Staff are friendly

Stayed in April 2024

The personal touch. Really felt welcome. No buffet but service at the table.

Stayed in April 2024

Close to Fuji Station , Large rooms for Japanese std. Well appointed. Considerate staff with an understanding of visitor’s needs. Decent view of Mt Fuji, weather permitting.

Stayed in March 2024

The staff at the reception desk were very pleasant and helpful.

Stayed in March 2024

Clean and friendly staff. Big and comfy room.

Stayed in January 2024

Our room was a little too hot so I didn't sleep too well.

Convenient location near Fuji train station. Large rooms with a bath included.

Stayed in October 2023

Rooms a little bit outdated but for a business hotel more than adequate.

Clean, well organized, good breakfast

Stayed in September 2023

The breakfast is good and the front service is nice

Stayed in August 2023

Everything was clean and the service excellent.

Stayed in August 2023

Sadly Fuji is not a very nice spot to stay many of the shops and restaurants are closed. Restaurant disappointing with a tiny wine list.

Clean and quiet and close to Fuji station. A quick train ride to the Mt Fuji Heritage Centre which was just amazing. breakfast great.

Stayed in June 2023

We feel like we didn't really get the most out of our Fuji stay by staying at this location. Next time we visit we would probably pick a different town to stay in.

The hotel rooms were extremely spacious for Japanese standards.

Stayed in June 2023

There is nothing not to like about this hotel.

The hotel is conveniently located. There are several small restaurants within only a few minutes walk away. It is only about a 10 minute walk from the main bus station and the train station.

Stayed in April 2023

But not a lot in terms of eating options in the immediate vicinity, not a problem, just need to be prepared to walk around.

Spacious room for Japan and at a good price, relatively close to Shin-Fuji station.

Stayed in April 2023

Such a great experience from the moment we arrived. Everything in the hotel is so clean and well maintained. The rooms too are comfortable, clean and well equipped. I had the best nights sleep.

Stayed in March 2023

The room size was what was really appreciated. We were used to small rooms on our stays but Grand Fuji Hotel hotel room far exceeded our expectations. The bathroom with the glassed in shower and separate bathtub was something you'd find in a luxury hotel. The lobby was also very large and beautiful. I had the traditional Japanese breakfast. The grilled salted salmon was the best I had on my whole 2 week trip to Japan. The 5 star dining service and how everything was presented was first rate. This was one of the best hotels I stayed at during our vacation and we stayed an 6 different hotels during our stay. One last special treatment, when we checked out, the desk receptionist graciously ordered our taxi for us and as we got into the car came outside and bowed and thanked us for our stay one last time as we drove away. What a special touch.

Stayed in March 2023

I got the view to Mt. Fuji, amazing view!!! I got a beautiful postcard before/after since cloudiness gathers fast (just while I took breakfast) and Fuji was gone.

Stayed in August 2022

made me feel like a criminal reporting I left without paying after I did pay. when I departed, I gave my key to the person at the front desk and he never indicated anything about payment. told me to go. I return the call after returning home to find that my stay was not paid even though I reserved with credit card. the property should make it clear that they will not have someone available to accept payment at check out during certain hours. this was my third stay. i have no reason to go without paying. Booking.com notified me today that I was reported after I paid the hotel yesterday after getting home.

cleanliness

Stayed in May 2022

western breakfast—eggs were like runny/mashed potatoes; coffee was not the best; but, they get an A for effort. The western breakfast is already planned. i didn’t want salad or tomato juice for breakfast but it is automatically included. only one small, medium, and large towel in bathroom for one night stay. I suppose that makes sense unless I chose to bathe morning and night. No microwave.

cleanliness; free parking; very quiet atmosphere; views of Fuji-San. friendly service; modern, updated hotel. Seemed very clean. Western breakfast availability; I would’ve liked pancakes; love the dolce gusto coffee machine like I have at home. next time I will bring my pods.

Stayed in November 2021

Nothing in particular was not to my liking

I liked the free parking so I can come and go freely. The room was spacious, too.

Stayed in September 2021

🤩super hôtel

Stayed in April 2024

newly renovated and spacious room very decent breakfast attentive and kind staff

Stayed in December 2023

I love everything about the property

Clean, elegant

Stayed in January 2024

limited time on restaurant and coffee shop services

it’s a quiet place, spacious room and helpful staffs

Stayed in June 2023

The location because was in an older city, not so touristic area. you can still see Mt Fuji :)

Comfort, style, food & attention from staff!

Stayed in April 2023