250-0315 Kanagawa, Hakone, Tounosawa 74 , Japan
#12 of 138 hotels in Hakone
Guests' ChoiceBased on 157 hotel reviews
9.4Cleanliness
9.2
Comfort
9.3
Location
9.2
Facilities
9.1
Staff
9.8
Value for money
8.5
Free WiFi
10.0
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End of dialog contentReviewed: 30 May 2024
Kelly
United KingdomDinner and breakfast were feasts and exceptional. There are 5 hot springs, 2 public and three private that all can be reserved.
Stayed in May 2024
Reviewed: 26 May 2024
Jade
FinlandOn the second night of our stay there was a cockroach in our room but after keeping the windows open for the whole day in an old house it can be expected. It didn’t dampen our stay but if you are afraid of insects you should be prepared for possible surprise visitors.
The atmosphere on the property was exceptional. The chance to experience authetic Japanese tatami rooms and onsen bath (there are 5 to choose from) is not something you encounter every day. Our room maid Ai-san was very kind, passionate about her job and took really good care of us during our whole stay. All yukatas, bedsheets etc were changed daily and there are daily neccesities free of charge in the room. The bus stop nearby is very convenient way to travel to Gora, Yunessun etc.
Stayed in May 2024
Reviewed: 25 May 2024
Helen
CanadaNothing. Perfect.
Beautiful setting. Room was large with view of river. Meals in room were delicious and our hostess was exceptional. She made our stay so special. Very nice onsen choices including private ones
Stayed in May 2024
Reviewed: 25 May 2024
Corey
CanadaThe washrooms smelled. The floors were dusty. Not enough plugs to charge electronics. Pillows were too hard.
Old inn feel! Lots of amenities. The interior and exterior has a lot of history. Kaiseki was the best! Our attendant Akiko was so kind. They let us leave luggage on our check out day. We came early for check in and let us leave their bags with them.
Stayed in May 2024
Reviewed: 25 May 2024
Charlotte
AustraliaThe atmosphere and food are outstanding. Very comfortable rooms and helpful staff.
Stayed in May 2024
Reviewed: 23 May 2024
Ming
AustraliaNeed more private onsen time
It was perfect, and brings me back to my childhood
Stayed in May 2024
Reviewed: 6 May 2024
Lilian
MalaysiaSome of the fittings a little old, but expected for a 100+ yr establishment
Service (akiko was great) , many choices of onsen, delicious food, location close to town central (walking distance) n beside the beautiful river
Stayed in May 2024
Reviewed: 24 April 2024
Johan
South AfricaNone
This was a true wonderful old Japanese onson experience with excellent food to enhace the experience.
Stayed in April 2024
Reviewed: 21 April 2024
Dean
AustraliaNothing
Traditional architecture, beautiful stream and gardens running through the property. The onsen were
Stayed in April 2024
Reviewed: 11 April 2024
Lynne
United KingdomThe shared toilet was on the floor below and, because I was ill, it made the situation stressful, especially in the middle of the night.
I became ill on my second day. Ai who was in-training was exceptionally helpful and tried to make me as comfortable as possible. I was so appreciative of her efforts. I wish her well in her training. The food was also exceptional.
Stayed in April 2024
Reviewed: 6 April 2024
Alessandro
ItalyNothing
Very authentic!
Stayed in April 2024
Reviewed: 5 April 2024
Ella
United KingdomNothing, this ryokan is perfect.
The room was absolutely beautiful with a stunning view of the river. The staff were very helpful and kind. The enjoyed the onsen and the meals were delicious, and they were able to make vegetarian food for us.
Stayed in April 2024
Reviewed: 29 March 2024
George
United StatesNo private bathroom. I understood this going in and had no problem with it but mention it because I think a lot of people would not be ok with this.
Just a wonderful visit! Extraordinary service in an historic and beautiful property. Onsen in the building!
Stayed in March 2024
Reviewed: 28 March 2024
Carmen
SpainThe water of the public bath was too hot for me. The food was good but I expected a bit more from it. At some parts the building needs a bit more care. It is a little expensive for what it is.
The view from the room. The yukatas. The staff.
Stayed in March 2024
Reviewed: 18 March 2024
Giulia
GermanyIt’s traditional charme
Absolutely the best ryokan!!
Stayed in March 2024
Reviewed: 16 March 2024
Angel
United KingdomNothing to dislike - a very special stay
A truly magical place. From the moment we arrived we were greeted by staff. Mori was excellent in taking care of us. The grounds are beautiful, multiple private onsen to book & beautiful dinner.
Stayed in March 2024
Reviewed: 9 March 2024
Katia
ItalyNothing to mention.
I LOVE this place. For me is very magical. I have been here 2 times already, and every time is a joy. STRONGLY suggested for solo travelers, couples, friends.
Stayed in February 2024
Reviewed: 17 February 2024
Simon
AustraliaThe rock onsen is a little tired
Everything from the staff to the food to the historical look of this establishment
Stayed in February 2024
Reviewed: 16 February 2024
Alisha
United StatesThe traditional futon style floor bed was a little hard for me, but I got used to it by night two. You might want to ask for extra layers or padding if its too hard for you. I also wish there was one more seating option inside the room to use during the day as the bedding gets rolled away each morning. but all of this is minute compared to the overall amazing experience I had :)
This was a truly amazing, unforgettable experience! Stayed here two nights as a solo traveler and it was the ultimate R&R with a beautiful room overlooking the river, kind and attentive staff who go above and beyond, five onsens including ones you can book privately, and delicious traditional meals at breakfast and dinner. I was a tad skeptical about the shared bathroom at first, but honestly it was never an issue - i never saw other guests, never had to wait, and most importantly it was always clean. The location is a short convenient walk to the town, and well connected by local buses to Mt Fuji and other nearby areas. I can't wait to come back one day!
Stayed in January 2024
Reviewed: 11 February 2024
Katherine
AustraliaThe only hiccup was there was no hot water available on the first night stay. They had it fixed by the second night though. And also because of this, they gave us a discount on dinner. Instead of paying 5000Y pp they only charged 3,500Y pp.
The traditional Japanese breakfast was super delicious. And the traditional Japanese dinner even better. We loved the kaiseki experience at Fukuzumiro in a wonderful traditional setting.
Stayed in February 2024
Reviewed: 1 February 2024
Tirot
United KingdomNothing
Amazing place, you cannot go wrong by booking your room here Nicest people and the hotel is just beautiful The food is also top notch, would highly recommend getting breakfast and dinner!
Stayed in February 2024
Reviewed: 19 January 2024
Samantha
United StatesBoiler and shower was unfortunately broken during our stay, but it was a minor issue because the hot spring water was still available and plenty warm. The staff generously discounted our room rate as well.
Kaiseki and breakfast were delicious, private onsen was very relaxing, serenity of room, futon and blankets were very comfortable. Our attendant was also very patient with us, communicated well in English, and answered all our questions.
Stayed in January 2024
Reviewed: 6 January 2024
Rhonda
United StatesMy only critique is that the onsen baths were a bit on the hot side.
The ambience and beautiful building that felt very authentic. The service was outstanding, and the meals were very good.
Stayed in January 2024
Reviewed: 28 December 2023
Jennifer
United StatesThe facility is very quiet - perfect for us, but it could be difficult with small children.
The room was beautiful - loved the river behind. Dinner and breakfast were delicious, and the staff were kind and helpful. We loved the various hot spring options! Walking distance from the train, shops and restaurants.
Stayed in December 2023
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