There were many things we loved about Genji Hotel. It's location Kamo River is beautiful. you can see hawks, cormorants, crows etc and its so quiet and peaceful there. The deign of the hotel is subtle but gorgous. the staff is amazing too. One of the best hotels I have been able to stay at in many years!

Stayed in May 2024

It's hard to get a taxi to the hotel because of the narrow road

The food was good, but you have to order a day ahead of the meal. The staff was very attentive and helpful.

Stayed in April 2024

Nothing really

Front desk Service was exceptional. Room was beautiful and comes with balcony directly facing the Kamo river. We enjoyed breakfast at our balcony every morning. Perfectly located with rich history. Could not asked for more. Will stay again

Stayed in April 2024

Nothing.

The staff, the food, the design, the location. There is nothing but praise for this hotel. If you are lucky enough to book a room., do it quickly as this is a gem.

Stayed in December 2023

Beautiful and very clean room with balcony and great view towards the river. The staff were very friendly, most helpful and professional. Would highly recommend!

Stayed in January 2024

Nothing. I already had high expectations on the hotel but even still there wasn't anything that disappointed. Finding the hotel and reaching it can be a little tricky (even the taxi struggled a bit) as Kyoto's streets can get small and windy but to me that's actually part of the experience and enjoyment of visiting such a unique city and added to it's charm.

Everything! What I mean by calling this the Geisha of hotels is that it's limited in availability, a rare find and in a somewhat elusive location secluded from the busy Kyoto areas. Being located in what used to be the old red light district. The personal touch of the hotel however is what makes it so enchanting; rich in history, culture and most of all hospitality. It is a lifetime experienceQ I would go as far as to say that by not visiting this hotel you're missing out on a great little gem in Kyoto that very well might be the highlight during your stay in Kyoto and that is saying a lot for a city that has so much to offer. I'm no stranger to visiting some higher end hotels such as the likes of Park/Grand Hyatt, W Hotel etc so I'm quite used to great hospitality, well designed rooms, luxury comforts benefits etc. And while I generally enjoy those hotels I wouldn't necessarily recommend those to just anyone because I know only select few people care about such luxury. I will however recommend this hotel to anyone, if you can even find a tiny spot in your budget to come here I'm confident it will be well worth the money. What this hotel provides however was on a whole different level. One of the great things is that the hotel only offers a select number of rooms which gives a very cozy atmosphere. When entering the hotel there was always someone to greet you and ask about your day, give suggestions or just have a short chat. To me this what truly made the hotel stand out so much. The staff wasn't just there to help you out they sometimes felt more like a fellow companion during your travels. They also did a great job letting me know more about the neighbourhood I was staying in than I could ever hope to find out by myself. I personally recommend the Japanese Whiskey, Matcha making and neighbourhood tour. The personal introduction will ensure they are lasting experiences.

Stayed in January 2024

my only concern was the fan noise from the heat pump/ air conditioning unit. I got used to it the first evening and it wasn't a problem.

The hotel staff were friendly and they gave helpful information and advice for first time visitors to Kyoto. Excellent breakfast buffet Japanese style with good western options. Friendly waiters and chefs who prepared daily fresh specials.

Stayed in December 2023

Everything was wonderful.

The breakfast each morning was amazing! The staff was incredibly nice and accommodating and spoke great English. They made an effort to remember our preferences! They also made a reservation at a local omakase sushi restaurant that was outstanding.

Stayed in December 2023

Internet connection could be improved, both in terms of speed and stability. The room’s blinders when dropped are slightly noisy.

Design, marvelous staff, ambiance, excellent service (even months before our arrival). The concierge, Koko-San, then Mao, Ryo, Yuuka and other colleagues whose names I haven’t retained unfortunately: they’re the actual added value. Thank you very much for your kindness, care and attention. You are an excellent business card to the country. Surely a must when in Kyoto, our best stay in JP so far.

Stayed in November 2023

Air con a bit too cold

Good location, nice room especially the bathroom

Stayed in September 2023

Everything. Stay here. One of the best hotels ever. The staff are wonderful and the hospitality is superb. The hotel itself is also gorgeous.

Stayed in November 2023

Not a thing. Enpverything was great and could not be improved.

We loved the design and aesthetics of this hotel. Everything was beautifully done, with little gardens and nice surprises everywhere. Our shower had two walls of glass and the floor merged into a pour of river rock, as though one were outdoors showering by a waterfall, yet totally private due to strategically placed screening.

Stayed in November 2023

Idk if it was the owner. But there was a man who was being terrible to the workers in the lobby. It was a bit upsetting to watch the nice staff being talk to like that. There is no good space to take shoes off and put on at door.

The food, service, location were great. The room was amazing. Loved the heated bathroom floors. Gorgeous view of the river. The staff spoke English, so if you don't know Japanese it's still easy to communicate when you need something. We asked for food recommendations and they helped up book a very intimate local restaurant that was amazing. It was a short 10 min walk away. We were happy overall. Would book again.

Stayed in October 2023

Access roads are quite narrow, room service is limited

Family friendly. Suite was very spacious.

Stayed in November 2023

Price is not econmic for the common, the number of room is limited, booking in advance is a must do. the public road to the hotel might be too narrow, taxi might not able to reach the hotel entrance.

Great view to the river and eastern mountains, excellent room with both shower and hot tub. the room is big enough comparing hotels around this location, with enough living room space and working area. love the balcony to the river. one can have breakfast in the room (or your own balcony), the lobby or on the roof-floor. the view from the roof-floor's dinning area has great view of the Kyoto city almost 320 degree view. the staff was kind, and the hotel is modern and new, with japanese zen style landscape in between. already book another 3 nights next year.

Stayed in October 2023

Everything was wonderful. No complaints.

Amazing design - I love how they used the tale of Genji as inspiration for their designs. It's the most beautiful hotel we've stayed at during our trip to Japan! The staff was also excellent - very friendly and anticipated our every need. I wish we could have stayed longer.

Stayed in October 2023

Quiet neighborhood with gorgeous views, stunning architecture and superb service.

Stayed in September 2023

Hotel was lovely. The room was spacious and designed beautifully. The bed was comfortable. The staff were helpful and friendly. Breakfast was very good. Rooftop terrace was very nice.

Stayed in October 2023

Bed was a bit firm

Stayed in September 2023

I loved everything!

Everything. Food, location, amenities, room, staff.

Stayed in September 2023

Location is slightly harder to get to since it’s not immediately close to any trains but that helps with having minimal foot traffic. The area was quiet and serene.

Gorgeous views, clean and beautiful facility. Also has laundry in house.

Stayed in September 2023

Nothing

The staff were exceptionally helpful & friendly. The rooms were lovely, beautifully fitted out and very clean.

Stayed in September 2023

The bed is so high, unfriendly for the family with children. The air conditioner is not adjustable.

Everything - Location, vibes, restroom, light design...etc.,.

Stayed in June 2023

Our stay at Genji was seriously the highlight of our Japan trip. We've travelled a lot, and this hotel is one of the best we've ever stayed at. Everything was fantastic and at such a great level. The service with a personal touch, the unique and sophisticated interior design, delicious food and drinks (local sparkling wine is superb!!!), the rooftop bar, the location. I can keep counting and still it won't give justice to what we feel :). I would like to highlight again the personal touch in communication with the whole Team working at the hotel, because this is what me and my husband value the most. We were in touch with the staff all the time (thanks to typhoon our stay was delayed and postponed time and again), communication level is superb! Despite us finally arriving really, really late (midnight it was) we received such a warm welcome with amazing drinks at a cozy bar counter. Kyoka-san and Shin-san were so kind to stay late and wait for us, then showing us around and having a friendly chit-chat too, Then there were Mao-san and Ryoko-san who were so helpful, kind, cheerful, supporting and just great! We even met the Owners and the Architect/Designer of the hotel who also were so hospitable, easy going and welcoming. The hotel is a walking distance from Gion and Nishiki Market. It's situated in a quite street on the river bank, and the morning view from the rooftop bar is just superb. Side note: you can see the DAI kanji from the rooftop bar, if you happen to comy by Gozan no Okuribi! The rooms are spacious and designed in a very unique and elegant way. It's a mixture of traditional Japanese and Western materials and design elements, with some small, special touches visible if you look a bit more attentively. It's a very beautiful, tasteful living space. Lastly the Japanese breakfast was fantastic! And having it with a view is another pleasure. We really felt at home at Genji.

Stayed in August 2023