Breakfast room is small and crowded. You often have to wait unless you go closer to "last call". Food is not replenished quickly. I hate the self check in machines. Staff help you so wouldn't it just be more personable to have a human complete the process?

Great location and a decent hotel. Rooms are small, very small but it was quiet. One washing machine and dryer near the sento was nice. Sento was very nice.

Stayed in March 2024

Nil

Onsen free drinks nice staff comfortable room delicious breakfast value for money

Stayed in April 2024

room was a little small, like a typical Japanese hotel, but efficient.

Clean modern hotel with modern bathroom and showers. Parking for cars at reasonable rate (1000 yen per night) with free in and out privileges. Free coffee, tea, hot chocolate in the vending machine in the lobby. Location was pretty good, in the middle of the shopping business district and around a 15 minute walk to the train station. Adequate workout facility and coin laundry facility. Very helpful staff. Outstanding unobstructed view of Mount Sakurajima from the 10th floor breakfast room!

Stayed in March 2024

The room felt cramped altough it's not the smallest room we've stayed at. Seems like the use of space wasn't optimal. Also an electrical outlet on both sides of the bed would have been good

The staff were great and helpful. The room was pleasant, clean, comfortable. The shower was great. Location was close to downtown and walking distance from both the train and the ferry port, but there's also a tram station right on the hotel. On site parking was convenient and easy to find

Stayed in April 2024

I looked for a hotel with a parking space, that’s how I found it. Everything was good, the breakfast was overwhelming and fun cooking your own vegetables at the table.

Stayed in March 2024

None

Location; clean; great staff; relatively new

Stayed in March 2024

All good

Very well located. Tram services to the station and the ferry terminal on the doorstep. View of Sukurajima from the breakfast room magnificent!

Stayed in February 2024

Slow and unstable internet, maybe my room was far away from the router.

Clean, good breakfast and nice gym.

Stayed in February 2024

Nil

Modern and clean room

Stayed in January 2024

Hot spring closes quite early.

Location. Free drink. Good hot spring. Kind service.

Stayed in January 2024

Nothing, all was to my perfect satisfaction.

Staff very friendly and supportive. Great room size with a view. Modern bathroom. Wonderful soaps and shampoos. Very good bed and pillows. Fantastic shower. Free beverages at entrance. 10 minutes to JR main station by foot, ideal. Quiet.

Stayed in January 2024

Cant think of any.

Comfortable mattress and pillows. 2 different pillows are provided. No neckache after sleeping on the pillow. Air purifier/humidifier provided is very useful on winter. All facilities look new. There is a vending machine for free hot and cold drink that we can get all the time.

Stayed in January 2024

Incredibly well furnished room and super comfortable. Took advantage of their breakfast and it was great. The dining room on the 13th floor had a stunning view of the Sakurajima volcano.

Stayed in January 2024

The Queen room though of reasonable size, there are too much furniture and due to poor layout, there’s barely space to open up 2 medium size luggage.

The hotel is relatively new and close to the tram stop

Stayed in January 2024

Self check in through a machine took longer than a person would.

Modern bathroom. Comfy bed.

Stayed in November 2023

Small rooms, but medium size for Japanese standards.

Good functional hotel at good value. Fantastic shower cabin. Nice breakfast buffet at top floor with great views of Sakurajima volcano. Location between station and shopping district and seafront.

Stayed in November 2023

There is only one washing machine and one has to wait if someone else is using it. The same is for the dryer. The windows isolates, unfortunately, poorly so the noise from the street gets inside :-(

The location is half way between Shinkansen station and Sakurajima Ferry terminal so for me ideal to use if you intend to visit Sakurajima. The restaurant in 13th floor is nice, however the morning buffet is just an average. The shower in the bathroom was great - there is a panel with massage nozzles...

Stayed in November 2023

Nil

Great location near tram stops, hotel quiet new with comfy beds and the cafe on the top floor with excellent view.

Stayed in November 2023

Stink at the toilet

Excellent breakfast with a great view. Location is perfect and parking was convenient.

Stayed in November 2023

Nothing to pin out.

Easy to go around, best value for money.

Stayed in November 2023

Fantastic staff and hotel

Stayed in November 2023

Typical Japanese hotels where the rooms are petite. For a single traveller, it's fine. However, if there are two adults or even single traveller with two check in size luggage, it can be a struggle.

So far, this is the only hotel that has 4 pillows, the mattress is also comfortable.

Stayed in October 2023

Breakfast could be different everyday?

Food and spa! Room is good, especially the washroom is separate from the bathroom! The view from dining room was fantastic!

Stayed in October 2023

Could be more spacious

Great breakfast and location. Comfortable room

Stayed in October 2023