Food at the in-house Japanese restaurant was good quality but over-priced.

Beautiful, historic hotel. Really enjoyed using the onsen facilities which were very quiet. Superb breakfasts. Very close to the local railway station which helped with travelling to the different towns and villages on the route.

Stayed in December 2023

Very beautiful old style hotel

Stayed in December 2023

We were disappointed that there was no availability at the Japanese restaurant. The other restaurants are ok, but as tourists in Japan we'd prefer local food. The other restaurants are ok, but not remarkable for us, and pricey.

Nice atmosphere thanks to the historical charm of the hotel. Great to have an onsen on location. Spacious room. And perfectly located to do the Hakone loop.

Stayed in October 2023

I believe the main dining hall is a better value than the Japanese restaurant

The rooms are beautiful!

Stayed in November 2023

We found the meals to be a bit overpriced for what we had. We ate in the Fujiya Room for breakfast and dinner, bought some items in the bakery and ordered room service one night. Unfortunately, we were disappointed each time.

The room was very comfortable and the little extras were appreciated. The option of having a mineral bath in the room was lovely. The gardens were beautiful. The coffee/beverage lounge was a bonus. It's location makes it easy to access the three types of transport that allow beautiful views of Mt. Fuji.

Stayed in November 2023

Not much restaurants around and the ones in the property are expensive especially if you go with kids.

Very big rooms with comfortable beds Nice garden around Good location Hot baths are nice Beautiful hotel itself

Stayed in October 2023

Nothing

Everything especially spa

Stayed in November 2023

The hotel isn’t too difficult to get to via the mountain train and bus, but getting to sites in Hakone from the hotel can be a little challenging as there is lots of uphill walking involved on many routes to Gora. The buses can also be extremely busy, though this is not the fault of the hotel. There are also relatively few places to eat nearby, but this would not stop us from visiting the hotel again.

We had an amazing short stay at the Fujiya; what a hotel! Both the exteriors and interiors of the buildings are absolutely stunning with a real old-school vibe throughout. In addition to the gorgeous hotel rooms themselves, there are lots of rooms to sit in and enjoy the scenery. The onsen is also beautiful, and everywhere is spotless. The museum of the hotel is also very interesting, and the garden is exquisite. We stayed at the Fujiya to enjoy Hakone, but we almost ended up not leaving the hotel because we enjoyed it so much! Furthermore, the staff were extremely polite and accommodating; from the porters helping us with our luggage, to the reception staff and cleaners. They really helped add to the lovely experience. We would definitely recommend this hotel to those looking for a unique and memorable stay in the beautiful Hakone.

Stayed in November 2023

Pricey!

A property with a long history, clean and large rooms. Great service. You can enjoy onsen in the comfort of your room (natural spring water attached to each bath). We had Kaiseki dinner at the restaurant which was superb!

Stayed in November 2023

Huge room for barrier free.. gorgeous interiors.. we love it

Stayed in November 2023

Wish we could have transportation service to the Hakone Yumoto station

Very impressed by historical buildings

Stayed in November 2023

Felt old fashioned at first but had fallen in love with it after one day and night there. Wish we booked for longer

Full of history and the onsen was great

Stayed in November 2023

No negatives

Beautiful and historic

Stayed in November 2023

Food poor and restaurant opening hours very poor. At 8:05pm we were recommended to go to the 7-11 up the road as last orders were complete. Strange in a 5* hotel.

Nice pool and spa. Beautiful gardens.

Stayed in November 2023

Somewhat hard to find. Without car, only way to get there is by municipal bus.

Great history, beautiful setting, well maintained

Stayed in October 2023

Wood structure make noises at night like old houses

Famous and old hotel reminds me with old movies and restaurants amazing and breakfast Also staff very supportive And surrounding zin garden super amazing

Stayed in November 2023

Beds are a bit too hard!

Stayed in October 2023

Historically

Stayed there 50 years ago for my honeymoon

Stayed in November 2023

Dinner too expensive for us and restaurants nearby few and far between so you have to reserve.

Magnificent historical building cared for with love by staff. Gorgeous luxurious rooms and hot spa facilities. Beautiful garden. Staff friendly and helpful and breakfast a treat in stunning surroundings

Stayed in October 2023

Only issue was my mother wanted to use the indoor pool but forgot her bathing suit. There are no rentals and she didn’t know what size to buy at the hotel gift shop. To our surprise nowhere else nearby, even in Odawara, sold swimwear.

Really an unmatched hotel & history all unto itself in the beautiful mountain resort of Hakone.

Stayed in October 2023

I stayed in the Chrysanthemum Room (suite). Gorgeous view, high wood inlaid ceiling, breakfasts (optional extra $$) were delicious and served by an exceptionally attentive staff. The reputation of this hotel is well deserved.

Stayed in October 2023

A bit high on price

A very large hotel with numerous wings, exuding an elegant, antique atmosphere. It is meticulously maintained, boasting well-groomed gardens, great onsen, and freely accessible hot and cold beverage stations throughout the day

Stayed in October 2023

Expensive coffee and apple pie.

Fantastic breakfast. Spacious room. Wonderful view from onsen. Very in testing set of photos about hotel history. A real heritage experience.

Stayed in September 2023

Meals were lovely, but pricey.

Magnificent luxurious old school hotel. The rooms were large and beautifully appointed. The onsen was a spa.

Stayed in October 2023

If I were being picky I think they could have had nicer coffee.

Lovely restaurant and very good breakfast. Japanese dinner in the old imperial summer residence was wonderful. The best Onsen with sauna too. Fantastic position for visiting the sights of Hakone.

Stayed in October 2023