but that was our own fault. The view of the garden and lake was nice though.

Lovely hotel with great view of Mount Fuji. They have a shuttlebus from and to the station Kawaguchiko. Diner was pricey but go for the Japanese meal it is worth it! Other meals we ate elsewhere at the station.

Stayed in May 2024

I wish there was an option for private onsen rental. The location is also a bit far from the main part of town, so it would have been nice to have more shuttle bus options in the evening. The last shuttle back is around 645 pm meaning you would have to take a taxi back to the hotel if you wanted to have dinner and go out in the evening.

Amazing view of Mount Fuji and wonderful staff /facilities. The onsen was very relaxing.

Stayed in May 2024

The location, not very convenient, need to hire a car to get around.

View of Mount Fuji from our hotel balcony was fantastic

Stayed in May 2024

The observation decks are perfect for viewing Mt. Fuji, the garden and lake. Nice and big rooms with comfortable beds. Staff is friendly. We found a good selection of souvenirs and gifts at the gift shop.

Stayed in April 2024