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Reviews of Fujiya Hotel 5 stars

250-0404 Kanagawa, Hakone, Miyanoshita 359, Japan

#140 of 140 hotels in Hakone

Guests' Choice

Review score

Based on 580 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.0

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    8.2

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Showing 76 – 100

  • Reviewed: 31 December 2023

    10
    The best part of my trip to Japan in 2023!
    • Leisure trip
    • Solo traveller
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I loved the Fujiya so much that I thought to myself “next time you come to Japan, you’re spending your entire stay there”. This was the first time I was traveling solo, so obviously some blunders were expected—the worst of which was me forgetting my backpack on the bus! I was near tears, because I can’t speak a word of Japanese, but the receptionist at Fujiya quickly helped me call the bus company and located the bag! The concierge then arranged for a taxi to take me to and from the station to retrieve it on the same day. I was honestly amazed at the service and how kind all the staff were. The room itself was stunning. Mine was in the Forest Wing, overlooking the forest side of the hotel (which made for a stunning view to wake up to!). But although the room and en suite bath were absolutely lovely, the star of the show was definitely the Onsen. I tried both the breakfasts (Western and Japanese) at The Main Dining Room and Kikka-So, and the staff in both were so attentive when I informed them I couldn’t have pork or alcohol. It’s always something I’m hesitant to bring up at hotels, but they honestly went above and beyond to ensure I was comfortable and I couldn’t be more grateful for that! All in all, would give more than 10 stars if I could.

    Stayed in December 2023

  • Reviewed: 31 December 2023

    10
    The nicest hotel we have ever stayed at!
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The restaurants were quite expensive and fancy for us but there was limited choice of restaurants in the area. Would recommend if you like fine dining.

    Very nice hotel and rooms in a huge complex, with a lovely garden, big onsens and bakery. Located along the bus route from the main train station and we also got the train which was a 5 min walk away to the Hakone ropeway. Would love to stay here again!

    Stayed in December 2023

  • Reviewed: 30 December 2023

    10
    Historic hotel for onsen water lovers
    • Leisure trip
    • Couple
    • Dinner Time 20:00-Twin Room Forestwing with Japanese cuisine
    • Stayed 3 nights
    • Submitted via mobile

    Quite difficult to get to.

    Onsen on the premises, history and excellent food.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room - Garden Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The history

    Stayed in December 2023

  • Reviewed: 15 December 2023

    9.0
    Very good and special experance.
    • Leisure trip
    • People with friends
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Very historical buildings and well fitted in all the environments like trees, gardens. Worth to spent all day here.

    Stayed in December 2023

  • Reviewed: 13 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Excellent service, staff are all warm and professional. Very beautiful building and garden.

    Stayed in December 2023

  • Reviewed: 7 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights

    Food at the in-house Japanese restaurant was good quality but over-priced.

    Beautiful, historic hotel. Really enjoyed using the onsen facilities which were very quiet. Superb breakfasts. Very close to the local railway station which helped with travelling to the different towns and villages on the route.

    Stayed in December 2023

  • Reviewed: 3 December 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very beautiful old style hotel

    Stayed in December 2023

  • Reviewed: 23 November 2023

    9.0
    We spent a very pleasant and relaxing 3 days in the region
    • Leisure trip
    • Family with young children
    • Historic Deluxe Twin Room - Flower Palace - Non-Smoking
    • Stayed 2 nights

    We were disappointed that there was no availability at the Japanese restaurant. The other restaurants are ok, but as tourists in Japan we'd prefer local food. The other restaurants are ok, but not remarkable for us, and pricey.

    Nice atmosphere thanks to the historical charm of the hotel. Great to have an onsen on location. Spacious room. And perfectly located to do the Hakone loop.

    Stayed in October 2023

  • Reviewed: 23 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Historic Junior Suite - Flower Palace - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I believe the main dining hall is a better value than the Japanese restaurant

    The rooms are beautiful!

    Stayed in November 2023

  • Reviewed: 21 November 2023

    9.0
    A beautiful, graceful, stately place to stay with great hiking access and proximity to Mt. Fuji
    • Leisure trip
    • Family with young children
    • Historic Deluxe Twin Room - Comfy Lodge / Restful Cottage - Non-Smoking
    • Stayed 3 nights

    We found the meals to be a bit overpriced for what we had. We ate in the Fujiya Room for breakfast and dinner, bought some items in the bakery and ordered room service one night. Unfortunately, we were disappointed each time.

    The room was very comfortable and the little extras were appreciated. The option of having a mineral bath in the room was lovely. The gardens were beautiful. The coffee/beverage lounge was a bonus. It's location makes it easy to access the three types of transport that allow beautiful views of Mt. Fuji.

    Stayed in November 2023

  • Reviewed: 18 November 2023

    9.0
    Great weekend
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much restaurants around and the ones in the property are expensive especially if you go with kids.

    Very big rooms with comfortable beds Nice garden around Good location Hot baths are nice Beautiful hotel itself

    Stayed in October 2023

  • Reviewed: 18 November 2023

    10
    Fabulous spa staff
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Everything especially spa

    Stayed in November 2023

  • Reviewed: 14 November 2023

    10
    A magnificent hotel in the mountains of Hakone
    • Leisure trip
    • Family with young children
    • Hollywood Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The hotel isn’t too difficult to get to via the mountain train and bus, but getting to sites in Hakone from the hotel can be a little challenging as there is lots of uphill walking involved on many routes to Gora. The buses can also be extremely busy, though this is not the fault of the hotel. There are also relatively few places to eat nearby, but this would not stop us from visiting the hotel again.

    We had an amazing short stay at the Fujiya; what a hotel! Both the exteriors and interiors of the buildings are absolutely stunning with a real old-school vibe throughout. In addition to the gorgeous hotel rooms themselves, there are lots of rooms to sit in and enjoy the scenery. The onsen is also beautiful, and everywhere is spotless. The museum of the hotel is also very interesting, and the garden is exquisite. We stayed at the Fujiya to enjoy Hakone, but we almost ended up not leaving the hotel because we enjoyed it so much! Furthermore, the staff were extremely polite and accommodating; from the porters helping us with our luggage, to the reception staff and cleaners. They really helped add to the lovely experience. We would definitely recommend this hotel to those looking for a unique and memorable stay in the beautiful Hakone.

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room - Garden Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Pricey!

    A property with a long history, clean and large rooms. Great service. You can enjoy onsen in the comfort of your room (natural spring water attached to each bath). We had Kaiseki dinner at the restaurant which was superb!

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Huge room for barrier free.. gorgeous interiors.. we love it

    Stayed in November 2023

  • Reviewed: 12 November 2023

    10
    Amazing
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wish we could have transportation service to the Hakone Yumoto station

    Very impressed by historical buildings

    Stayed in November 2023

  • Reviewed: 11 November 2023

    10
    We loved Hotel Fujiya
    • Leisure trip
    • Group
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Felt old fashioned at first but had fallen in love with it after one day and night there. Wish we booked for longer

    Full of history and the onsen was great

    Stayed in November 2023

  • Reviewed: 10 November 2023

    10
    The Fujiya Hotel is comfortable, beautiful, peaceful and historic
    • Leisure trip
    • Family with young children
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No negatives

    Beautiful and historic

    Stayed in November 2023

  • Reviewed: 10 November 2023

    8.0
    Nice hotel and good rooms but let down by the poor catering.
    • Leisure trip
    • Couple
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Food poor and restaurant opening hours very poor. At 8:05pm we were recommended to go to the 7-11 up the road as last orders were complete. Strange in a 5* hotel.

    Nice pool and spa. Beautiful gardens.

    Stayed in November 2023

  • Reviewed: 6 November 2023

    9.0
    Excellent stay, beautiful property
    • Leisure trip
    • Solo traveller
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Somewhat hard to find. Without car, only way to get there is by municipal bus.

    Great history, beautiful setting, well maintained

    Stayed in October 2023

  • Reviewed: 4 November 2023

    9.0
    Amazing experience
    • Leisure trip
    • Couple
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Wood structure make noises at night like old houses

    Famous and old hotel reminds me with old movies and restaurants amazing and breakfast Also staff very supportive And surrounding zin garden super amazing

    Stayed in November 2023

  • Reviewed: 4 November 2023

    10
    Amazing hotel, I had a great stay
    • Leisure trip
    • Couple
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Beds are a bit too hard!

    Stayed in October 2023

  • Reviewed: 3 November 2023

    8.0
    The room smells exactly like 100 years old
    • Couple
    • Historic Deluxe Twin Room - Flower Palace - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Historically

    Stayed there 50 years ago for my honeymoon

    Stayed in November 2023

  • Reviewed: 31 October 2023

    10
    Memorable experience in unique hotel
    • Leisure trip
    • Couple
    • Twin Room - Forest Side - Forestwing - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Dinner too expensive for us and restaurants nearby few and far between so you have to reserve.

    Magnificent historical building cared for with love by staff. Gorgeous luxurious rooms and hot spa facilities. Beautiful garden. Staff friendly and helpful and breakfast a treat in stunning surroundings

    Stayed in October 2023

Showing 76 – 100

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