Food is only Japanese, nothing else was available

Authentic experience

Stayed in April 2024

Excellent stay in a traditional hotel where we experienced kaiseki meals and japonese way of living. The staff was very nice and the outdoor onsen was a plus!

Stayed in April 2024

We only stayed one night. In hindsight we would have liked to stay two nights!

The location is really close to Gora station, so easy to get to by train and easy to explore the rest of the Hakone area. The staff was incredibly friendly and polite. The building is very traditional and old, I loved it. We stayed in the Sakura room, we had a lovely view from the room and an amazing private bath (just for us)! We also used the outdoor bath, which has a great view over the garden, a recommendation. The garden itself is pleasant to walk in. The dinner and breakfast were exquisite (maybe a bit much, make sure you're hungry by dinnertime!) and it was no problem for them to cater for us as vegetarian visitors.

Stayed in April 2024

A later check out time would be nice :)

Watching the snow fall through the tree branches from our window in this gorgeous traditional property has got to be one of the most beautiful moments my partner and I had experienced during our trip in Japan. We keep thinking back to the steamy onsen, the heavenly fluffy futons, and the overly generous dinner service this ryokan has spoiled us with. Thank you so much for your ourstanding hospitality!

Stayed in February 2024

Wow! This was one of the best parts of our trip to Japan. The staff were all so kind and helpful. Our room was beautiful and I enjoyed having a private onsen. I took so many baths. The food for breakfast and dinner was amazing. We were so full at the end of every meal, but everything also felt very healthy. A once in a lifetime experience. So happy we stayed here.

Stayed in March 2024

Everything was fine, however the building was a bit cold at times.

The staff was very attentive to our needs. Great location, very close to the train station. Onsen very beautiful.

Stayed in April 2024

Incredible food and such a lovely experience. Plus, a beautiful ryokan with great onsen.

Stayed in March 2024

The infrastructure is quite aged and I wish they had invested a little bit in upgrading the infrastructure - e.g., we didn't have a normal sink as in standard bathrooms, we only had a tiny sink in a small toilet and a kind of old fashioned copper kitchen sink in what looks like a former tea kitchen. The onsen water felt nice and the view of trees from the outdoor onsen is very nice but both public onsen are rather small, and the facilities are quite old. Given the price, I would have expected a tiny bit more luxury. Similarly, the food was nice but we had several much better vegetarian Japanese meals (e.g., in a temple on Koyasan and in vegetarian restaurants in Kyoto and Tokyo) at a cost of 10% of the cost of our stay here.

The ryokan is almost a mini resort with its very nice garden in which several guest houses and the outdoor onsen are nestled. The location a few minutes from the ropeway station is very good, the staff speaks English, and the ryokan goes out of its way to accommodate special dietary needs such as vegetarian or vegan, which we really appreciated and was a key reason for our choice of this place.

Stayed in March 2024

Facilities were well maintained but a little old.

Location was quiet and had excellent meals and service. Would highly recommend including the meals in your visit. There was also a very serene garden to walk in, which would have been perfect if the sakuras had been in full bloom.

Stayed in March 2024

Nothing—everything was amazing.

The staff were amazing. They were attentive to my needs and really went out of their way to make my stay memorable. The dining attendants were lovely and made sure to explain about the food as they served it. The room was beautiful—I honestly don't understand the poor reviews because I thought the room was super clean and kept exceptionally well for how long they've been operating. Back to the staff, they even helped me put on my shoes at the end and walked me to the end of the parking lot to wave me off. This was definitely a highlight of my stay in Japan. Thank you!!!

Stayed in March 2024

The private bath might have been better equipped.

This is a wonderfully set Riokan, meters away from the main attractions of Gore and the Hakone area. The hospitality is beyond expectations and so was our experience having dinner and breakfast.

Stayed in March 2024

The attention, kindness, warm and food were absolutely brillant!

Stayed in March 2024

First using a futon, we realized it's not for us but that's our mistake.

The meal and hot springs were great. It's close to the station. The staff are nice and speak very good english. It was a good experience

Stayed in March 2024

I loved everything if I had to say one thing it would have been that on the dinner courses to be slower as it was very rushed and I would have liked more time to enjoy the amazing dishes prepared

Dinner was beautifully presented and delicious catering for me as a Vegan was one of the best meals ive had

Stayed in February 2024

Gorgeous, quiet, and well kept property.

Stayed in February 2024

Breakfast is Excellent , the staff wave to us to say goodbye when we leave. I can't believe that is happening. I'm touched.

Stayed in February 2024

EXCELLENT all round!

An excellent Ryokan experience with fantastic food!

Stayed in January 2024

Food was outstanding, Every dish was spectacular.

Stayed in January 2024

My mum didn't really enjoy as much, as she prefers modern. But she was ok overall.

The property is very traditional is great for people who appreciate heritage buildings.

Stayed in December 2023

The meal for the children was completely inappropriate and was fine dining - adult style.

The included meal was incredibly complex and truly traditional Japanese. Staff were so attentive to our family.

Stayed in January 2024

Value for money is ok but not great. You might do better just staying at a nice hotel and going to a good kaseki restaurant. As other reviewers mentioned the ryokan could do with a little upkeep. I noticed some rotting timber. Also the room had a strange smell particularly when all the doors were closed up at night. Maybe due to hot spring although we noticed the smell in the room and not in the hot spring.

Very nice japanese style room. We had a room with an onsen which was great. Room was large with a nice balcony area. Traditional ryokan experience. Staff are very helpful. Waiters for dinner very friendly.

Stayed in February 2024

The facility is old, and need renovation

The place is very traditional, meet our expectations to have a traditional Japanese stay.

Stayed in January 2024

Spacious room with tatami, good hot tub to relax. Futon for bed at night. A little bit old, but it adds to the traditional charm of the place. Good dinner and breakfast. A really good place to experience traditional Japanese ryokan.

Stayed in January 2024

Just remember it is a 100 years old building.

It is an experience. If you have never try a traditional Japanese onsen before, definitely you should try and experience it. The garden would be more beautiful in summer and I like winter more as the onsen is better when cold. Gora Kansuiro is a 100 years old onsen building so please keep that in mind when you visit. Staffs are warm, friendly and helpful. Food is great!

Stayed in December 2023